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Bon-Ton Stores Reviews

Updated February 20, 2018
629 reviews

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2.7
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Bon-Ton Stores President & CEO Kathy Bufano
Kathy Bufano
110 Ratings

629 Employee Reviews

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Pros
  • Outside of the people we have a phenomenal employee discount (in 69 reviews)

  • Photo studio only) There are lots of great people to work with in a fun atmosphere (in 27 reviews)

Cons
  • Disorganized management, poor work-life balance (in 17 reviews)

  • New ideas were not appreciated or heeded by upper management (at least in marketing) (in 30 reviews)

More Pros and Cons

  1. "I loved working at bergners!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place to work! Flexible.

    Cons

    Had to open 1 credit every 20 hours you worked


  2. "The future of this company is scary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bon-Ton Stores full-time (More than a year)

    Pros

    The office environment is dead but the people who work in the office are all really nice and easy to talk to, the pay is pretty good, and sample sales are fun to do some cheap shopping. Early out Friday's during the summer and once a month year round and the associate discounts are nice perks.

    Cons

    The retail industry is sinking as a whole, and Bon Ton is sinking with the industry mainly because they're behind the times in technology and processes. It's the "We've always done it this way" mentality and not being willing to make changes.

  3. "Ups and Downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Manager in Milwaukee, WI
    Current Employee - Facilities Manager in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bon-Ton Stores full-time (More than 10 years)

    Pros

    Lots of good people with years of experience to draw from.

    Cons

    Company hasn't had a clear direction for years and consistently struggles to stay relevant.

    Advice to Management

    Need to stop trying to recapture the past.


  4. "Great discount. Flexible hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Fragrance Consultant in Madison, WI
    Current Employee - Fragrance Consultant in Madison, WI
    Recommends

    I have been working at Bon-Ton Stores part-time (Less than a year)

    Pros

    Great discount starts at 20%. Work with lots of wonderful people. Meet very diverse population of shoppers, helping me to broaden my education of different cultures.

    Cons

    Teamwork is sometimes hampered by sales commissions.

    Advice to Management

    Get rid of commissions and raise hourly rate. Associates will be more willing to work as team when they don't feel there will be a negative impact to their pay.


  5. "Receiver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiving Associate in Mattoon, IL
    Former Employee - Receiving Associate in Mattoon, IL

    I worked at Bon-Ton Stores part-time (More than 3 years)

    Pros

    Early hours, part time work. Easy going

    Cons

    Not enough hours, management, outdoor conditions in winter time,


  6. "It was fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bon-Ton Stores full-time

    Pros

    Nice atmosphere, Good pay, Good benefits

    Cons

    I don't have any downsides to working at bon ton.


  7. "Corporate Location Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bon-Ton Stores full-time

    Pros

    Great place to start career experience, friendly environment

    Cons

    Disorganized management, poor work-life balance

    Advice to Management

    Listen to your teams and people who work for you.

  8. "Assistant Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Planner in Milwaukee, WI
    Current Employee - Assistant Planner in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bon-Ton Stores full-time (More than a year)

    Pros

    work load is manageable for majority of offices

    Cons

    not connect with other member of the office, under paid


  9. "Merchandise Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Assistant in Milwaukee, WI
    Current Employee - Merchandise Assistant in Milwaukee, WI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Bon-Ton Stores full-time (Less than a year)

    Pros

    good benefits/perks (like sample sales)

    Cons

    management seems to want people to spend a significant amount of time in an entry level position before moving up-- regardless of qualifications and ability. The option to apply and move on is not presented at all, and unofficially takes years.

    Advice to Management

    recognize good employees and hard work and allow those people to feel encouraged to continue upward with the company


  10. Helpful (2)

    "Bad upper management and an uncertain future for the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in West Jefferson, OH
    Current Employee - Warehouse Associate in West Jefferson, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bon-Ton Stores full-time (More than a year)

    Pros

    I work at the single e-commerce warehouse in the entire company. 3 different shifts mean hours are flexible. Lower management are good people who know what they are doing, have reasonable expectations and can handle things if issues arise. Environment is pretty relaxed, you can wear street clothes with a few exceptions for conveyor safety as long as it's not outright offensive or too revealing. Any job there is fairly easy as long as you stay on task. Not too hard to meet productivity requirements. Decent exercise as you will probably be walking and/or lifting most of the time.

    In summary:
    - low difficulty
    - relaxed environment
    - flexible hours
    - nice exercise but not overly strenuous
    - good immediate supervisors

    Cons

    Unfortunately even though this warehouse is doing ok the rest of the company is doing poorly. As of late 2017 the company is starting to fail meeting it's financial obligations to it's creditors. Leading up to this they only built this warehouse 2 years ago, which should give some indication of the leadership's ability to change the business model in response to reality, or lack thereof. The impact of this can be felt in this job. The worst part is compensation is not on par with wages offered for identical jobs in the area, even their next door neighbor (Target warehouse). Raises are small and stretched over long periods, and sometimes you simply won't get one even though you perform as expected. If the location were not so close to me I would have worked elsewhere for that reason alone. The health benefits are likewise subpar. Like any retail business things get really inflexible during the holidays. This year we wound up working 10 hours a day without a day off for nearly a month. The checks are nice but it is not a pleasant experience. Likewise, when the holidays are over everything slows down and especially so given the condition of the company. In Jan of 2018 we are having hours cut and voluntary time off already.

    In summary:
    -company on verge of bankruptcy
    -pays less than similar jobs
    -mediocre at best benefits
    -little prospect of raises or promotions in the foreseeable future
    -workload unsteady outside of holiday season
    -most of company is sunk into an unsustainable business model

    Advice to Management

    Not much you can do now outside of damage control and try to minimize the negative impact on the employees who work for you. You owe it to them.

    If you miraculously survive this quarter you need to liquidate your physical stores down to a sustainable level and fully commit to ecommerce, like you should have in 2008. Use the proceeds to pay off your existing debt before taking anymore on. And hold on tight.


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