Blue Cross and Blue Shield of Kansas City Reviews | Glassdoor

Blue Cross and Blue Shield of Kansas City Reviews

Updated November 1, 2017
41 reviews

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3.7
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Danette Wilson
18 Ratings

41 Employee Reviews

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Pros
  • Good company with great benefits (in 6 reviews)

  • The compny has good benefits and incentives as well as pay (in 3 reviews)

Cons
  • Limited opportunity for advancement especially if you start in Customer Service (in 2 reviews)

  • Many great people with prime experience have left this company because of the shady upper dealings going on there (in 2 reviews)

More Pros and Cons

  1. "Great hometown company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Kansas City full-time (More than 10 years)

    Pros

    Good team environment, management listens and is willing to make changes in process when needed, and encourages leadership roles.

    Cons

    In the big scheme of things, it is still a small company, although it's the biggest place I've ever worked. This aspect can be seen as a pro or con, depending upon perspective.


  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Kansas City full-time

    Pros

    Great Benefits, Good hours, and reasonable compensation package

    Cons

    not really any negatives to note here.

  3. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Kansas City, MO
    Former Employee - Management in Kansas City, MO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield of Kansas City full-time (More than 10 years)

    Pros

    Pay is good. Benefits are good but steadily declining. IE: Pension removed, premiums deductibles & copays continue to increase while benefit percentages decrease.

    Cons

    Poor work life balance in some positions.

    Advice to Management

    Value experience and stop replacing staff with contractors that flow in and out. It's very hard to find anyone to support previous projects because IT staffing is so transient.


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of Kansas City full-time

    Pros

    Great Benefits, nice co-workers, ability to work from home, great pay

    Cons

    Limited opportunity for advancement especially if you start in Customer Service. Repetitive and at times high stress.

    Advice to Management

    Don't act as if you are afraid to mess up. Just because something is always done one way does not mean it is correct.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Kansas City full-time

    Pros

    Benefits and people are great!

    Cons

    No opportunity to advance in the company.

    Advice to Management

    Promote people from within.


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Kansas City full-time (More than a year)

    Pros

    Work at home, great training, fantastic benefits, competent leadership.

    Cons

    Stressful, rapid change. Working with health care insurance, so conversations can be emotionally-charged. Accurate documentation is essential.

    Advice to Management

    I don't have any advice. Free massages during open enrollment?.


  7. Helpful (1)

    "Enrollment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment
    Former Employee - Enrollment
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of Kansas City (Less than a year)

    Pros

    Excellent place to work. Very good managers. Close to lots of activities during off hours.

    Cons

    As a contract employee, we were not considered to be part of the company in any shape or form.

    Advice to Management

    When considering people for promotions, please remember your contract workers. Usually, we give our all for you.

  8. Helpful (1)

    "Do your research before applying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of Kansas City full-time

    Pros

    Involved with Community Relations, Sponsors many Charitable Organizations

    Cons

    Compensation is low-end. Promotion is who you know and not what you know. Contractors are starting to get jobs over tenured employees. Some areas are micromanaged.

    Advice to Management

    Some managers need to go back to college or enter college for Organizational and Managerial courses.


  9. "One of the best companies to work for"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO
    Recommends

    I worked at Blue Cross and Blue Shield of Kansas City full-time (More than a year)

    Pros

    BCSB of Kansas City pays extremely well. The company truly cares about the community.

    Cons

    The company really can't think of any cons about the company.


  10. Helpful (2)

    "The good reviews submitted for this company must be retired executives."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Cross and Blue Shield of Kansas City full-time (More than 10 years)

    Pros

    Have enough time working for them to still have a pension.

    Cons

    Used to be a nice place to work but once CEO Tom Bowser retired, it has been slowly going down hill. All the great people with all the knowledge have taken early retirement to get out while they could. New employees no longer get the pension as part of their benefits and employee health insurance has gone down hill every year. They have shifted a lot of the cost to employees. There are other companies that have better coveage through BCBSKC than its own employees. It's true that in 99% of the cases, if you aren't part of the "right" group you will find it very difficult to move up. They are trying to do more with less employees so they can line their own pockets and it's at a tipping point right now. They are asking the impossible of the much smaller crew they still have.

    Advice to Management

    Danette - Please look into what is going on with middle and lower management. Things have gotten even worse over the last 2 years. Departments are loosing knowledgeable people at an alarming rate. We are not allowed to be human and have any emotion and it seems like no one enjoys their job anymore. We are just surviving. So much work and not enough people there to do it. You could learn SO much just by speaking with rank and file employees with complete confidentiality. It would also help if you were more visible around the office.


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