Bluestem Brands Reviews | Glassdoor

Bluestem Brands Reviews

Updated August 16, 2018
197 reviews

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2.8
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Steve Nave
115 Ratings

197 Employee Reviews

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Pros
Cons
  • "No work/life balance, on-call 24/7/365" (in 6 reviews)

  • "Senior management bad mouths other management not located here" (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company and great people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bluestem Brands full-time

    Pros

    Smart, collaborative colleagues that were excited to work at Bluestem.

    Cons

    Nothing negative to say about his company


  2. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bluestem Brands full-time (More than 3 years)

    Pros

    I enjoy the people I work with. Our leaders make work fun. I feel like I'm a part of a team that really cares about our customers. I am listened to and respected by my boss. She really cares about me and our team.

    Cons

    Many customers complain about things shipping and handling price, and how long it takes to get their order and I'm not sure what is being done because we have been hearing that for years.

    Advice to Management

    Listen to customer calls. I bet many of our leaders have never been to a call center. If we put the customer first, shouldn't the leaders of our business hear what the customer is saying first hand? At least from time to time? Our last CEO would come to the call centers and listen to us and customers.

  3. Helpful (8)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bluestem Brands full-time (More than 3 years)

    Pros

    Good stepping stone if you need a year or two of experience. Very few stay with the company long term because they can't make a decision.

    Cons

    If you are over the age of 50 you can expect no promotions and to be on the next layoff list.

    Advice to Management

    Pay attention to your more experienced employees they are adding more value by working smarter than most of your under 40 employees.


  4. Helpful (3)

    "Terrible management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bluestem Brands full-time

    Pros

    Overtime during peak seasons is a plus

    Cons

    Poor work ethics in all employees


  5. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bluestem Brands full-time (More than a year)

    Pros

    work from home, competitive salary, weekends off, pto/vacation

    Cons

    don’t agree w point system, hard to move up, hard to change schedule


  6. Helpful (7)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bluestem Brands full-time

    Pros

    Flexible schedule and ability to work remote

    Cons

    Employees in the same position in the same building are not paid comparatively
    Directors and above are only concerned about themselves
    Feedback is unwelcome
    Executive leaders are not visible and engaged
    Difficult to move into other roles
    Leaders are not addressing the concerns of employees


  7. Helpful (1)

    "Decent Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bluestem Brands full-time (Less than a year)

    Pros

    Good hours and flexible schedule

    Cons

    Coachign and attendance process needs work

  8. Helpful (7)

    "Unstable business & disjointed leadership team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bluestem Brands full-time

    Pros

    - A lot of good people that are trying to find creative solutions to problems
    - Work/life balance - half day Fridays in the summer (at least for now)

    Cons

    - Significantly struggling with aspects of business model (subprime credit)
    - Executive Team that lacks appropriate experience and does not share a unified vision
    - High performing talent is leaving and employees who do "just enough" remain

    Advice to Management

    Two areas I would recommend focusing on are:
    - Consistent communication, use the word "transparent" less - unless that's what you're actually striving to do (which does not seem to be the case)
    - Performance management, reward strong performers, coach moderate performers in how they can become stronger and get rid of the weak performers (and do it in weeks not years)


  9. Helpful (8)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Middleton, MA
    Current Employee - Anonymous Employee in Middleton, MA
    Neutral Outlook

    I have been working at Bluestem Brands full-time

    Pros

    Great people, OK benefits, competitive pay, 401K Match

    Cons

    overworked, unappreciated, HR is useless.
    Senior management makes some decisions without concern of how much additional work is involved for those BELOW them. The workforce is very lean, everyone is handling more than is possible to be effective and proud of their work, no recognition for going above and beyond or a job well done and this leads to a very unhappy work force. Good people are leaving in droves since there is no improvement in sight.

    Advice to Management

    Listen to your workforce - if they're telling you something is broken, stop agreeing but doing nothing. You have employees who are capable of doing their jobs well, have great ideas to improve business, who truly want to work here, but have no input whatsoever.


  10. "packing"

    StarStarStarStarStar
    Former Employee - Packing in Saint Cloud, MN
    Former Employee - Packing in Saint Cloud, MN

    I worked at Bluestem Brands part-time (More than 3 years)

    Pros

    able to flie and create customer folders

    Cons

    pulled/pick items from designated shelving for customer orders

    Advice to Management

    word access excel and powerpoint


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