Blue Cross and Blue Shield of North Carolina Reviews | Glassdoor

Blue Cross and Blue Shield of North Carolina Reviews

Updated January 14, 2018
405 reviews

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3.5
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Blue Cross and Blue Shield of North Carolina President and Chief Executive Officer Dr. Patrick Conway
Dr. Patrick Conway
4 Ratings

405 Employee Reviews

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Pros
Cons
  • Work/life balance can be challenging (in 10 reviews)

  • Many get their start in customer service (in 14 reviews)

More Pros and Cons

  1. Featured Review

    "BCBSNC Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (More than 10 years)

    Pros

    Challenging Opportunities for all IT

    Cons

    Need to manage a lot of work

    Advice to Management

    Slow down the projects


  2. "awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    great benefits with chances to grow

    Cons

    hiring process may take a while

    Advice to Management

    keep up the great work

    Blue Cross and Blue Shield of North Carolina Response

    Jan 12, 2018 – Communications Specialist

    Thank you for taking time to write a review! We think it's a pretty awesome place to work too :)

  3. "Communications Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durham, NC
    Former Employee - Anonymous Employee in Durham, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time (More than 3 years)

    Pros

    Great team, supportive people. Great culture, incredible benefits and perks.

    Cons

    Common restructuring, leaders aren’t really on the same page with overarching projects


  4. "Decent but moviated employees will move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    Benefits, great for working parents

    Cons

    Politics, management is either good or bad, high turnover


  5. Helpful (1)

    "Great pay, benefits, management needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Professional in Fayetteville, NC
    Former Employee - Customer Service Professional in Fayetteville, NC
    Recommends
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time (More than a year)

    Pros

    - Competitive pay
    - Benefits
    - 18 days PTO per year starting out
    - Volunteer opportunities
    - Good work\life balance

    Cons

    - Management style and information is conflicting at times
    - Culture is welcoming at times, most often it seems there are cliques and your opportunities depend on who you know
    - Managers criticize each other's methods and styles in an unprofessional setting

    Advice to Management

    There are cultural values and expectations in place but they are not often enforced. An indecisive or nonchalant management team creates a stressful and confusing work environment. Management styles and information should be uniform. Diversity and variety are important in the workplace, but procedures and values should stay consistent.


  6. "Love Blue Cross NC!"

    StarStarStarStarStar
    Current Employee - Communications Specialist in Durham, NC
    Current Employee - Communications Specialist in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (More than 5 years)

    Pros

    My manager is amazing. She is very supportive and a champion for my career development. I love the on-site gym and group fitness classes and the flexibility to actually workout during lunch or anytime during the day. The people you work with are so great - truly caring and want to help and support the team to do great work. I also love the flexibility to work from home!

    Cons

    For me, the commute from Raleigh isn't ideal. But I'm very thankful to be able to work from home a couple days a week to avoid the traffic. Also, the open work space is great, but sometimes, the technology doesn't work at every work station.

    Advice to Management

    n/a


  7. Helpful (3)

    "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Durham, NC
    Former Employee - Team Leader in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time (More than 5 years)

    Pros

    Great corporate mission. You're doing beneficial work.

    Cons

    Horrible work culture. Untrustworthy management. Lack of self-awareness when it comes to deep rooted cultural issues that make it a truly awful place to work.

    Advice to Management

    Take better care of your true talent by listening to them. There are some stars among your leadership who are poised to make the company great, but they're easily shut out of decision making by a few bad apples with powerful positions and loud voices.

  8. Helpful (1)

    "Looks Good on the Outside - Broken Inside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    Great benefits, pay, perks and all employees get either a 10% or 20% bonus of their annual salary.

    Cons

    Outside, the perception is wonderful. Working inside is another matter. As long as an employee is a team player, nice and does their work it’s just an ok place to work if someone wants a boring job for life. The management is very secretive and associates are constantly watched and monitored by cameras, access cards and other employees who enjoy gossip over productivity. The culture is representative of a “cult like” environment and doesn’t warm up to new employees very much. The reason is likely that they want to protect that cushy job, benefits and huge annual bonus. Trust no one inside. But if you’re the easy going quiet type employee with little or no ambition and want good pay and benefits, basically treat it like a government job, retire. It may fit you.
    This is only one review, so seek others out and get all the facts. They waste quite a bit of money, yet premiums doubled or tripled for most members for 2018. The State of North Carolina is the largest customer and enjoys special treatment with it’s 500,000 members. Source: Public records, news stories and company marketing press releases.

    Advice to Management

    Stop spending millions of dollars remodeling perfectly good work spaces when most employees work remotely from home almost everyday. Since a new CEO is now on board, reorganizing the company to remove the Old Guard management is critical in future success and profits for Blue Cross Blue Shield of North Carolina!!!


  9. "Good company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time

    Pros

    BCBSNC has great benefits, training, tuition reimbursement, and flexible work options.

    Cons

    Management is more concerned about the numbers. Promotions with titles given do not match skill set.


  10. "poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PMa
    Former Employee - PMa
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield of North Carolina full-time (More than a year)

    Pros

    nice perks - gym, WFH, cafeteria

    Cons

    leadership makes poor decisions based on minimal awareness and communication among different areas of the company. Does not value young talent


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