Blue Nile Reviews | Glassdoor

Blue Nile Reviews

Updated May 22, 2017
23 reviews

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3.0
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Blue Nile President & CEO Harvey Kanter
Harvey Kanter
6 Ratings

23 Employee Reviews

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Pros
  • Work-life balance here is a plus and employees are fun (in 8 reviews)

  • Fun, you learn a lot about jewelry, alright coworkers, absolutely killer benefits package, fantastic employee discount (in 6 reviews)

Cons
  • Extremely HIGH TURNOVER - most employees quit within a year (in 5 reviews)

  • I think the work/life balance was not communicated clearly either (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Blue Nile an entrepreneurial company that encourages innovation and thought leadership. It is a good place to work if you are self motivated and like to own projects.

    Cons

    Because the company is so small it is challenging to grow professionally. This is illustrated by the high rate of turn over.


  2. "company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Former Employee - Software Engineer in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blue Nile full-time (More than a year)

    Pros

    lax environment, great training system

    Cons

    not enough personal growth, just so so benefit

    Advice to Management

    keep it up

  3. Helpful (1)

    "Friendly place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Diamond & Jewelry Consultant in Seattle, WA
    Former Employee - Diamond & Jewelry Consultant in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - friendly place to work, employees are helpful
    - located in downtown Seattle
    - every day was a learning experience
    - employee discount is great

    Cons

    - doesn't pay much at all for the work you need to get done
    - strange working hours
    - not a lot of room of professional improvement

    Advice to Management

    - listen more to employees; and try to actually implement some changes based on what they want
    - communication between different departments should be a little better


  4. "Seasonal hire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Seasonal Djc in Renton, WA
    Former Contractor - Seasonal Djc in Renton, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Nile as a contractor (Less than a year)

    Pros

    Friendly environment with plenty of catering perks

    Cons

    Lack of thoroughly knowledged management to assist in cross training employees

    Advice to Management

    Allow time to train djcs' in advanced orders


  5. Helpful (6)

    "Not Bad - Not Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Blue Nile full-time

    Pros

    The pro is that you work for a small company with a global reach. The small atmosphere gives you a glimpse into all aspects of the company and is great for furthering your education/experience.

    Cons

    Systems. Trying to do your job with outdated systems present challenges when working with partners. Rather than moving forward, you are forced to put out fires for more than half of your work day. In a competitive city, pay could improve. There is not much transparency into pay other than "it's what is in the budget".

    Advice to Management

    Focus less on the bottom line and more on your employees. They are your biggest asset and have good ideas. If you don't pay them competitively or give them the tools they need, you won't ever hit the numbers you want.


  6. Helpful (4)

    "Not for everyone, but rewarding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Diamond &Amp; Jewelry Consultant in Seattle, WA
    Current Employee - Diamond &Amp; Jewelry Consultant in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Nile full-time (Less than a year)

    Pros

    10-cent sodas, great location, great full-time health benefits. The management team for customer support is very supportive and they want you to succeed. They seem to care less about numbers and more about actually helping the customers. They still talk about the numbers, but if you're falling short, they want to help you get to where you need to be. There are some employees who have stayed in customer support for more than 16 years, so if you really like this kind of thing, it's definitely a place that you can confidently stick to. About 90% of the customers you deal with are nice and appreciative people. If you're incredibly patient and really good at memorizing procedures and policies, this job can be fun and rewarding.

    Cons

    Let me preface by saying I believe a lot of the negative reviews for this company are due to disgruntled seasonal, temporary, or undisciplined employees that couldn't look past the first few months of employment. They do have a right to be angry, this job is NOT easy and not always a good time, but take them with a grain of salt.

    Erratic scheduling, incredibly difficult learning curve, relatively low-end pay, stressful and overwhelming at times, other times slow and boring depending on when you're scheduled. 5-10% of the customers you deal with will be at least somewhat angry and escalated. Due to the high-value high-importance nature of Blue Nile's product, failure to meet their needs usually ends catastrophically. There is some sort of opportunity to move up within the company, but you must work for 1 year before you have a chance to move departments.

    Advice to Management

    You guys do a great job at connecting with your employees and you take responsibility when necessary. My advice would be to reorganize the customer support roles; the balance of certain tasks and responsibilities seem like they could be situated/planned a little better.


  7. Helpful (2)

    "Hired for the holidays, stayed for the people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The best part about working at Blue Nile is the amazing people you work with. The accepting, inclusive, positive feeling there is enough to help you stick it out through the tough holiday season.

    Cons

    Holiday season is a rough ride. High pressure, high stress, no time off, 60+ hour work weeks - during the Christmas season. The other main complaint I would have is the lack of advancement. It seems that they may have gotten better about it over the last few years, but it was one of the main reasons I left.

    Advice to Management

    People should be treated as people and not interchangeable cogs in a machine. I firmly believe that developing your employees and helping them transition to parts within the company that would make them happier will make them better employees.

  8. "DJC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Blue Nile full-time

    Pros

    Training provided, decent pay, easy job.

    Cons

    Not willing to work with your schedule and not a lot of support and its a call center.


  9. "Needs Better Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Nile full-time

    Pros

    Work-life balance here is a plus and employees are fun.

    Also the company atmosphere is very laid back (jeans & shorts during the summer).

    Cons

    Upper management lacks trust in the team.

    Also the retail calendar make Thanksgiving to Christmas tough times for vacation

    Advice to Management

    Listed to the team; make a long term plan and stick to it.


  10. Helpful (6)

    "questionable management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Nile full-time (More than a year)

    Pros

    Coworkers! Smart, fun, great to work with so many good people.
    Ideals. They started with the right ideas, but the execution has eliminated the heart of it all.
    Location. Easy to get to from just about anywhere

    Cons

    Poor training (other than the Customer Service department)
    Office politics & power games in middle & upper management

    Advice to Management

    Understand what you're actually asking of your employees and how they're compensated and rewarded


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