Bookatable Reviews | Glassdoor

Bookatable Reviews

Updated July 18, 2017
11 reviews

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3.0
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Joe Steele
6 Ratings

11 Employee Reviews

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  1. "Great company and good vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bookatable full-time (More than 3 years)

    Pros

    The people I worked with were really nice. Fairly flexible work hours, central London location.

    Cons

    Some middle managers lacked passion and didn't really understand the needs of the customers.

    Advice to Management

    Keep nurturing a fun culture, more team activities and drink nights will grow the morale and reduce employee churn.


  2. "Summary"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bookatable full-time

    Pros

    Great location, fast moving industry

    Cons

    Too corporate after being bought by Michelin

  3. "Mixed bag. Some good, some bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bookatable full-time

    Pros

    Lots of very good employees across offices, stable funding situation due to new ownership, some good opportunities for motivated employees- in some roles.

    Cons

    Awful offices and very little investment in staff "perks". Lots of talk about caring for employees but when it comes to putting hands in pockets it stops there.

    Advice to Management

    Invest in staff- stop talking and start acting before you loose more staff.


  4. "Fantastic company, poorly managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager - Client Facing in London, England (UK)
    Current Employee - Manager - Client Facing in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bookatable full-time (More than a year)

    Pros

    Great company that is being driven by the wrong people (person). Bookatable is a great product that consumers use and enjoy.

    Cons

    Slowest software release cycle that I've ever worked with. Wrong people in senior positions, and good people constantly leave as they are frustrated by the way Bookatable is run.


  5. Helpful (2)

    "Last day in their sevenoaks support office was yesterday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Support Executive in Sevenoaks, England (UK)
    Current Employee - Client Support Executive in Sevenoaks, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bookatable full-time (Less than a year)

    Pros

    Got a good welcome by HR with an invitation to pizza express free of charge. Induction was well presented and social drink every Friday. You can bring your pet too This is in their Waterloo office. Not the same in their sevenoaks branch. Customer Service Director seemed very pleasant

    Cons

    Had no proper training as the person showing processes and procedures had no time to cover all the material. To busy taking calls and carrying her daily overload pile of work.
    Team members assigned to support and train me had no regards to my need for help. Often been spoken down at or simply ignored. Being told everyone learned on the job and I should know that. Critidized the calls I made or the clients.

    Another colleague had the whole email of managers copied for an issue that could easily be resolve if the right processes where explained.
    Felt undermined by same team members over and over. It took 1h30 to get to their office in sevenoaks which is cramped, bad air circulation and a size of a large living room. Nobody talks to one another and Skype is the only way to communicate. Very depressing!!
    Don't work there!!

    Advice to Management

    The style of dismissal in lieu of notice payment isn't the way forward to the growth of the company. This is a procedure they use to silence you with "bad performance" on your letter. Instead of crushing new comers when raising grievance or concerns about their pers, they should investigate and support them.
    It's a close shop


  6. "Great company going places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good team, opportunity to grow in the company, good spirit

    Cons

    Lots of meetings, work hard and can be long hours


  7. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing people and culture, lots of opportunities, teamwork, competitive salaries, open to flexible working options, good career progression, looking after current employees

    Cons

    Too many meetings, some old technology (but this is being improved)

    Advice to Management

    Improve direct communication rather than using email, messaging and formal meetings

  8. Helpful (4)

    "A company aiming for growth above everything else. Think twice before accepting the role."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in London, England (UK)
    Former Employee - Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bookatable full-time (Less than a year)

    Pros

    People - The people there are good. You can expect Nerf bullets to be flying around from the IT guys - though this has reduced a lot since my time there.

    Cons

    High high turnover of staff - each month an average of 7-8 people leave.
    Sick days - unless you are dying, you crawl into work.
    Office Politics - There are people in certain positions who seem to have more power then they should. be weary.
    Monitoring - they monitor your every move, if you are away from your desk, you can bet someone has spoken to your line manager regarding your "long" toilet breaks.
    Studies - They offer study packages after a year of service but was told you will not get a raise even after completing.
    Salary - My salary wasn't the worse in the market but my colleague has not had a pay rise in the last 4 years.
    Annual bonus - forget it, they don't give annual bonuses unless of course you are of an Executive Officer.

    Advice to Management

    Listen not only to your management but to the staff who does the donkey work - recognise your companies high staff turnover and actively seek a solution to keep hold of good staff.


  9. "Good product but very disappointing company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in London, England (UK)
    Current Employee - Tech in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bookatable full-time (More than a year)

    Pros

    some of the best people i have ever worked with, good location, lots to learn, great teamwork, fuss ball table

    Cons

    high pressure start up culture, very high staff turnover, out of date systems, very average offices, no internal communication

    Advice to Management

    need to start investing money in people


  10. Helpful (3)

    "Forward thinking team, international perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends

    Pros

    Great people from all sorts of backgrounds - very multicultural. Lots of creative and inspiring thinkers with a belief and passion in what the company is trying to achieve.

    Cons

    Career development happens but it's not structured, so you have to make your own luck.


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