Booking.com Accommodation Service Executive Reviews | Glassdoor

Booking.com Accommodation Service Executive Reviews

Updated Dec 29, 2019

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2.9
58%
Recommend to a Friend
Booking.com President and CEO Glenn Fogel
Glenn Fogel
0 Rating
  1. Helpful (1)

    "Accommodation Service executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accommodation Service Executive in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    you work with great people, you have good pay, and it's not to demanding.

    Cons

    the hours suck at the begging.

    Advice to Management

    Management is getting better!

    Booking.com2017-07-23
  2. "Traveling company but...be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accommodation Service Executive in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time for more than 3 years

    Pros

    PTO and benefits. Lot of vacation time and you can request a day before.

    Cons

    HR is not there to help you. Management is no where to be found. You work with a lot of cool people from different backgrounds and culture that make it nice but management is horrible. They think they can buy you with donuts and cupcakes. They want to make you fat.

    Advice to Management

    Please follow and respect Booking values in Amsterdam and pay attention to your talented staff. There is a los of good talent in there and they are leaving the company because they feel sick in the Orlando office.

    Booking.com2019-12-30
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  4. Helpful (4)

    "Okay experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accommodation Service Executive II in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Friendly staff , daily tasks are relatively simple, full time work with occasional overtime opportunities.

    Cons

    Company projects a lot of demands onto the employee and always asks for above average performance, while pay/ compensation remains at or below average.

    Advice to Management

    avoid micromanagement and be transparent!

    Booking.com2017-08-11
  5. Helpful (6)

    "Customer Service is not or everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accommodation Service Executive in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    – Great benefits – Free parking – Free bananas & avocados every day! – Great people and friendly atmosphere

    Cons

    –If you never worked in CS, you will HATE the micro management (your schedule is completely planned for you, some team leads don't even allow you to take your daily 10 minute personal time, which was constantly pointed out from HR as one of the great benefits) – 30 minute break is not enough. – Great opportunities, but they are all in Amsterdam.

    Booking.com2017-05-17
  6. Helpful (19)

    "The only benefit is the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Accommodation Service Executive in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com for less than a year

    Pros

    Bonuses were very helpful (usually between 8 - 16%) but you'll have to get on your team lead's nice side. The pay is good but in the location (Bellevue, WA), others offer much higher. Spirit days and Fab Fridays were fun but they never offered a variety of food and it can be boring, too. Nothing more special than other companies. Other offices, especially non-customer/accommodation service really like their jobs... they get more benefits and aren't treated like children who need to be constantly watched. The CEO and other executives higher up on the ladder are really nice! Amsterdam trip for almost 25% of the company based on tenure!

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    Cons

    You can't be yourself - be who your manager wants you to be. You have to really suck up to the higher ups or you won't go anywhere. They hire managers/team leads with no experience - assuming because they're very mold-able and don't have a preconceived idea of how to actually treat/manage others. They categorize the workers to focus on some and not the others - if you weren't "chosen" by the almighty ones, you'll probably stay in your position for a good while. Work hard constantly but still no reward (other than bonuses but my bonuses were rarely based on my performance.) They expect you to answer 8 calls in an hour with only 25 seconds between each. If you can do it but don't suck up or fall into their mold, you get a pat on the back or maybe some chocolate and a balloon... other than this "reward" your work goes unnoticed. I was a strong team player and had very good statistics but was constantly told that I wasn't meeting the standard of the TEAM rather than the standard of the goals set by corporate. Managers don't resolve issues, they sweep it under the rug (GO STRAIGHT TO HR WITH ISSUES). Sometimes, HR isnt' helpful though either - they will erase any proof you have of any claim (for example, the HR site may say they offer a benefit but if you ask, they'll take it down and act as if it never existed). Their Values are unclear and leaves management unsure of how to lead. The values don't seem to be important and is definitely doesn't align with the atmosphere of the work place. SOME TEAM LEADS YELL AT YOU IF YOU GET OUT OF YOUR SEAT. It seems they lack respect and an understanding that we are actual adults with actual working brains.

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    Advice to Management

    Appreciate your hard workers - appreciate how hard they work more than the results because they'll continue to work harder rather than working smarter (; Don't categorize us - treat us like humans! Help us, not just yourselves. Do everything better.

    Booking.com2017-05-03
  7. Helpful (4)

    "Lack of Opportunity to move Forward, stay still for a moment job but keep looking!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accommodation Service Executive in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Schedule, PTO, the trip to Amsterdam, the booking care project, and the gift

    Cons

    Favoritism, if you don't have professional aspirations, is the great place to be, lack of management pretty much the only way to move is if you know someone who is friend of someone. i'm just talking about the CS site but i can imagine that is probably like that at the HD offices as well. Team leads generally don't know anything. you can just count with your hands the ones that really care about you and your professional career. Operations Managers (uff thats another story) i do not know the criteria that they use to choose them but ... ( i better leave it to the imagination)

    Show More

    Advice to Management

    Please do not try to cover up everything with gift, be more genuine with your employees, give the opportunity of professional development of your subordinates, and please check your team leads, and check if they really have background before promoting or hiring from outside. is so sad that the turn over is so high just because lack of professionalism, favoritism, and lack of management.

    Booking.com2016-09-17
  8. Helpful (8)

    "Accommodation Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Accommodation Service Executive in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com

    Pros

    Bonuses every quarter on average $400 after taxes.

    Cons

    Terrible company. You are expected to take call after call and listen to complaints all day and have no tools to resolve the issues. It makes you feel terrible knowing that the caller needs help right away and you can't help them at all. You have your lunch and two breaks and if you need to use the restroom any other time too bad. Don't work here, the yearly trip to Amsterdam is not worth especially because you are there working. It's not a vacation as they make it sound.

    Show More

    Advice to Management

    Micromanagement does't work!

    Booking.com2016-08-04
  9. Helpful (1)

    "International Environment, but no much things you can learn."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accommodation Service Executive in Tokyo
    Doesn't Recommend
    Approves of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    You can write down on your resume that you actually used English in the real business (for Japanese people). You will learn how speedy the top internet company is.

    Cons

    The job is regarded just as a customer support in the next career.

    Booking.com2019-05-20
  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accommodation Service Executive in Cambridge, England

    I worked at Booking.com full-time for more than a year

    Pros

    - good working environment - canteen - nice and helpful colleagues

    Cons

    - open office (noisy)

    Booking.com2019-02-09
  11. Helpful (2)

    "Good benefits, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accommodation Service Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    Good benefits Nice and friendly environment Flexibility

    Cons

    Low pay (considering I used to work in London) Little to none development opportunities Huge amounts of calls to take (most of them complaints) Employees are often under pressure due to very high-demanding KPIs

    Advice to Management

    Try to make life at work a bit smoother for your employees (customer service dept).

    Booking.com2019-01-24
Found 33 reviews