Blue Cross and Blue Shield of Louisiana "call center" Reviews | Glassdoor

Blue Cross and Blue Shield of Louisiana Employee Reviews about "call center"

Updated Sep 14, 2019

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3.3
73%
Recommend to a Friend
69%
Approve of CEO
Blue Cross and Blue Shield of Louisiana President and CEO Steven Udvarhelyi
Steven Udvarhelyi
70 Ratings
Pros
Cons
  • "The call center does all the labor but have to abide by ridiculous policy initiated by top management(in 5 reviews)

  • "There was no room for advancement unless you knew certain people in certain positions(in 5 reviews)

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Reviews about "call center"

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  1. Helpful (1)

    "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - FEP ACCOUNT ADVISOR in Baton Rouge, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Louisiana full-time for more than a year

    Pros

    Great job for opportunity to move around throughout the company. You just have to get your foot in the door.

    Cons

    The cons depend on the position you have in the company, in the call center you are very limited to opportunities & freedom. It's as if you're back in grade school.

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    Blue Cross and Blue Shield of Louisiana2016-06-20
  2. Helpful (2)

    "Try Other Options First"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Advisor I (Call Center) in Baton Rouge, LA
    Doesn't Recommend
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of Louisiana full-time for more than a year

    Pros

    Free or Discounted health insurance benefits

    Cons

    -No work life balance -Little to no room for advancement (it takes workers in the call center 5-7 or more years to get to other positions in the company that are not related to the call center despite having certificates, advanced degrees, etc.) -The majority of minorities are placed in places such as call centers, correspondence, mail room, pre-auth, etc. despite having advanced degrees -Call center and other places listed above has severe burnout and high turnover rates due to strict strict strict scheduling, unbearable stress, inconsistent audits/auditors, errors on audits, pop up rules that you no longer need to follow weeks later, micro-managing -Very difficult to take off days even if you have PTO (emergency situations are no exceptions) -Mandatory over time (call center) for open enrollment regardless if you have other jobs after shift is over, have to pick up children after work, other obligations after work...they do not care

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    Blue Cross and Blue Shield of Louisiana2019-09-14
  3. "Account Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Blue Cross and Blue Shield of Louisiana full-time

    Pros

    Benefits and , Promote a "Healthy Lifestyle".

    Cons

    Call Center Advisor Rolls, Lower Pay and Just like any other call center, if you gonna work in a call center Just select one with better pay.

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    Blue Cross and Blue Shield of Louisiana2017-08-16
  4. "Nice Company but overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield of Louisiana full-time

    Pros

    Great benefits, bonus, volunteerism, Nice campus

    Cons

    Benefits administration division is a MESS!!! The call center does all the labor but have to abide by ridiculous policy initiated by top management. This company is really about the dollar!

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    Blue Cross and Blue Shield of Louisiana2017-06-21
  5. "Account Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    Account Advisor II in Baton Rouge, LA

    I have been working at Blue Cross and Blue Shield of Louisiana for more than a year

    Pros

    you get good company insurance for a low price

    Cons

    Call center is very strict

    Blue Cross and Blue Shield of Louisiana2016-05-26

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