Blue Shield Of California Employee Reviews about "upper management"

Updated Sep 1, 2020

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4.3
85%
Recommend to a Friend
96%
Approve of CEO
Blue Shield Of California President & CEO Paul Markovich
Paul Markovich
640 Ratings
Pros
  • "Very flexible with employee's work life balance which makes the employees go beyond their job duties in times of emergencies(in 143 reviews)

  • "customer phone support work from home(in 59 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "upper management"

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  1. "Good place to work, and it's only getting better!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Systems Analysis in El Dorado Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Shield Of California full-time for more than 3 years

    Pros

    Benefits are great for me! There is a substantial discount on my health plan, as well as awesome benefits such as free undergrad and graduate degree programs from Ashford University, a paid sabbatical every 5 years and more! Management puts a lot of effort to make it a "great place to work" and I have been very happy for the last 4 years with their efforts!

    Cons

    Like any place, there are pockets/silos with some teams and departments. Upper management has been working to re-organize and that seems to have helped. There also are some pockets of politics, but again that is with any where you go. Overall, the good outweighs the bad. I feel my direct manager is genuinely interested in my growth and really fights for his team, and that is worth its weight in gold for me.

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    Blue Shield Of California Response

    July 9, 2020Employer Brand Team

    Thank you for leaving your review. We're glad to hear you're enjoying it at Blue Shield of California and have a superb manager who is encouraging growth & development within your team!

  2. Helpful (1)

    "Lack of upward mobility for minorities"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Monterey Park, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Shield Of California full-time for more than a year

    Pros

    Flexible work hours and location

    Cons

    No opportunity for growth, promotion, or development for minority employees. Leadership and upper management lack diversity

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    Blue Shield Of California Response

    September 8, 2020Employer Brand Team

    Thank you for leaving your review. Blue Shield of California is committed to help others grow personally, professionally and financially. We highly encourage employees to take on new learning & development opportunities. Please reference our shield central "learning and development" page. We encourage you to speak to your manager and Talent Acquisition team for new opportunities.


  3. COVID-19
    Helpful (1)

    "BSC continues to send work/jobs to India and other off shore vendors"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Processor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Shield Of California full-time for more than 10 years

    Pros

    We get to help Californians receive healthcare.

    Cons

    BSC is not kind to many of its employees. Upper management states they want to be recognized as a Great Place to Work yet they continue to send work off-shore during the COVID crisis. I'll never forget how we were micromanaged and distrusted with our time when we started working from home due to the shelter in policy. The additional anxiety this created during this time of crisis was unjustified. We have been dedicated employees for years, yet treated like excess collateral.

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    Blue Shield Of California Response

    April 25, 2020Employer Brand Team

    Thank you for leaving your review. Your comments are shocking and do not represent the experience that the vast majority of our employees have. We take your comments very seriously, especially in the middle of this pandemic - please contact us immediately to discuss your concerns. Thank you, Margaret.Murn@blueshieldca.com

  4. Helpful (6)

    "Not the best and not the worst"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Shield Of California full-time for more than 8 years

    Pros

    Opportunities for advancement, decent benefits and great people to work with

    Cons

    There have been layoffs every year for the past 6 years usually between Jan - Mar. During Jan to Mar, everyone is on edge wondering if we'll be the ones to get the ax this time around. There have been several instances where entire teams have been let go only to find out they were needed and having to reallocate employees to take over the work. BSC also decided a couple years ago to do away with our pension plan. They did increase the 401k contributions, but this doesn't make up for the pension a lot of us were counting on for retirement. The pay is decent, but competitors pay much more for the amount of work that is expected of us. Some of us do the job of 4-5 people, but we are not compensated for taking on additional duties. Favoritism is also a huge problem starting from the upper management level such as Director. They will try to say that they do not play favorites, but it's pretty apparent.

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  5. "Not bad overall"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cost of Healthcare Analyst in Woodland Hills, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Shield Of California full-time for more than 3 years

    Pros

    Generous PTOs. Flexible hours, flexible work from home policy. There are some good structures there for new employees, and different employee networks you can join.

    Cons

    There's decent amount of bureaucracy. Some decisions made by upper management are just not innovative. For folks doing analytics work, data integrity and data availability seems like a unresolvable issue.

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  6. "A company devoted to generating change not only within health care, but within the happiness of its employees"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Shield Of California

    Pros

    Work life balance, pay, coworkers

    Cons

    Coworkers, less engagement with upper management

  7. Helpful (4)

    "Could be great"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Billing Specialist in El Dorado Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Blue Shield Of California full-time for more than 10 years

    Pros

    Decent pay. Decent benefits. Team building.

    Cons

    Tons of upper management turnover. The directors and managers who have stayed lead by fear. No job security. Any time you ask a question about direction of company you get targeted. Not a healthy environment. The janitorial services are abhorrent, the bathrooms and break rooms are disgusting and often not even stocked with the bare minimum (t.p). Desks, monitors, chairs are all outdated and broken.

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    Blue Shield Of California Response

    September 18, 2019Talent Acquisition Analyst Intern

    Thanks for taking the time to leave a review. We are always open to employee feedback and work hard to address concerns. It sounds like you have some examples of 'cons' that didn't go as hoped, along with some management and outsourcing issues. Please feel free to reach out so we can learn from your feedback - Marie.Romero@blueshieldca.com

  8. Helpful (1)

    "Family friendly, bureaucratic but getting better"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Shield Of California full-time for more than 8 years

    Pros

    Flexible work schedule including opportunity to work from home, good managers, great people/teams, inclusive of different cultures including LGBTQX, focus on helping women lead, nonprofit helps focus on customer needs. People truly want to do the right thing by members.

    Cons

    Can be hard to get things done. Bureaucracy, particularly in IT and purchasing makes me want to tear my hair out. Upper management not connected with workers very well. Mistakes not tolerated well. HR consulting difficult to obtain.

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    Blue Shield Of California Response

    August 29, 2019TA Director

    Thanks for taking the time to leave a review. We are always open to employee feedback and work hard to address concerns. It sounds like you have some examples of 'cons' that didn't go as hoped. If you are comfortable, I would welcome a conversation with you. Please feel free to reach out so we can learn from your feedback. You can contact me at marie.romero@blueshieldca.com

  9. Helpful (2)

    "Fix Operational Issues"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Manager in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Shield Of California full-time for more than 5 years

    Pros

    80 years flexible hours vacation time

    Cons

    Upper Management changes every two years Need to live the mission not just talk about it

  10. Helpful (6)

    "Recruiter -employee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Recruiter in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Shield Of California full-time for more than 3 years

    Pros

    Great company, flexibility, good pay and benefits. Great people. Great group of people to with with. Company had a great mission. Great career opportunities available. .

    Cons

    Bad hiring in TA department at upper management level seems to be an issue. One of the TA leaders in Talent department has trouble building relations, and managing personal and highlighted his favorites. One of his favorites was inappropriate relation. He dismissed serval good staff members to keep a member he admired who had trouble with the role.

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