Bonefish Grill Reviews | Glassdoor

Bonefish Grill Reviews

Updated September 22, 2017
527 reviews

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527 Employee Reviews

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Pros
  • Good money for the work you're doing (in 30 reviews)

  • Very good food and clean environment (in 25 reviews)

Cons
  • Being on your feet for long hours (in 16 reviews)

  • Side work isn't much of a priority so shifts rarely run smooth (in 13 reviews)

More Pros and Cons

  1. "Great Culture, Team-Oriented, Great Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender in Newport News, VA
    Former Employee - Server/Bartender in Newport News, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bonefish Grill full-time (More than a year)

    Pros

    Store is very team-oriented, they want staff to succeed, managers are very clear on expectations, managers are responsive and friendly

    Cons

    I really have no cons, but if I had to name something they could improve on it would probably be favortism shown to senior staff. I really do get why they do it, the senior staff members have been loyal and reliable


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bonefish Grill full-time

    Pros

    Good salary and benefits, good people to work wirh

    Cons

    Corporate stress and amount of hours

  3. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Server in Bothell, WA
    Former Employee - Server in Bothell, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bonefish Grill full-time (More than a year)

    Pros

    Fun, easy money perfect for someone in college!

    Cons

    Negative work environment if my fellow servers weren't complaining about tips they were complaining about the managers.

    Advice to Management

    Most restaurants need to create a better culture positive front and back of the house.


  4. "Seniority means a lot; tipping out hosts is a rip off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Dublin, OH
    Current Employee - Server in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bonefish Grill part-time (More than a year)

    Pros

    Current management takes care of their senior employees to a degree. You will get better shifts, better sections as a server and more flexibility. The longer you've been there, the more money you'll make per shift to an extent. Great money for the few hours you put in. Perfect for students or a second job.

    Cons

    As a newer employee, you have to pay your dues to get into a position to make good money. Money is inconsistent as you're relying on tips. Requires severs to pay out the host stand regardless of whether or not they've contributed. The excuse is "they don't make any money". Well, if you'd pay your host stand properly, you wouldn't have to steal from your servers to pay them. GM is kind of a loose cannon during the rush. Little to no room for growth.

    Advice to Management

    To corporate: pay your hosts a decent hourly amount. Forcing servers to tip them out is your way to get out of being cheap.
    To management: GM needs to find a better way to deal with staff and control himself in the kitchen. He finds something to be crazy about for a week and then moves on whether or not it is fixed. Cares about personal accolades more than the quality of his restaurant and the tools his staff has to work with. He has no clue what it is like to be a server/bartender and so makes decisions that negatively affect his staff based on out-of-context information.


  5. "Serving at Bonefish"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bonefish Grill part-time

    Pros

    Trusted company with great meal benefits and name recognition.

    Cons

    Regulars are a must for one to make money.


  6. "Guest Service Assosicate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Evansville, IN
    Former Employee - Guest Service Representative in Evansville, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bonefish Grill part-time (More than 3 years)

    Pros

    Team working atmosphere with a lot of communication. Fassed paced. Always something beneficial to do rather than take advantage of slow time. Easy enviroment to stay positive.

    Cons

    Spliting tipshare with others who do not work as hard or do not care about the job in general. Low initiative and carelessness by some employees can make a day even harder.

    Advice to Management

    Trust your emplooyes more. Notice when one person is consistently working hard and notice when you hire someone incompetent to do the job that it brings down the overall morale.


  7. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Ashburn, VA
    Current Employee - Server in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bonefish Grill part-time (More than a year)

    Pros

    You work short shifts 5 hours a day.

    Cons

    You work hard for very little money.

    Advice to Management

    treat people better

  8. "Management and Managing Partners need more Monitoring and Regulating due to lack of Human Resourse Presence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bonefish Grill full-time (More than 3 years)

    Pros

    you can make ok money with a little bit of tables do to check average but its not at all what it should be based on the quality of food and atmoshpere we provide for our guess. If you are a stand out employee and i mean really stand out by almost multitasking yourself to death, I do see that there is room for growth and promotions but that is easily over shadowed by the very bias way they choose who gets that promotion. Favoritism sounds childish in the work place but the restaurant business is a very social atmosphere and favoritism is very real in bonefish grill atmophere. You could easily be the employee that has worked your butt off for there company for years and a newer more outgoing employee with less experience but have a better social relationship with management and be completely over looked do to the smoke an mirrors. Bonefish culture isn't one where the hardest working and most responsible employee gets the promotion or accolades but who looks better for the part and has a better relationship with the current management team and managing partner. Sorry but the pros are few and far between with this place and i have worked over in over ten different restaurants.

    Cons

    Managing Partners as well as management definitely needs work all around. Like how to deal with certain situations Properly and Professionally and not like we are at a back yard family function where profanity, thrown objects, name calling, belittling, degrading and talking down to staff in front of other staff member as if to humiliate and show who's boss. Our work environment shouldn't be like an episode of HELLS KITCHEN without the cameras. I have watched a lot of inappropriate actions committed by those who are supposed to be the leaders that we follow and when no one is monitoring your leaders behaviors and mistakes it makes for a dictatorship like atmosphere and really no one to reel the negative behaviors in and say that's not ok to say, or do. Managing partners need to be held accountable for there mistakes just like everyone else. As well as the inappropriate behavior that can easily end up in you working in really negative work enviroment or fired based off of very little reasoning. An irritant to the manager can easily leave you without a job. Doesn't matter if you have a family and bills to pay but what does matter is the state of emotions your Managing partner is in for the day. When the big boss comes, the environment is easily manipulated by Managing staff basically doing the opposite of what they do on a daily basis with everyone filled with fake smiles and everything is so great, but yet so far from the truth. The lack of human resource's excessabilty definately effects the way a lot of situations would be carried out and never holding managing partners accountable for inappropriate actions and that trickles down to lower level management and Keys on duty, who on any given day based on the mood of a managing partner can make irresponsible decision based conrotary, favoritism and effect how much money a server makes by choosing better sections for employees they like or dislike. Lower level employees shouldn't be making or handling managing duties without the training or experience. They shouldn't have the ability to effect someones money or sections chosen. As an employee who has experienced, and watched this type of behavior you feel like there is no one to go to so employees just quit right away no one caring why or the reasoning behind it. Do to sometimes having young staff they don't always know what behavior is exceptable by there managers and end up on the wrong side of fence quickly if they don't adjust to way there managing partners runs there business. Same thing goes for firing. If you irritate your manger in way that they feel effects how they work they can just make up an excuse and get rid of you and tell you to leave. Who cares that the managing partner cussed out three employees and made one of them cry and thats why they took long to great a table because they are somewhere distraught about there mistreatment and that could be the reason for being fired , you let your table sit longer than you should have now you can finish your shift and get out. You can be called idiot to your face and when you speak up and say its not ok to speak to me like that, your now disruptive and you can go to.
     This is not exceptable in any work environment and i have have seen this at multiple locations with Bonefish Grill and it needs to be addressed. There are many cases like this and those emplyoees just walk out the door no one ever addressing the negative content that just happened and it can happen over and over who you gonna tell. Your leaders can sometimes be your biggest downfall and Bonefish grill does a horrible job at correcting this behavior with Managing partners as well as mangers who aren't held accountable for the negative moral and unprofessional handling of staff members do to division of staff. FOH employee's work very hard servers work long hours on there feet and do every type of multitasking imaginable side work continues to get longer and longer almost an hour and a half your working cleaning no tables, silverware, glasses, all while making no money, but yet every meeting is about what the FOH staff can be doing to make things better. Mistakes made by kitchen, server, or just guest changing there mind shouldn't come out of the server pocket period that is just ridiculous but so is the a lot the Managing Partners Behavior. Stop allowing your Managing partners to run there store like a dictatorship work environment that says "My way or the highway" that is never a pleasant work environment. We all comprehend very well that the true backbone of a great restaurant is great service, great food and a great kitchen staff. Corporate needs to stop having so many conference meeting and really step foot into these establishments that help generate them that beautiful lifestyle they live everyday. Hard working employee are being effected by bad management everyday. Servers get paid 2.32hr and split so much of there own hard earned tips to tipshare. Why do our host and bartender not get paid hourly so that more of the money earned by the server goes to the server? Come down and talk to your staff find out how the employees feel and if they are treated right, granted the smoke in mirrors will come into play but when you genuinely look an employee in the face and ask them legitimate questions you may be surprised at the answer you get back. The big bosses come in and barely speak to the staff its a conversation with Managing staff only and its the only feedback givin, how do you truly know what going on a daily basis. Managements teams make mistakes daily that effect the business in ways unimaginable and that is why i gave this review two stars. Mistakes made by kitchen, server, or just guest changing there mind shouldn't come out of the server pocket period that is just ridiculous but so is the a lot the Managing Partners Behavior.

    Advice to Management

    Remember that you are what is considered a leader. If your displaying negative behaviors and feedback consistantly to your staff and disrespecting them you will never get a team that works cohesively together. Just because you dress well and look the part doesn't mean your carrying out true qualities in a leader, it means on paper your qualified to do the part but your actually not displaying or following those principle you guys make us memorize and it would be of great value for you to display those qualties first and foremost yourself. Stop allowing the day to day work nuisance jade your prospective on your staff. We all want the basics when we go to work and that is to make money to take care of ourselves and family. Not social games of what host likes what server or what manger socializes best with certain servers effecting better sections for only certain staff. If you treat people like your above them you may not see the mistreatment or don't care enough because it doesn't effect you on a daily basis. Positive affirmation and positive treatment gets you a long way and basic respect for one another. Acting above the rest while mistreating staff is not commendable in any position. Check yourself before address your staff in a unprofessional way and think how you would react if your boss talked down to you. Just because you are a manager it never gives you the right to yell, curse,throw, dis respect, touch, or any of the above that in any work environments is unexceptable. Change and results starts with your LEADERSHIP qualities doing things to negatively impact your server host, bar, kitchen, moral you are the main culprit to the dis-function of how the shifts are ran. Carry out situations in a professional way the way you would want to be handled by your superior, and if your treated unprofessional by your superior than i see why the bonefish culture is so tainted with unprofessionlism. you want to hold everyone's mistakes against them remember that you as well are making mistakes everyday and unfortunately your mistakes don't get dealt with in the manner in which they should. Respect goes a long way.


  9. "Great Place of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bonefish Grill full-time

    Pros

    Always helpful team, from host to managers always there to help regardless of the situation, room for expansion

    Cons

    takes advantage of open schedule
    makes changes to schedule without any notice


  10. "A lot of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Recommends
    Positive Outlook

    I have been working at Bonefish Grill part-time (More than 3 years)

    Pros

    depending on how much dedication you show your growth can be limitless.

    Cons

    you start from the bottom and the money is not always that great


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