BookRenter Reviews in San Mateo, CA | Glassdoor

BookRenter San Mateo Reviews

6 reviews

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San Mateo, CA

3.4
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Sara Leoni
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6 Employee Reviews

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  1. "BookRenter is an exciting and challenging start-up environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Partnerships in San Mateo, CA
    Current Employee - Strategic Partnerships in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookRenter full-time (Less than a year)

    Pros

    lots of learning and the ability to impact the future of the company

    Cons

    high pressure and very high expectations from all levels


  2. Helpful (1)

    "Operations/Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at BookRenter full-time (More than a year)

    Pros

    Passionate people, driven and really unified around the mission to make higher education more affordable for all. Great feeling about working for a company that's making a difference. Also a very high focus on customer satisfaction and going the extra mile on service. Used book inventory pricing, buy back etc really stacked against the student and Bookrenter turns that tide around saving students thousands of dollars over 4 years.

    Cons

    Business model is tough, growth threatened by Amazon rentals and this is a nearly impossible inventory management problem. Pricing is dynamic which seemed cool at first but can't get a handle on being competitive or not, some customers complain of prices changing every day.

    Advice to Management

    To be frank former CEO was a negative influence, particularly at Director level and below. People go out of their way to avoid him and he has a very negative motivational method which just doesn't work for most people. There's a fair dose of public humiliation but lack of communication in advance to avoid surprises or given better direction in the first place to avoid that kind of situation.

  3. "Great company and business model, but engg is rather weak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at BookRenter full-time (More than 3 years)

    Pros

    Some real smart people in exec team. Good solid business model. Rent textbooks, optimize rental prices, manage inventory tightly, look at the numbers.

    Cons

    Engineering plays too many political games. Hoarding information and giving people run-arounds is completely orthogonal to a fast-paced startup.

    Advice to Management

    Read Brooks' Mythical Man Month and dont hire indiscriminately


  4. "Call center turned sweatshop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Mateo, CA
    Former Employee - Customer Service Representative in San Mateo, CA
    Doesn't Recommend

    I worked at BookRenter full-time (More than a year)

    Pros

    The only pro's I can provide is the free snacks they give everyday.

    Cons

    The call center environment has gone downhill. A lot of employees have left because of management. It use to be a diverse environment, however once management changed they only started hiring asians. As with all call center there is a high turn over rate, and they give the temp agencies a hard time about the temps they send over. It is basically like a sweat shop you have to produce and produce for very little money, and during peak seasons you get no time off.

    Advice to Management

    I would suggest that the management contribute more time to train their employees. Also, learn to care about the quality of the work instead of the quanity of tickets done.


  5. "Fantastic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends

    Pros

    Excellent working environment and fantastic management team. If you are looking for a startup with vibrant energy among team members then BookRenter is the place to work.

    Cons

    Like most typical startup, you'll find issues within the organization where they can improve. Maybe better process and execution and more cross check balance within different organizations

    Advice to Management

    Continue to work hard and more praises to hard working team members


  6. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends

    Pros

    BookRenter is a good place if you like a fast paced work environment and can play well with others. The management team runs the company well. People respect each other, and the teamwork is pretty good. Generally good vibe, and a very strong mission.

    Cons

    All the same cons there are normally associated with a growth stage company - work life balance is tricky and you always feel behind.

    Advice to Management

    Keep it up. Keep supporting and promoting good people. As the company grows, keep the cuture fresh. BookRenter isn't too terribly political as a management culture - work hard to keep it that way.


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