Blue Cross and Blue Shield of Texas Reviews | Glassdoor

Blue Cross and Blue Shield of Texas Reviews

Updated April 10, 2017
110 reviews

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Full-time Part-time

3.1
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Dan McCoy, MD
5 Ratings

110 Employee Reviews

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Pros
Cons
  • Work/Life balance is non-existent in some departments (in 3 reviews)

  • Unorganized, poor leadership and hard to work with others on virtual teams (in 4 reviews)

More Pros and Cons

  1. "Wellness coach"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Coach in Richardson, TX
    Current Employee - Wellness Coach in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross and Blue Shield of Texas full-time (More than a year)

    Pros

    Coworkers great people, high pay and benefits

    Cons

    Terrible program, terrible job since most of time spent trying to enroll people not coaching, way behind the competition in quality of program, managers and director have little knowledge or understanding of how to run wellness programs, almost everyone working more hours than paid


  2. Helpful (4)

    "Actuarial Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial Associate in Richardson, TX
    Former Employee - Actuarial Associate in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of Texas full-time

    Pros

    Work/life balance. Nothing else could be a pro here.

    Cons

    Everything Else. Needed to get out of here to keep some level of sanity. Do not work here if you ever get the chance. Management is discriminatory and will only grind you down rather than let you grow.

    Advice to Management

    Create an objective goal rather than being discriminatory. There is a big need for an overhaul of management in the Analytics department


  3. Helpful (1)

    "Avoid!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Cross and Blue Shield of Texas (More than a year)

    Pros

    Excellent benefits. Nice co-workers. Conveniently located.

    Cons

    Work is being sent overseas therefore my position was eliminated without warning.


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  5. "Senior Claims Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Technician in Marshall, TX
    Current Employee - Senior Claims Technician in Marshall, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Texas (More than 10 years)

    Pros

    BCBS TX has Great hours

    Cons

    Whole of Health care industry is conquering changes


  6. Helpful (3)

    "Registered Nurses beware of this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse Case Manager in Richardson, TX
    Former Employee - Registered Nurse Case Manager in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross and Blue Shield of Texas full-time (More than 5 years)

    Pros

    Good building and located in Richardson Texas off 75 the cafeteria has good food and plenty of offerings for vegetarians

    Cons

    Toxic culture and management is very disorganized. The old time nurses have little education and no business acumen. The enterprise management team is unethical and lack vision and business sense . This is a cult mentality if you are smart and educated do not work at this company .

    Advice to Management

    Hire educated management with real business acumen


  7. Helpful (4)

    "Stay away from IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web App Dev in Richardson, TX
    Current Employee - Senior Web App Dev in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work From Home 1 day a week
    10% annual bonus

    Cons

    Below market salary
    Unstable job security
    Old tech
    3-4% annual merit increase

    Advice to Management

    New Exec IT management are trying to save money with mass layoffs. At least get director or manager input on which resources to keep. Myself and another high performing developer have been given a severance as part of the restructuring going on. The only good thing about this company was the job stability...now that's gone


  8. Helpful (3)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Cross and Blue Shield of Texas full-time

    Pros

    Telecommute work from home position but company uses reasons such as dropped calls to weed out veteran employees with higher hourly salaries

    Cons

    Outsourcing resulted in termination of employees

    Advice to Management

    None at this time


  9. Helpful (9)

    "Chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Richardson, TX
    Current Employee - Business Analyst in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield of Texas (More than a year)

    Pros

    There are some really great people that work here. The campus is nice, and the cafeteria is convenient.

    Cons

    No place to keep food cold. What's up with that? It pretty much forces people to go out for lunch or eat in the on-site cafeteria that is a bit expensive and doesn't have great healthy selections. It's the same 6 vegetables day after day. I've never worked anywhere that didn't have refrigerators for lunch bags, and I've worked at bigger companies.

    The "gym" is small and closes quite early. Unless you can get down at an odd time during the working day, forget it. The equipment is also fairly limited.

    But more importantly, the leadership is nonexistent. There is lots of finger pointing and "it's not my job" when things go wrong. No matter how much issues are escalated, they are rarely resolved, so deadlines are missed constantly. It's all reactive here. They have a Center for Process Excellence group here, but as far as I can tell, they aren't allowed to actually do anything, especially not drive change. "But we've always done it that way" is the norm, and there is so much territoriality that you can't even share documents with people working on the same project as you if they are in another department.

    There is zero trust between departments here. It's like every Director/Manager is hugging their territory like Gollum and his Precious. Bullying is fairly common, and they have no avenue for resolution. Contractors are treated very differently from FTEs, depending on the department, and it is very clear that your main role is to be the fall guy if anything goes wrong. Fair warning: CYA like you never have before. Oh, and if you are a contractor, they are notorious for waiting until literally the last day of your contract to let you know if you are suddenly unemployed.

    Advice to Management

    Do something about the hierarchy. I haven't seen a company this bloated with unnecessary managerial layers since the 90's, the early 90's. Pretend, at least, that you trust your employees. Treating them like errant children does not increase productivity. Embrace innovation. Measure your managers, from all levels, by how much innovation they've introduced in their area of control. When you launch large change measures, measure managers based on how well their area embraces the change. You get what you measure. Standardize across functions, not across marketing segments. You're not a Retail company, or a Government company, you're an insurance provider. Structure your company around your processes, not your revenue targets, and you'll start to see cost savings. Be PROACTIVE. It's a nightmare how much time is spent putting out fires that could have been prevented.


  10. Helpful (5)

    "Poor employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in San Angelo, TX
    Former Employee - Claims Examiner in San Angelo, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Excellent benefits. Great flexible hours. Plenty of OT at time and a half

    Cons

    Poor management leadership. Favortism from site director down to supervisors. So called quality programs are not beneficial. Racial issues abound in all departments.

    Advice to Management

    Learn to be professional and not one sided when issues arise. If you are senior management you cannot show favortism to your employees. Get a handle or the racist supervisors before a lawsuit happens. Stop RIFFing people and then having a month long hiring spree


  11. Helpful (2)

    "Not worth the higher-end pay for local entry-level jobs in the area; redefined micromanagement!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor in Abilene, TX
    Former Employee - Claims Processor in Abilene, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits package and pay scale

    Cons

    Mangement and Corporate's heavy hand in even the minutia of your workday.

    Advice to Management

    Allow outstanding performers, to perform. Increasing production is not achieved by calling meetings - you must let people produce.


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