Blue Cross & Blue Shield of Rhode Island Reviews | Glassdoor

Blue Cross & Blue Shield of Rhode Island Reviews

Updated January 13, 2019
86 reviews

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2.8
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Kim Keck
7 Ratings

Employee Reviews

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Pros
  • "Great benefits, PTO, amenities and friendly people" (in 10 reviews)

  • "people are nice ; people are trying to help each other" (in 3 reviews)

Cons
  • "Likewise, there are no career paths for many departments and / or roles, making it difficult to learn and grow within your chosen role" (in 3 reviews)

  • "There is minimal job security and no support from human resources" (in 4 reviews)

More Pros and Cons

  1. "Blue Cross is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Blue Cross & Blue Shield of Rhode Island full-time

    Pros

    Diverse and inclusive culture
    Genuine interest in the community

    Cons

    Favoritism can be a problem


  2. Helpful (1)

    "Toxic environment, some managers are beyond inferior!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross & Blue Shield of Rhode Island full-time

    Pros

    PTO is generous, medical dental and 401k too.

    Cons

    Toxic environment despite some efforts to change; associates often promoted to management but don't have "people" skills; double and triple standards on the same team; the volume of work and the speed and perfection expected are beyond unreasonable; do not even think about HR as neutral and fair.....retribution is unbearable; advancement reserved for those who demand attention and suck up to management.

    Advice to Management

    Get it together folks! BCBSRI will continue to lose talented and dedicated people if you don't. Take a long hard look at your mid and lower management!

  3. Helpful (1)

    "Nice people but there is a lot of uneasiness and finger pointing between departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Providence, RI
    Former Employee - Operations Analyst in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross & Blue Shield of Rhode Island full-time (More than a year)

    Pros

    Great benefits, PTO, amenities and friendly people

    Cons

    Difficult to change positions from within, engaged in a bad partnership with NTT data which complicates workflows that should be simple.


  4. "Truly cares about employees and community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross & Blue Shield of Rhode Island full-time

    Pros

    Employees care about each other, the Company's mission, and giving back to the community.

    Cons

    Still some silos between divisions. Growing concern over future viability of independent Blues plan.

    Advice to Management

    Continue to be transparent with the employees and listen to what they have to say.


  5. Helpful (3)

    "Ok Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Providence, RI
    Current Employee - Data Analyst in Providence, RI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Blue Cross & Blue Shield of Rhode Island full-time (More than 3 years)

    Pros

    Ok place to work for.

    Cons

    Employee benefits become less and less rich every year. Not very much room for growth

    Advice to Management

    Value your employees and stop nickel and dimeing them for everything


  6. "Claims Examiner Blue Cross and Blue Shield of Rhode Island"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Providence, RI
    Current Employee - Claims Examiner in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross & Blue Shield of Rhode Island (Less than a year)

    Pros

    Free parking, friendly and clean work environment, flexible work schedule, overtime, great benefits

    Cons

    The pay is low for the amount of work but there is overtime available


  7. Helpful (1)

    "Good at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross & Blue Shield of Rhode Island full-time (More than 5 years)

    Pros

    Good at first. I felt I was treated and paid fairly in the beginning. The starting salary for the call center was above other call centers in the area, though I believe it has since decreased. I was promoted up quickly, but now I’m at a standstill.

    Cons

    I’ve come to a standstill. Not many more opportunities for growth. Layoffs are terrifying and occur yearly. False sense of job security. You’re just a number. Outsourcing is rampant.

    Advice to Management

    Value your employees more and pay them what they’re worth.

  8. Helpful (4)

    "Managers don't care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross & Blue Shield of Rhode Island full-time (Less than a year)

    Pros

    Some people are happy to work there. They have good community involvement and they are generous with vacation.

    Cons

    If you want to join a company that is unwelcoming and not -inclusive, join this one. It is so demoralizing. Some of the people who have been there for years just refuse to work with new-hires, leaving you left out and making it difficult to do your job. Even management will meet with you and go through the motions of hearing you out, but they don't do anything do improve the culture. There is no team. They really just don't care. And you're left wondering why they even hired you in the first place. Everything is positive through orientation. You walk out excited, ready to join in and do well, but if the people there aren't willing to share information, you're kind of left on your own. I can't say every department is like that, but mine was and I've spoken to a few newbies who have had similar experiences in other areas of the organization. It's sad and it really brings you down. It feels like a bunch of "mean girls (and guys)" from high school - maybe they feel threatened by new talent.

    Advice to Management

    Open your eyes and be mindful of how you treat employees. People don't leave jobs, they leave managers.


  9. Helpful (2)

    "Great if you're looking for a challenging call center job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Providence, RI
    Former Employee - Customer Service Representative in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross & Blue Shield of Rhode Island full-time (More than a year)

    Pros

    You go through an extensive training program to prepare you for taking calls. You get (most) holidays off, including Black Friday. There is definitely room to grow within the company. There's plenty of time for off the phone work if you do well and get offered special projects. It's also a great way to learn about health insurance for your own knowledge and life. If you like a job where you're always thinking and always learning something new, this is the job for you.

    Cons

    Health insurance is not easy and even after months of training, you still get calls that will have you confused. There wasn't always managers or floor support around to assist. You make a lot of outbound calls to billing companies and can be stuck on hold for quite awhile. Because it's dealing with peoples health and sometimes what you have to tell them isn't good news, the calls can sometimes be upsetting. Overall, this isn't an easy call center to work in and requires a lot of knowledge and brain power. Also, not for you if you don't want to work until 8PM because you could be assigned that shift.


  10. Helpful (1)

    "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Providence, RI
    Former Employee - Data Analyst in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross & Blue Shield of Rhode Island full-time (More than 8 years)

    Pros

    Good benefit an nice building

    Cons

    Insular professional mentality
    Financial insecurity
    Lack of training
    Technology deficient

    Advice to Management

    Invest in internal training and technology