Blue Shield Of California Reviews | Glassdoor

Blue Shield Of California Reviews

Updated October 4, 2017
128 reviews

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Blue Shield Of California President & CEO Paul Markovich
Paul Markovich
63 Ratings

128 Employee Reviews

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Pros
  • Work life balance, value the employee (in 68 reviews)

  • probationary period we can work from home 2 days out of the week (in 26 reviews)

Cons
  • No work/life balance and constant company-wide reorgs contributing to so much chaos (in 38 reviews)

  • Absolutely NO work/life balance (in 14 reviews)

More Pros and Cons

  1. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Dorado Hills, CA
    Former Employee - Anonymous Employee in El Dorado Hills, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not aware of any Pros only Cons

    Cons

    Micro Management
    Lack of support


  2. Helpful (2)

    "Underwhelming and Snooze-worthy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Shield Of California full-time (More than a year)

    Pros

    None, this place is all kinds toxic.

    Cons

    Crappy office building, 'cheap' management that buys/overpays in exchange for loyalty, and sometimes it works...though briefly. Incompetent, hypocritical leadership with inflated titles. The turnover rate is extremely high. Nobody who has a shred of intelligence wants to work there for very long, once the excitement dulls...reality sets in that this place is an absolute cluster, and people bounce. The joke is that they keep talking about it being a great place to work, it's actually a terrible place to work; your time is better served elsewhere. All of the resentment employees have towards this company stems from the leadership, or lack thereof, along with hiring mediocre middle management (referred to as 'executives') because they are friends with someone in HR. Don't take my word for it, read the reviews. This is not a merit based organization. And the results speak for themselves: underwhelming. This place is a total buzz kill. Don't waste your time, and if you're hearing otherwise...it's someone trying to 'manage up' and kiss the right butts in hopes of getting a promotion. The truth always comes out.

    Advice to Management

    Though it might be shocking, nobody is drinking your koolaid; you should know what people that work there really think & feel. Everyone thinks the organization has a toxic work environment filled with below average talent. This isn't somewhere that attracts the best and brightest, and the standards have been dropping over the past few months.

  3. Helpful (7)

    "Problematic Culture and Getting Worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in El Dorado Hills, CA
    Former Employee - Senior Director in El Dorado Hills, CA
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Shield Of California full-time (More than 3 years)

    Pros

    Flexibility, pay, and a solid mission. CEO is forward thinking about the healthcare industry but lacks the ability to see the problems within (or simply unwilling to take them on).

    Cons

    Fearful culture primarily due to HR's lack of influence to rid the company of 'leaders eating their young'. Culture of fear and leaders not walking the talk. They teach leadership behaviors that they do not exhibit themselves. Distrust creates and maintains the silos and a 'CYA' mentality. Progress is difficult due to a high level of bureaucracy.

    Advice to Management

    Replace HR leader. Other employers view Blue Shield as having a lack of talent.


  4. Helpful (6)

    "Feel like I have wasted years of my life --- do not consider this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blue Shield Of California full-time (More than 5 years)

    Pros

    I was attracted to the stated mission when I started here, and I have done some good for members. I say stated because this operates the same as any other insurance company. All about lining the executives pockets - the executives may not make as much as say Anthem, but they are still making millions.

    Cons

    Where do I start? IT is a complete dumpster fire. Projects take years longer to complete than they should if they get completed at all. 8/9 years to get all your membership on one platform says it all, and even then there are massive problems and on top of it they layoff all the people who seemingly knew how any of it even worked.

    Don't even get me started on this data warehouse replacement project that has now been going on 3-5 years and probably 20 if you count how many times they have failed to replace the current data warehouse. Also, how do you retire a source of information, but not even have it updated concurrently with the new one for at least a few months???

    I could go on for days how terrible IT is here. And the worst part of it all is nobody is willing to push back on them or stand up when they overreach. They act like they run the business when the reality is that they should be there to support the business.

    Advice to Management

    Lousy employee engagement prior to the Great Place to Work survey does not make up for the terrible leadership. New benefits announced prior to the same survey does not make up for terrible leadership. The highlight of the new benefits announcement for most employees was the Sabbatical. My first thought when I saw that is - what's the catch? And of course, they pull the rug out from everyone by saying that is it effective in 5 years from 2018!!! 2023!!! Doesn't matter if you after already worked here 5 years or 20. They just want to make it look like they are making it better without actually doing anything that would cost money.

    I have no advice -- this place is a lost cause and I am trying to find another job as soon as humanly possible.


  5. Helpful (4)

    "No common sense"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Blue Shield Of California full-time

    Pros

    It's a job with decent pay and benefits

    Cons

    Management lacks any common sense. Supervisors and above are not hired from within so have to be trained by the department's employees. Blue Shield fires or lays off the seasoned employees who dare to speak the truth and replace them with the young "yes" people. Blue Shield starts as a decent place to work but within a short time you see the ignorance, favoritism and politics.

    Advice to Management

    Wake up and start paying attention to what you're employees are trying to tell you in the "Great Place to Work" survey


  6. Helpful (6)

    "Empty Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Rancho Cordova, CA
    Current Employee - Senior Business Analyst in Rancho Cordova, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blue Shield Of California full-time (More than 8 years)

    Pros

    Good facilities and locations, decent benefits and salaries

    Cons

    Poor senior leadership lacks the vision and the knowledge to take the company where it says it wants to go. This has a cascading negative effect on morale. It is very clear to most employees that leadership is stumbling - and trying to make up for it by "feel-good" give aways to employees just ahead of the annual Great Place to Work Survey.

    Advice to Management

    Try to be more genuine with efforts to show how much you value employees. Handing out a small unexpected company-wide bonus, holding a big event at ATT Park and announcing new benefits just a couple of weeks before the annual Great Place to Work Survey comes out is a pretty obvious attempt to buy better scores. Give employees more credit than that. Everyone knows the GPTW scores are important to management - being a component of scores that contribute to their significant bonus packages. At least don't make the timing so overt. Employees aren't stupid. You may succeed in getting higher scores - but how will you maintain that? If you want to genuinely improve employee satisfaction, do it by honoring their hard work, creating a meaningful performance review process, getting rid of managers with poor people skills, reducing the number of senior management (way too many Directors - some with only a couple of direct reports) and MOST IMPORTANTLY - understanding your own core business and valuing the people who understand it. There are way too many people promoted and hired who know nothing about health insurance. Blue Shield is not an internet company, not a dotcom company, not a provider of health care. It is a health insurance company. People need to understand what it takes to process claims and administer benefits, first and foremost. We have senior execs that don't understand the company's core business - and that is frightening. Blue Shield of CA has a legacy that people once equated with being a public service company. Now we are looked on just like every other health insurance company. That is not a good thing.


  7. Helpful (3)

    "Do your research"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend

    I worked at Blue Shield Of California full-time (Less than a year)

    Pros

    Be sure to review recent articles with regards to Blue Shield of California and their relationship with the State of California Franchise Tax Board .

    Cons

    This company claims to be a non-profit, but recently lost their state tax-exempt status. Blue Shield had been criticized for its higher-than-necessary reserves to pay future claims, extravagant executive pay, and purchase of a luxury box suite at Levi’s Stadium.

  8. Helpful (3)

    "Boys club cronyism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend

    I worked at Blue Shield Of California full-time (More than 5 years)

    Pros

    Fidi location, close to bart

    Cons

    Fired all dept managers, hired outsider replacements with no experience who were utterly clueless, boorish bullies. These new mgrs were tasked with firing all of us except for a few favorite kiss ups who kept their jobs smugly. Fired people with over 20 yrs experience in favor of yes men. These were managers openly bullied people based on personal traits. They frankly appeared to be below average intelligence. Higher ups seem to favor stupid mid managers who dress nice and like sports and cocktails and enjoy luxuries over competent people.

    Advice to Management

    They won't listen, too busy scheming to inflate own paycheck and rep


  9. Helpful (2)

    "Culture of fear led by the CHRO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in San Francisco, CA
    Former Contractor - Anonymous Contractor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Shield Of California as a contractor (More than a year)

    Pros

    Overpay and over bonus without accountability

    Cons

    Highly political environment, highly dysfunctional HR directly created by CHRO who promotes her favorites and creates an unhappy work environment for everyone else

    Advice to Management

    Replace your HR leadership -


  10. Helpful (3)

    "VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Shield Of California full-time

    Pros

    employees overall dedicated to their work.

    Cons

    Company locked in the past, no leadership beginning with CEO who is "old school".

    Advice to Management

    Get rid of CEO and others on sr mgt team. Company hasn't changed for the better with Markovich.


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