Blue Cross of Idaho Reviews | Glassdoor

Blue Cross of Idaho Reviews

Updated Jun 6, 2019

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Found 55 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
35%
Recommend to a Friend
43%
Approve of CEO
Charlene Maher
19 Ratings
Pros
  • "Nice campus; cafeteria on site; good benefits(in 8 reviews)

  • "Nice campus, decent pay and benefits, decent work/life balance, smart and talented employees(in 7 reviews)

Cons
  • "Depending on the department, upper management is awful(in 4 reviews)

  • "Customer service area is very impersonal with "closed" in cubicles with high walls(in 3 reviews)

More Pros and Cons
  1. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross of Idaho full-time for more than 3 years

    Pros

    Co-workers, benefits, pay, opportunity for promotion/advance, mission-driven with emphasis on the member

    Cons

    Eagle Road, onsite cafeteria, too many VPs

    Advice to Management

    Stick to what you're doing, you're on the right track. Less chiefs, more indians.

    Blue Cross of Idaho2019-02-20
  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Engineer 

    I worked at Blue Cross of Idaho full-time

    Pros

    People and coworkers at the company were great to work with.

    Cons

    Healthcare industry changes and implementing private health insurance requirements made work hectic.

    Blue Cross of Idaho2019-06-06
  3. Helpful (4)

    "Unforgiving work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Cross of Idaho full-time for more than a year

    Pros

    Nice campus, fair compensation, a few nice co-workers

    Cons

    BCI is a borderline hostile work environment. As another reviewer said, don't dare make a mistake as it will never be forgiven. Nor are you allowed to question certain ideas, no matter how constructive your criticisms are. But you have to guess what those ideas are, just as if your walking through a mine field. One step on the wrong subject and your career at BCI is all but done. Career development is zero. No mentors....

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    Blue Cross of Idaho2019-05-18
  4. Helpful (3)

    "Treats developers poorly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Meridian, ID
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross of Idaho full-time for more than 5 years

    Pros

    There are a lot of great developers who work hard and are good to work with. Focus on surrounding yourself with those folks. There are plenty of business users that are great to work with as well. Good benefits, fair pay. Some areas allow you to work from home when needed.

    Cons

    No career plan for developers - developers are treated poorly. The agile implementation has basically made scrum masters and PO's managers without responsibility or accountability. Most (not all) of the 'agile team' (basically the scrum masters and PO's) and their manager do not respect developers. Spirit is down. The technical managers are not technically skilled nor expected to be, and have no clue how to develop...

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    Advice to Management

    Tighten the reigns on the agile team and their manager. Let them know that Scrum Masters are 'facilitators' and PO's 'prioritize'. Destroying spirit is not good for productivity. The 'real' managers should be technically apt in their areas. Managers, Scrum Masters and PO's should be responsible for their decisions (and lack of a plan). Agile does not mean 'more people talking' and 'no plan'.

    Blue Cross of Idaho2019-03-30
  5. Helpful (7)

    "Toxic Workplace Warning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Analyst in Boise, ID
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross of Idaho full-time for less than a year

    Pros

    Nice looking building from the outside.

    Cons

    Culture: Backbiting, no teamwork, lack of leadership. No room for growth in every way.

    Advice to Management

    The culture is a result of status quo in management. Everyone can see that the company is not healthy.

    Blue Cross of Idaho2019-03-24
  6. Helpful (9)

    "Run Fast and Far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Meridian, ID
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross of Idaho full-time for more than 3 years

    Pros

    Nice campus; cafeteria on site; good benefits

    Cons

    If you accept a job at Blue Cross of Idaho, you will soon realize that there is no amount of money to make you want to be a part of this dreadful culture. If there was a way to score this company less than zero, I would do that. They have recruited people from all over the country, and they are lucky if people last a few years. The culture is mean and unforgiving (do don't make any mistakes) and it is driven by a...

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    Advice to Management

    Offer more growth opportunities; change the culture by practicing empathy; new CEO; work on changing the culture of fear

    Blue Cross of Idaho2019-03-11
  7. Helpful (3)

    "Red Tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Blue Cross of Idaho

    Pros

    Benefits are fantastic. The onsite cafeteria (the Blue Bistro) is nice to have and the food is pretty good.

    Cons

    Release processes are complex, requiring information to be gathered from several places to create individual tickets. Management keeps adding more and more steps to get things released. We have to get approval to work on a project then (after we've finished it) we have to get managements approval to release it.

    Advice to Management

    Processes need to be simplified, not made more complex. More complex doesn't necessarily mean more secure.

    Blue Cross of Idaho2019-02-06
  8. "Customer Service Phone Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Phone Representative in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross of Idaho full-time for less than a year

    Pros

    Enjoyed the excellent healthcare benefits and good workplace environment.

    Cons

    Limited ability to really help people on the phone due to possible liability.

    Advice to Management

    Empower phone reps to be more helpful and less timed so as to really help people feel like their issues are being listened to and taken care of.

    Blue Cross of Idaho2018-12-22
  9. "Customer service and claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross of Idaho full-time for more than 3 years

    Pros

    Schedule, pay without a degree is high

    Cons

    Depending on the department, upper management is awful. Customer service management is great. Claims, not so much.

    Advice to Management

    Supervisors should be more involved rather than the leads. Train upper management on interpersonal skills, as many of them lack in this area.

    Blue Cross of Idaho2018-10-26
  10. "And then came along the ACA"

    StarStarStarStarStar
      Former Employee - Anonymous Employee in Meridian, ID

      I worked at Blue Cross of Idaho full-time for more than 3 years

      Pros

      Cafeteria on campus; yearly incentive

      Cons

      Learn to play the game and you will be a success story

      Blue Cross of Idaho2018-10-04
    Found 55 reviews