Blue Cross and Blue Shield of North Carolina Reviews | Glassdoor

Blue Cross and Blue Shield of North Carolina Reviews

Updated July 2, 2018
431 reviews

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3.4
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Blue Cross and Blue Shield of North Carolina President and Chief Executive Officer Dr. Patrick Conway
Dr. Patrick Conway
22 Ratings

431 Employee Reviews

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Pros
Cons
  • "In many areas, there is no work-life balance" (in 11 reviews)

  • "Hard to gain experience outside of customer service" (in 15 reviews)

More Pros and Cons

  1. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    The pros for working with this company are the benefits, Salary, And the work environment

    Cons

    Short breaks, and lack of communication

    Blue Cross and Blue Shield of North Carolina Response

    Jul 19, 2018 – Communications Coordinator

    Thank you for taking the time to write this feedback. We have so many great benefits available to us as Blue Cross NC employees: competitive pay, an on-site gym and health clinic, and our work from... More


  2. "Community and Employee Focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    Really cares about Community and Employees

    Cons

    IT challenges have disrupted business flow

  3. "BCBSNC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Doesn't Recommend
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (More than 5 years)

    Pros

    12 weeks maternity leave
    WFH (depending on the manager)
    Benefit is totally great
    Open to new technologies
    Volunteer Opportunities
    Competitive Salary
    Gym is open 24/7

    Cons

    1. Office Politics
    2. PTO max 2 weeks (even if you have 4 weeks or more), if you exceeds 2 weeks, have to take leave. What about people who came from different countries and need more than 2 weeks PTO? What is the point to have more than 2 weeks PTO, but you can only use max 2 weeks at once?
    3. Performance Review is not based on a real performance, it is based on the "WHO" is the manager wanted to pick this year.
    4. Turn over is high (depending on the department you work for)
    5. In some areas, there is no work-life balance
    6. Raises and promotions are given to "friends" or folks that are liked.
    7. Leaders tolerated poor performance employees, or just change the title into something different, instead of walking them out the door.
    8. Leaders are scare to challenge the status quo.
    9. Employees who are willing to learn and deliver the work, get more work, when you ask why, leader will tell you, that you are the expert in our team, so this is why everything is assigned to you.
    10. Manager is busy to take care their own agenda.

    Advice to Management

    Stop playing politics with your employees, encourage employees to develop their careers, instead of keeping them under your control/group, because you don't want to lose the resource.

    Blue Cross and Blue Shield of North Carolina Response

    Jul 19, 2018 – Communications Coordinator

    Thank you for taking the time to write this feedback. We have so many great benefits available to us as Blue Cross NC employees. One of the best perks is that Blue Cross NC conducts annual surveys to... More


  4. "Claims Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina part-time

    Pros

    Great benefits package, flexible work schedule, work/life balance

    Cons

    Typical corporate work environment - office politics


  5. "Started as a Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Durham, NC
    Current Employee - Data Analyst in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (More than 5 years)

    Pros

    WFH options are a huge plus
    Great team atmosphere and flexible manager (but that could only be department-specific)

    Cons

    Ironically, employee health insurance is only so-so.
    Promotions are difficult to achieve unless you have a manager who goes all out to push it for you.


  6. "HIGH TURNOVER RATE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    Events and things for workers

    Cons

    upper level management doesn't care about the eployees


  7. "IPP Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The atmosphere is really nice , co workers feel like family.

    Cons

    Calls are back to back, no breaks , inadequate training.

    Blue Cross and Blue Shield of North Carolina Response

    Jul 11, 2018 – Communications Coordinator

    Thank you for taking the time to leave us a review. I agree that it certainly feels like family here, and our beautiful workspace makes for great collaboration. We take our work-life balance... More

  8. "Provider Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durham, NC
    Former Employee - Anonymous Employee in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time (More than a year)

    Pros

    Decent pay, great managers. One call policy true.

    Cons

    Call center scheduling. So hard to get days off especially when new to floor.


  9. Helpful (1)

    "Blue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (More than 5 years)

    Pros

    Good benefits, teleworking, comfortable working environment, training opportunities and competitive salaries.

    Cons

    Too many meetings, reorgs always taking place, growth opportunities limited in some areas.

    Advice to Management

    Managers are too busy to manage effectively.


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    Strong emphasis on flexibility, strong healthy caring culture, with emphasis on people.

    Cons

    Current talent sourcing culture is to source talent from outside the company instead of developing up-and-coming talent

    Blue Cross and Blue Shield of North Carolina Response

    Jul 19, 2018 – Communications Coordinator

    Thank you for taking the time to review our company! We’re proud to put our people first and create a culture that drives employees to shape the health system.


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