Blue Nile Reviews | Glassdoor

Blue Nile Reviews

Updated June 22, 2017
19 reviews

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Blue Nile President & CEO Harvey Kanter
Harvey Kanter
9 Ratings

19 Employee Reviews

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Pros
  • Work-life balance here is a plus and employees are fun (in 8 reviews)

  • Fun, you learn a lot about jewelry, alright coworkers, absolutely killer benefits package, fantastic employee discount (in 6 reviews)

Cons
  • If you work in the Customer Service department you can have weird hours and irregular shift (in 4 reviews)

  • Poorly run organization, with the corresponding high turnover (in 4 reviews)

More Pros and Cons

  1. "the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DjC in Seattle, WA
    Current Employee - DjC in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Nile full-time (More than 3 years)

    Pros

    Great coworkers, enjoyable to work with customers around the world, decent benefits package.

    Cons

    Garbage pay, extremely limited opportunities for advancement, constantly short-staffed, hostility and broken promises from management. They hire new people with zero experience and give them $1-2 more per hour than their existing employees. They don't care about employee retention, so you'd be lucky to get 20-40 cents raise every year or 2.

    Advice to Management

    Recognize hard-working employees and do more to retain people.


  2. Helpful (2)

    "Nothing special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Diamond &Amp; Jewelry Consultant in Seattle, WA
    Current Employee - Diamond &Amp; Jewelry Consultant in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Nile (More than a year)

    Pros

    Great co workers , you meet a lot of interesting and fun people.
    Its small enough that you can "see" a lot of how their operations work.

    Cons

    *Horrible location, its in a rather shady part of Downtown.
    *There is construction, you have issues with parking.
    *If you work in the Customer Service department you can have weird hours and irregular shift.
    *Not much room for growth or development even if you speak with the whole company about your ambitions and have stellar metrics. Most tend to leave, attrition is high.
    *Poor antiquated systems, for an e-commerce company you would expect cutting edge technology and systems. This is a 16 yr old company that acts and operates like a startup, which makes for difficult system navigation and poor customer experiences for simple routine issues.
    *Pay is subpar, if you complain, you are told to look elsewhere, very demoralizing.

    Advice to Management

    *Pay needs to be better, if you expect folks to stay then you will need to pay them accordingly.
    *Make growth opportunities easier to obtain.
    *HUGE disconnect between departments. The customer facing element CS is treated the worst and there is a level of elitism with the other departments, especially Jewelry Merchandising. In the world of retail your sales and CS team are your MAIN players, they are who can MAKE or BREAK your business, everyone else has a supporting role. Treat CS as they deserve to be treated, if not continue to have apathetic burnt out employees with low morale and drive and high attrition.

  3. Helpful (2)

    "The Inner Workings Are as Outdated as the Web Site"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Blue Nile full-time

    Pros

    Some nice people to work with and good employee discount (if you like their knock-off designs).

    Cons

    Poorly run organization, with the corresponding high turnover. Despite the image of innovation of an online jewelry retailer, the IT infrastructure and management culture are anything but modern. They are just now piloting letting a few select employees telecommuting, while most employees are at their cubicle except for scheduled breaks, and their ordering system and knowledge-base are archaic.

    Advice to Management

    Invest in your IT to make the interface more operator friendly, which will reduce training time, and trust and empower your employees, which will help retention.


  4. Helpful (7)

    "Don't waste your time and skills...unless you don't mind a dead end job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Nile full-time (More than a year)

    Pros

    It is a well known company. Good quality product, but overpriced. Good employee discount. You will find some good and interesting workers. They'll hire almost anyone, because they cannot keep people.

    Cons

    The pay is horrible and management is a joke. They don't care about their employees. There is no life-work balance. Poor benefits.

    Advice to Management

    Get some management training and take care of you employees so you stop losing so many people


  5. Helpful (6)

    "The company calls itself lean when it's actually just cheap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Nile full-time (More than a year)

    Pros

    Healthcare is paid for by the company.
    You can learn a lot about diamonds/jewelry, especially if you're new to the industry.
    As a small company, you'll know everybody and everybody knows you.

    Cons

    The company calls itself lean by making more people take on additional responsibilities without a commensurate increase in pay. Then people quit and these responsibilities are parsed out to others. Again, without an increase in pay. Turnover is incredibly high for such a small company-and this even excludes the hourly call center workers.
    The culture is top-down, innovation from the bottom up is generally dismissed.
    The concept of cross-department coordination, communication, team work, is non-existent. Very silo'd in terms of thinking.
    Work is done on a "hurry up and wait" concept. Don't be surprised if you spend a week on a project and only 10% of what was asked for is actually used.

    Advice to Management

    If employee retention is truly a priority, then do more than pay lip service to it. People leave because they are underpaid (by 20-30%) and there are no little perks to make people stay. Parking is atrocious with high cost. Cheap sodas aren't enough


  6. Helpful (2)

    "Still working like eCommerce in year 2000."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Nile (More than a year)

    Pros

    People were dedicated to BN and many of them have never worked anywhere else but BN. They were all nice and everyone knows your name. Events for employees to get together. CEO really shows appreciation to his people directly. Everyone leaves at 5pm or even earlier.

    Cons

    Lack of tech culture. It was more a family-run jewelry company than a tech company. The reason why people shop here was not because the site was awesome but actual CS consultants (by phone) were excellent. Old technologies and old process at tech and fulfillment. All managers micromanaged everyone and had to approve every little decision. They hire graphic designers, but they were hesitant to hire full-time UI programmers. Never worked at eComm companies with that many full-time graphic designers (who cannot program code) before BN.

    Advice to Management

    They should replace Sr Managers/Directors by people who used to work at Amazon. There are so many eCommerce technology Sr level managers and VP in Seattle. They have to make changes soon, or otherwise, they will be doomed within 5 years. Ritani that is more tech-driven and started by ex-BN VP is taking over. BN is behind in eComm jeweler business now. There's no innovation at the company.


  7. Helpful (3)

    "Don't waste your time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DjC in Seattle, WA
    Current Employee - DjC in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Nile full-time (Less than a year)

    Pros

    It's downtown Seattle and you get a discount on jewelry. There are some co-workers that are kind and available for questions.

    Cons

    They only care about the bottom line and not their employees. Floor supervisors and customer service agents are all new by a year or less. Upper management have no people skills and are rudely condescending.

    Advice to Management

    Care about your employees and offer support.

  8. Helpful (8)

    "Creative Minds Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Dev in Seattle, WA
    Former Employee - Site Dev in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Nile full-time (Less than a year)

    Pros

    Niceish downtown location. Has a pretty small-company feel compared to its actual size. Seems to have a good plan for the future and good business model, if they can stick with it. Co-workers were great, and we formed a strong bond through adversity.

    Cons

    Saying upper management micromanages is the biggest understatement of the decade. You’d think they’d trust the people they hired to do the work they were hired for. Design by committee is rampant, which inevitably leads to a diminished product. Company is constantly freaking out and changing plans and direction--constant whiplash for the employees. This is especially apparent during the holiday season of Oct-Jan where changes occur almost daily and employees are worked hard and receive pretty much no reward for their work, even spoken appreciation. Don’t even think about ever taking a vacation any time in those months.

    Managers are deceitful, manipulative, and secretive to the point of excess. No emphasis on team, or sharing company information that might be relevant for your job. Departments are constantly quibbling, and compromises are achieved rarely, with great pains, and usually involving an executive. When they say they value hard-work and flexibility it’s true--they expect you to bend to their every whim, as logical or more often than not, illogical as it is, and work hard to do as they please. Curiosity, creativity, initiative and innovation are actively punished. They don’t want your input, and you will be quickly dispatched with if you provide any resistance to even illogical demands.

    While I know some departments in the company have good morale, mine did not. And will not, until it is rebuilt and restructured, preferably with managers with more than their own agenda in mind.

    Advice to Management

    Stop micro-managing. Trust your employees to do their job. Work on communication, and boosting morale. Fire any managers that are not effectively working as part of a team with their own team; find managers that actually care about their team. Reward people for work well-done.


  9. Helpful (6)

    "Merchandising/Buying Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Assistant in Seattle, WA
    Former Employee - Merchandising Assistant in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    I worked at Blue Nile full-time (Less than a year)

    Pros

    Good experience for a young professional looking to work in either e-commerce or for a corporate company.

    Cons

    My department was spread very thin to say the least. Essentially, when I was hired on I was in charge of the entire special orders side of engagement and wedding rings. I had minimal training at best and my boss was very unhelpful and often rude or in a terrible mood, making asking questions seem like a minefield. It's possible that she was miserable in her own role but it was terrible working under her.

    The amount of special orders/emails/tasks was impossible for one person to manage. I was often overwhelmed and stressed. I wasn't given a lot of guidance but punished when mistakes happened. It's apparent that Blue Nile doesn't really value their employees and only really cares about the bottom line. I think the work/life balance was not communicated clearly either...which there basically isn't any. You work all the time for less money than other companies and aren't valued as an employee.

    Advice to Management

    Take the time to really train your new employees and make sure they have a firm grasp on their job and role within the company. Don't treat people as disposable. If you invest in your employees I think you'll be a more successful company.


  10. Helpful (2)

    "Company needs trump employee needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Diamond & Jewelry Consultant in Seattle, WA
    Former Employee - Diamond & Jewelry Consultant in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Blue Nile full-time (Less than a year)

    Pros

    Relaxed atmosphere
    Majority of callers are actually nice
    Internet usage not strictly monitored/limited
    No micromanagement

    Cons

    Unequal treatment of employees
    Lack of training

    Advice to Management

    As a company that is expanding globally, equal representation of all races and cultures in your employment pool would be a benefit to the consumer calling in. The fact that the majority of your consultants and order processing personnel are of one specific race and you have a distinct lack of representation of another race is something I always found disturbing.


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