Blue Shield Of California Reviews | Glassdoor

Blue Shield Of California Reviews

Updated March 27, 2017
136 reviews

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Blue Shield Of California President & CEO Paul Markovich
Paul Markovich
48 Ratings

136 Employee Reviews

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Pros
  • Company values work-life balance (in 62 reviews)

  • probationary period we can work from home 2 days out of the week (in 22 reviews)

Cons
  • Work/Life balance requires improvement (in 34 reviews)

  • Upper management struggles with making solid decisions (in 24 reviews)

More Pros and Cons

  1. Helpful (2)

    "Be very careful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in San Francisco, CA
    Former Contractor - Anonymous Contractor in San Francisco, CA
    Doesn't Recommend

    I worked at Blue Shield Of California as a contractor (More than a year)

    Pros

    Conveniently located downtown; you can take care of a lot of errands during breaks and lunch time

    Talented and committed coworkers

    Cons

    The re-org of the month thing has got to stop
    Lacks clear paths for career advancement
    Way too many meetings

    Advice to Management

    Stop with the re-org flavor-of-the-month fascination.


  2. Helpful (15)

    "Issues with Senior Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Rancho Cordova, CA
    Current Employee - Systems Analyst in Rancho Cordova, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blue Shield Of California full-time (More than 10 years)

    Pros

    Decent salaries, good facilities, decent benefits

    Cons

    Leadership doesn't seem to understand or value the company's core services, very top-down organization, constant changes in organization structure, leadership lacks real vision, over-dependence on out-sourcing critical IT functions, hiring and promotions seems to favor style over substance - and who you know is more important than what you know.

    Advice to Management

    Start paying attention to people who really understand your business. Blue Shield of California is an insurance company, not an internet company. Mobile apps and services are of little consequence when your core systems are unreliable. I would attribute most of the problems to a structure in the IT organization that seems to worship the outsourcing of IT functions to mostly offshore vendors. There is a huge and critical knowledge gap when working on IT-centric projects. The business is expected to understand the core system's table structure and coding - and give explicit instructions to the IT vendors about how to complete a project. This leads to a huge problem when trying to fix the myriad of system issues that are a natural part of a major system migration (which Blue Shield "completed" last year). Senior leadership seems to have no clue about how to manage fixes and enhancements. They seem to be driven by all the wrong reasons - generally short term cost savings instead of long term fixes. This hurts quality and drives up costs - two supposed pillars of achieving Blue Shield's mission. Health insurance is complex. It is critical for senior leadership to understand the complexities of their own business and to recognize and value the business knowledge of long time employees. Instead, they bring in new folks, many with backgrounds in internet-based businesses - many of whom don't know the difference between Medicare and Medicaid, self-funded and underwritten accounts, let alone all the other nuances and complexities of health insurance in the United States. The whole situation is made worse because many senior and mid-level managers are reluctant to report bad news up the ladder - which keeps senior leadership even more in the dark.


  3. Helpful (15)

    "Nepotism and Favoritism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redding, CA
    Current Employee - Anonymous Employee in Redding, CA
    Recommends
    Approves of CEO

    I have been working at Blue Shield Of California full-time (More than a year)

    Pros

    Yes, it's one of the best paying jobs in our community. Yes, the benefit pacage is pretty amazing.

    Cons

    Lying - You have to lie to almost everyone, all the time.

    System failures - Almost everyday one or more of the computer systems is experiencing a failure.

    Unethical behavior - Supervisors and Managers make unethical decisions and penalize anyone who might call them out on it.

    Out-right Unlawful Behavior - Yes, according to the ACA & DMHC the law is pretty clear, however, at Blue Shield the law is more of a guideline. Three days to make an Emergency Correction on a policy = Whenever you can get someone that knows the job and will make the correction, which can be upwards of 30+ days. 30 days to respond and close any inquiry = opening new cases with different dates or just closing the inquiry without corrections. (Yes, I have had to take my concerns to the DMHC and have met with an investor.)

    Favoritism - They promote those that they like regardless of job experience, aptitude, or ability to perform the job well. The floor leads are hired out of other departments. They should know the job and support newer, inexperienced CSRs with cases and call scenarios. However, they can't. They don't know the job well enough to provide answers. Check Facebook: You will see your supervisor drinking it up at a house party with your manager.

    Then they have different rules for different employees, altogether. I work with a CSR that cannot use the bathroom outside of the three scheduled breaks/lunches. He will be fired. There is another one that is not allowed in the building earlier than scheduled, but everyone else is allowed a 15 minute set up time.

    I was promoted to my title of Senior CSR through skill, experience, and constantly demostrating above average and excellent job performance. However, they recently hired several group's of CSR that entered the building as Senior CSRs and started at a higher wage than those of us that were promoted through the ranks. So, yes, wages reflect favoritism as well.

    Advice to Management

    Please, please learn the law and audit the departments frequently to ensure compliance.

    Please, stop the favoritism. Knowing someone is being promoted because they attended an after hours party is not okay. Knowing that newer people are being paid more is not okay. Knowing that a good CSR is on a PIP for something stupid or has different rules than others while other co-workers are giving out inaccurate information and are not being penalized is a hard pill to swallow.

    Blue Shield Of California Response

    Mar 20, 2017 – Senior Director Customer Care

    Thank you for your concerns and feedback regarding Blue Shield of California. As part of our mission we are committed to the members we serve, which includes ensuring at all times we abide by ... More


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  5. Helpful (12)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Shield Of California full-time (More than 5 years)

    Pros

    Overly generous budget, access to the right tools to get the job done, generous staff size creates work life balance, many good people work here

    Cons

    Widespread politics, lack of leadership cohesion, overspending, country club culture that drives indecision or poor decision making by leaders, wasteful mindset for a non-profit, inexperienced leaders, many employees are retired in their jobs

    Blue Shield Of California Response

    Feb 23, 2017 – Strategic Recruiting Program Manager

    Thanks for your feedback. We agree - work-life balance is definitely a good thing and we’re glad that you had access to the right tools! We’re sorry that you feel our leadership isn’t cohesive ... More


  6. Helpful (11)

    "Performance and Learning Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Dorado Hills, CA
    Former Employee - Anonymous Employee in El Dorado Hills, CA

    I worked at Blue Shield Of California full-time (More than 8 years)

    Pros

    I was given some unique opportunities to train offshore
    Opportunity for professional growth
    Flexibility to work from home
    Decent benefit package
    Nice work environment/ cafeteria

    Cons

    Trainers are extremely underpaid for what they are expected to do. Long hours, expected to travel overseas and leave your family for extended (months) period of time with no additional compensation
    Poor decision making - I saw a lot of money wasted on failed or poorly planned projects
    Company puts people in leadership positions with no experience or education
    Most trainers start at entry level with no experience or understanding of adult learning

    Advice to Management

    Invest in your frontline people- spend a little money on some professional development training.
    Put qualified people in leadership positions- don't take the "easy" route because you don't want to invest time in finding the right people.
    I would focus on integrity- I think as company, reputation is slipping.

    Blue Shield Of California Response

    Feb 23, 2017 – Strategic Recruiting Program Manager

    Thanks for taking time to write your review. We’re happy that you enjoyed your flexible work schedule and the environment at our El Dorado Hills office. You will be glad to know that we have ... More


  7. Helpful (4)

    "Lead Administrative Asst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woodland Hills, CA
    Former Employee - Anonymous Employee in Woodland Hills, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blue Shield Of California full-time (More than a year)

    Pros

    Enjoyed the constant work load. Kept me very busy, not much down time.

    Cons

    Too many upper management changes, constantly.

    Advice to Management

    Open communication is a must. The right hand doesn't know what the left hand is doing and everyone is on a different page. Why have so many employees, if they can't/don't work together.

    Blue Shield Of California Response

    Feb 23, 2017 – Strategic Recruiting Program Manager

    Thank you for your review. We’re glad that you liked staying busy! The health care industry is constantly changing and our leaders maintain open communication through Town Halls, blog posts and ... More


  8. Helpful (6)

    "bs of ca"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Shield Of California full-time

    Pros

    it is very close to my home so no worries about commute congestion , most of the people are nice, there is a gym

    Cons

    They have a poor training class that really isant there to help you when you are having difficulties with learning the programs. they say they are but really are not

    Advice to Management

    get people that are not going to say they are there for you and really are not , trainers play favoritism, and seem to be threatened by other women

    Blue Shield Of California Response

    Dec 5, 2016 – Strategic Recruiting Program Manager

    Thank you for taking the time to write your review. We’re glad that you’re enjoying the gym and the closeness to your home! We’d love to speak to you confidentially about your training feedback ... More


  9. Helpful (3)

    "Limited Career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Marketing Intern in Redwood City, CA
    Former Employee - Social Media Marketing Intern in Redwood City, CA

    I worked at Blue Shield Of California (Less than a year)

    Pros

    Friendly environment and nice work/life balance

    Cons

    -Limited to no career growth
    -Communication between departments needs improvement

    Advice to Management

    Create more career growth

    Blue Shield Of California Response

    Dec 5, 2016 – Strategic Recruiting Program Manager

    Thank you for your review. We’re glad that you were chosen as one of our college interns and that you enjoyed the friendly environment! We’ve forwarded your comments about career growth to our ... More


  10. "Fundamental communication, organization and process issues."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Woodland Hills, CA
    Former Contractor - Anonymous Contractor in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Blue Shield Of California as a contractor (Less than a year)

    Pros

    Organization mission from the top is genuine and well established.

    Cons

    Miscommunication, mismanagement and obvious favoritism within few groups. Heavy politics in the middle management.

    Advice to Management

    Listen to the experienced contract employees to transform business, who bring invaluable knowledge and ready to contribute.


  11. Helpful (10)

    "If you thrive in an evronment of favortism then this is the place...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Shield Of California full-time

    Pros

    The pay is decent but could be better considering you have to resolve the issue on the first call. You basically are a slave to the member

    Cons

    Typical Corporate America, it is still who you know rather than what you know when it comes to advancement.

    Advice to Management

    They know who they want in their positions so really no need to bother because if you are not in their "click" you can forget it



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