Blue Nile Reviews | Glassdoor

Blue Nile Reviews

Updated October 26, 2017
78 reviews

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2.9
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Blue Nile President & CEO Harvey Kanter
Harvey Kanter
35 Ratings

78 Employee Reviews

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Pros
  • There was some flexibility in the work hours so you were kind of able to have a work life balance (in 9 reviews)

  • Fun, you learn a lot about jewelry, alright coworkers, absolutely killer benefits package, fantastic employee discount (in 6 reviews)

Cons
  • Extremely HIGH TURNOVER - most employees quit within a year (in 6 reviews)

  • I think the work/life balance was not communicated clearly either (in 3 reviews)

More Pros and Cons

  1. "Endless Growth Opportunities & Excellent Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Nile full-time (More than a year)

    Pros

    - Relatively small company and each employee can truly make an impact
    - Excellent managers that are invested in employee growth and satisfaction
    - Fast paced environment with frequent opportunities for company growth
    - Friendly and hardworking coworkers

    Cons

    There are tech restraints that slow progress at times. Otherwise, there are absolutely no cons - this is a great place with great people!

    Advice to Management

    Continue to invest in people and ensure that there are opportunities to grow within the company.


  2. Helpful (2)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Blue Nile full-time

    Pros

    Regular work, overtime during holidays

    Cons

    Confusing systems, crabby customer, limited assistance from supervisors, no advancement, low pay, most current employees are not open or helpful.

    Advice to Management

    Start treating you staff as if you value them. Employee sponsered pot lucks or waffles on fridays don’t cut it

  3. Helpful (6)

    "Nice place to work if you don't mind being undermined and taken advantage of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Blue Nile full-time

    Pros

    There was some flexibility in the work hours so you were kind of able to have a work life balance. Some people were really cool to work with.

    Cons

    There was very little actual leadership in management. The style was heavy on pressure and manipulation and very low on proper training, genuine employee appreciation and job clarity. The lack of clarity regarding job descriptions was used as a way to get the most out of their employees while not having to properly compensate them. The turnover rate was incredible during my time there and the general sentiment when a person left was one of relief that they no longer had to put up with the poor leadership and the refusal to really acknowledge or do anything about it.

    Advice to Management

    Get management with hire EQ


  4. Helpful (12)

    "The Finance Department's Unsustainable Turnover Rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Seattle, WA
    Former Employee - Finance in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Nile full-time (Less than a year)

    Pros

    Team-building activities
    Most employees are fun and personable
    Encouragement of community involvement and volunteering
    Company is fast-paced so ideas can get implemented quickly
    Easier for employees to make an impact due to the company’s relatively small size

    Cons

    High Turnover Rate – The Finance team’s 2017 YTD turnover rate is ~50%. It’s not uncommon for employees to basically get fed up and resign without job opportunities lined up, which says a lot about the current leadership in place. If you are unfortunate enough to interview with this department, I strongly encourage you to ask (1) the YTD number of Finance resignations (and use your judgment to determine if this is extremely high or not), (2) the reasoning for the recent resignations, (3) the conditions that would make employees leave without another opportunity lined up, (4) the average hours per week put in by the Finance team and the number of required weekends per year, (5) how many Finance employees were hired this year from a third-party recruiting company just to get heads in seats out of fear of future resignations, (6) the average tenure among employees within the Finance department (use your judgment to determine if this is short or not), (7) the number of internal Finance promotions this year (use your judgment to determine if this is low or not; if low, ask them what they are doing to mentor and groom their staff for internal promotions), and (8) their strategy on retaining good, hard-working Finance employees (look for a statement regarding strategy change, because their current strategy isn’t working and hasn’t worked). Hopefully the interviewers come prepared to answer these questions; be on the lookout for shadiness or hesitation in responses. If they can’t sufficiently answer these questions, I would be highly suspicious of working with or for them. For a company that prides itself on “Authenticity: Being transparent in our dealings with customers and each other”, interviewers need to show candidates the same respect and come prepared to share this information.

    Poor Leadership – The majority of the Finance turnover can be attributed to who is leading this department. This individual’s comments and actions are consistently inappropriate and unprofessional. This employee fails to mentor and grow her own staff, due to the excessive time commitment associated with her daily gossip sessions and frequent attempts at micromanaging other people and departments outside her control. Her lack of focus on her own team is evidenced by the number of monthly accounting mistakes and number of times the financials have been restated. Many people within the company avoid working with her due to her unusual personality. She complains that people are “quiet”, but yet fails to realize that people are just avoiding conversation with her. She constantly gossips about staff accountants and others within the company, causing her to lose respect and trust of many people. The turnover rate will remain unsustainable as long as she is in her role.

    Lost knowledge – A few tenured, knowledgeable employees have been forced out of the company to make room for temporary consultants and give them room to implement their “best practices”. The consultants are in everyone’s way, have created additional work, don’t understand the company, and are always asking questions because they are lost. Their ability to retain information is also questionable. The consultants (as they view themselves as superior to regular employees) have put restraints on technology resources, as they email technology specialists directly instead of going through the standard process of submitting a ticket. They have caused the current waiting list for phone numbers, laptops, and VPN. Consultants have also contributed to the low morale, as there are always new faces and lack of communication on their purpose. New employees are coming on board with valid questions but no one can answer them because current staff is so new and so much knowledge has left the company recently.

    Growing pains – Too many, and sometimes conflicting, initiatives going on at once. The company is currently experiencing growing pains, and stuck with outdated, manual processes. No one likes to copy and paste to compensate for lack of automated processes and systems.

    Advice to Management

    Look into the Finance turnover rate, as it’s a serious problem. Anonymously ask Finance employees their reasoning for the high turnover rate and see if the majority of the reasons point back to one leader. If so, address it because eventually the recruiters will not be able to keep up with filling all of these Finance replacement positions. Invest in reliable systems to replace manual processes. Hire full-time employees instead of consultants.


  5. "Great opportunity with a growing company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Nile full-time (More than 3 years)

    Pros

    Fantastic opportunity to make a difference in a small sized company with a huge global brand reach.

    Cons

    The company is growing in so many directions, development resources are spread a bit thin.

    Advice to Management

    Keep growing and don't forget your most important asset, people!


  6. Helpful (8)

    "Finance / Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Seattle, WA
    Former Employee - Anonymous in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Nile full-time (Less than a year)

    Pros

    100% paid medical and dental premiums
    Small Transportation allowance which barely covers cost
    Occasional culture events

    Cons

    Extremely HIGH TURNOVER - most employees quit within a year
    Work of termed employees gets divided among inexperienced team members to burn them out
    Constant retraining of new staff. Lots of lost knowledge.
    Supervisors are hired without internal experience at the company to lead people that have been there much longer
    Horrible work life balance
    Occasional weekends required
    Taking pto is frowned upon
    Sketch part of town - pioneer square
    No tuition reimbursement
    HEAVY Micromanagement
    Lean organization AKA cheap
    Little guidance on projects and priorities
    Over 40 hours a week is highly encouraged and frowned upon otherwise
    Lots of busy, unnecessary work created at boredom of management
    Teams are very small and siloed - lack of cross functional collaboration. Teams are also very cliquey.
    People stay to themselves or within their cliques.
    Management is cliquey and constantly gossip. Certain managers will throw you under the bus to further their interests and agenda and make them look good.
    Low morale. Not a lot of smiles or friendly personalities.
    Lots of interim positions currently because they have very difficult time hiring for full time positions here, especially at the exec level.

    I'd consider Microsoft or Amazon before wasting your time here. Or become part of the trend and quit before your year is up.

    Advice to Management

    Strongly reconsider who you have leading the accounting and finance team. People usually don't leave bad companies, they leave bad managers. Truly analyze why turnover is so high in certain departments, even asking current employees. You may be shocked at what you find out.


  7. Helpful (5)

    "finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Blue Nile an entrepreneurial company that encourages innovation and thought leadership. It is a good place to work if you are self motivated and like to own projects.

    Cons

    Because the company is so small it is challenging to grow professionally. This is illustrated by the high rate of turn over.

  8. Helpful (4)

    "Customer obsessed, employee not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance in Seattle, WA
    Current Employee - Quality Assurance in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blue Nile full-time (More than a year)

    Pros

    Opens doors for future opportunities

    Cons

    Management, pay and vacation


  9. Helpful (4)

    "the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DjC in Seattle, WA
    Current Employee - DjC in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Nile full-time (More than 3 years)

    Pros

    Great coworkers, enjoyable to work with customers around the world, decent benefits package.

    Cons

    Garbage pay, extremely limited opportunities for advancement, constantly short-staffed, hostility and broken promises from management. They hire new people with zero experience and give them $1-2 more per hour than their existing employees. They don't care about employee retention, so you'd be lucky to get 20-40 cents raise every year or 2.

    Advice to Management

    Recognize hard-working employees and do more to retain people.


  10. Helpful (2)

    "For a jeweler, it doesn't get much better than Blue Nile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bench Jeweler III in Seattle, WA
    Former Employee - Bench Jeweler III in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Nile full-time (More than a year)

    Pros

    I've been a jeweler for almost 17 years and I've had the pleasure of working in all types of atmospheres, from mom and pops to big box jewelry stores. With that said, here is my glowing review of the 2 years I spent working with Blue Nile...

    Blue Nile is truly a special organism, the heavy emphasis on being team oriented and always having each others backs really runs deep there. In such a short time, I was adopted in to the Blue Nile family, and when you work through a couple peak seasons with this team, you aren't just an employee, you literally are a family member. This is unlike any other environment I've ever worked in...and its something I will truly miss now that I've relocated.

    As far as working conditions go, you have the opportunity to see some of the largest diamonds you've ever seen working for this company. You will primarily only work on brand new pieces, and you have access to all the materials you need to accomplish the job. This place is cutting edge when it comes to equipment, they have five lasers, FIVE! Think about that for a second. The management is also pretty amazing, these people are down to earth, approachable, and understanding. One thing to note here, the production facility operates independently from the corporate office, and these are two vastly different environments with vastly different mantras.

    In conclusion, this is a wonderful place to work if you're a jeweler or have any interest in becoming one. You can grow your skillset here, and become an expert in each step of the building process from size/assembly, to diamond setting. You will become part of a tight knit team of people who literally move mountains everyday to get the jobs out the door. And when you leave Blue Nile, you are almost guaranteed to be one of the best, if not THE BEST jeweler in whatever shop you go to next. It really is a special place, and I will miss it dearly.

    Cons

    These aren't really cons, more of things to understand before joining the team:

    Repetition: be prepared to do roughly the same thing every day, all day. This is how Blue Nile grooms expert jewelers. Be vocal about your career path and advancing because if you aren't, its easy to assume you love your day to day job and may get lost in the shuffle.

    Peak: for one month out of the year, you will work the hardest you've ever worked possibly in your life. This is a very demanding time of year for Blue Nile, and this company spends the other 11 months preparing for it. I'm not kidding, its a big deal. But in true Blue Nile fashion, they supply you with everything you need to get through this month. They have endless snacks and food provided, if it snows and you live far away, they will get you a hotel. This is the kind of company that makes that one month of working super hard, and long hours, so worth it.

    Lastly, Seattle: this city is only getting more expensive to live in. Its hard during the winters if you're a sun worshiper like myself. Plan your vacations wisely and timely. You will need them!

    Advice to Management

    You guys rock, keep doing what you're doing that makes Blue Nile so special! Oh, don't forget the cost of living in Seattle is skyrocketing, a little bit higher compensation may sweeten the deal to attract some top talent to keep the Blue Nile brand growing <3


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