Blue Cross and Blue Shield of New Mexico Reviews | Glassdoor

Blue Cross and Blue Shield of New Mexico Reviews

12 reviews

Filter

Filter

Full-time Part-time

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Kurt Shipley
9 Ratings

12 Employee Reviews

Sort: Popular Rating Date

  1. "Best job I've ever had (yes, even with the cons)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of New Mexico full-time

    Pros

    The pay and benefits are outstanding as is the opportunity to work from home. I feel very well supported by my colleagues and am surrounded by quality people. Excellent opportunities for growth if you are qualified and motivated to do so.

    Cons

    It is stressful and overwhelming at times just like most other jobs. Processes change constantly with no or minimal input from end users. Redundancy and frivolous documentation robs us of the productivity and output we are capable of delivering.

    Advice to Management

    Listen to those of us who work with the tools you develop and listen from day one. You will save yourself months of repetitive complaints and lost productivity by doing so. All new processes should be developed with the direct input of your troops on the ground. Give more of us a seat at the table functioning as a single team - from Directors to Health Coordinators. We are battling redundancies and frivolous processes that significantly impact our productivity. One week of honest directed problem solving input from end users would substantially enhance output and quality without having to spend another dime on outside consultants or third party contractors. We are already here - let us help solve our own problems.


  2. Helpful (1)

    "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Claims Processor in Albuquerque, NM
    Former Employee - Advanced Claims Processor in Albuquerque, NM
    Recommends
    Positive Outlook

    I worked at Blue Cross and Blue Shield of New Mexico full-time (More than 3 years)

    Pros

    You get all the necessary training you need to complete that job.

    Cons

    Certain supervisors will intimidate you about keeping your job.

    Advice to Management

    Great environment to work in, but reduce the stress.


  3. "claims examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Albuquerque, NM
    Current Employee - Claims Examiner in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of New Mexico (More than 5 years)

    Pros

    Great benefits and flexible with schedules

    Cons

    Not much freedom in decision making, extremely tedious

    Advice to Management

    Provide more tools to succeed to goals


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of New Mexico full-time

    Pros

    Competitive pay, professional environment, opportunities for advancement.

    Cons

    Not enough communication between departments.


  6. Helpful (1)

    "Sr. Supervisor/Unit Manager Telecommuter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Supervisor/Unit Manager in Albuquerque, NM
    Former Employee - Senior Supervisor/Unit Manager in Albuquerque, NM
    Doesn't Recommend
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield of New Mexico full-time (More than a year)

    Pros

    Benefits were the absolute best I have ever had in terms of both health insurance & PTO but could not justify the torture to work there with management that was extremely non-supportive & oblivious to the workings or needs of the telecommuter employee. As a supervisor for telecommuter employees my direct reports were not included in various workings of the brick & mortar office. This was a real morale buster. This was also one of the best health insurance companies I worked for that really did care about their members.

    Cons

    The telecommuting concept was new to the program I was assigned to oversee. Top management had unrealistic expectations and no clue of the different type of work environment & adaptive measures that needed to occur to make things work in the most efficient manner possible. The program was implemented with extremely poor planning in terms of putting in place the right technology & policies & procedures. This however was not the main issue. To me the main issue was that top management was not willing to listen to the workers who understood the job, the barriers & actually had potential realistic solutions to problem solve. There were way to many chiefs at the top and not enough indians to get the job done. The organization was extremely fragmented & as a supervisor I was actually prohibited from calling other administrators within the company to problem solve. As an administrator there was no autonomy whatsoever. Also employees who did not work at the brick & mortar building had no chance to compete for promotions. If felt like you worked for a different company.

    Advice to Management

    Listen to the people who actually do the job. Happy employees who are allowed to have input feel valued & make for the most productive employees. Use other healthcare models to set up & compete for new government programs BEFORE they are actually implemented. Work harder to include outside employees & have less fragmentation within the organization. Supervisors need to be able to escalate issues to upper management as long as it is in a productive & professional manner. Supervisors should be given some autonomy & as long as the chain of command is followed should never be limited to whom they can communicate with within the company in order to bring constructive solutions to the table.


  7. "Report Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible in and out time for working. Decent pay. People are fun to work with.

    Cons

    management has changed. They don't care about morale. HR stands behind management even though they lied.

    Advice to Management

    Do not micro manage


  8. Helpful (3)

    "Another Sweatshop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Claims Processor in Albuquerque, NM
    Former Employee - Advanced Claims Processor in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield of New Mexico full-time (More than a year)

    Pros

    Decent benefits
    Decent pay especially for ABQ area
    If you are a claims processor you don't have to talk to customers
    Company offers "flex time" which makes doing a boring job sort of ok.
    You will learn a lot about the Health Insurance industry.

    Cons

    Clique-ish
    Ridiculous office politics
    Job doesn't involve much thinking. Very robotic.
    You are expected to be at your desk all day except for breaks/lunches. If you need to use the restroom it better be during those time frames.
    Zero opportunity to promote unless you're part of the aforementioned clique.

    Advice to Management

    Conduct more team building exercises.
    Out sourcing to the Philippines doesn't actually save you any money, but cutting your redundant and useless middle managers will.
    Stop promoting your "best friend." Promote people with good work ethics, and knowledge.
    If you're going to threaten someone with disciplinary action you better make sure you document it otherwise you look like a moron.


  9. Helpful (1)

    "So so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits. ..supportive management. .training

    Cons

    Horrible computer systems and product

    Advice to Management

    Get a better comouter system and simplify plans


  10. Helpful (2)

    "Will eat your soul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse in Albuquerque, NM
    Former Employee - Nurse in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of New Mexico (More than a year)

    Pros

    Management is so disorganized that you can pick and choose who you want to listen to and how you want to work

    Cons

    disrespect of professional skills and knowledge, micromanagement of the little things, but no commitment to making it all work (having software that is dependable and has the functionality to do what is needed, job descriptions and tools and communication that let people succeed), little to no coordination between departments when planning or executing new projects

    Advice to Management

    1- You have great employees, use them. 2- Pay some $$$ up front for some working software, and training on how to actually use it. 3- Use project managers to ensure that all the needed departments are involved in decision making, instead of waiting till after the fact and doing salvage work


  11. Helpful (1)

    "What a horrible place"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you like reliving your high school years of drama and cliques then this is the place for you

    Cons

    - the supervisors are micromanagers
    - The supervisors have their cliques and favorites
    - Will put you into projects with minimal training so you're completely lost and your ratings drop
    - wanting to back out of so projects will result in a write up.
    - They prefer you plan your time off . So calling in sick will get you in trouble. Nobody plans on getting sick.
    - supervisors have other people from teams to spy on you so they can report you
    - you are required to stay at your desk all day long. Long periods of time in the bathroom will be taken from your 30 min lunch.
    - I've noticed other people talking for long periods of time but when you get up you get in trouble. This is allowed if your in the clique of supervisors.
    - overtime hours are mandatory and it is constant.

    Advice to Management

    Get new supervisors and clean out your techs



Showing 12 of 12 reviews
Reset Filters