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Booking.com Account Manager Reviews

Updated January 8, 2018
153 reviews

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Account Manager

3.5
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Booking.com President & CEO Gillian Tans
Gillian Tans
35 Ratings

Employee Reviews

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Pros
Cons
  • as you long as you go outside to smoke with the team leaders you have high chances to get a promotion (in 68 reviews)

  • We could look more into work life balance (in 28 reviews)

More Pros and Cons

  1. "Great company culture. Must work hard to play hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Great peers, work culture, and self-development opportunities but must be motivated to pave your own success. I always enjoyed that it was so easy and comfortable to communicate and share ideas with your senior and leadership managers. Many opportunities to grow in the company. You get the opportunity to meet so many people from all over the world that become friends. Overall a great company to work for.

    Cons

    Every workplace has their flaws, but no major cons to list. Just be ready for a sink or swim work environment


  2. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Washington, DC
    Current Employee - Account Manager in Washington, DC
    Recommends

    I have been working at Booking.com full-time (More than a year)

    Pros

    positive work-life balance and Top accommodation company worldwide.

    Cons

    Too many internal meetings that don't focus in business

  3. Helpful (5)

    "Forward thinking company, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Boston, MA
    Former Employee - Account Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com (More than 3 years)

    Pros

    A lot of travel, make friends from all over the world, the ability to work in a diverse atmosphere, you can work on developing your skillset, a lot of trainings

    Cons

    Bad managers: micro manage, bad communication, lie about communication to pin colleagues against each other, do not take responsibility for their actions. They are not inspiring and lack leadership skills. (this is not in every office, just be aware if you go in for an interview)

    Advice to Management

    Needs help with communication and leadership skills. No one trusts that they will make the right decision, which leads to a bad work environment.


  4. Helpful (11)

    "BookingSuite is a dying division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Seattle, WA
    Former Employee - Account Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    (Seattle BSuite) has a nice office, good snacks, free lunches on Mondays. Free trip to Amsterdam once a year

    Cons

    - no room for growth, all lateral moves (if you join BookingSuite don't count on actually growing and developing your career)
    - pretty low pay
    - diminishing benefits
    - leadership that's never there, and when they are have very little knowledge of the day to day of the employees
    - product that's not being updated to fit the needs of current employees
    - scale scale scale

    Advice to Management

    re-evaluate the pay for the current employees and ensure that they are being paid fairly compared to their colleagues. There's not much that can be done about advancement.


  5. Helpful (2)

    "Fast growing, exciting business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Washington, DC
    Current Employee - Account Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com (More than a year)

    Pros

    The company has offices all over the world, and the opportunity to build contacts with colleagues is fantastic. If possible you may have the opportunity to work in other offices around the world on an interim basis.

    Cons

    Scope for career development can be limited in the local offices, but the main hubs, particularly Amsterdam have huge opportunity.

    Advice to Management

    Keep the communication flowing down to grass level, and keep the team motivated. The expansion is rapid, and the company has to have the foresight to envisage the changes needed to succeed, and then be able to implement them quickly.


  6. Helpful (2)

    "Company"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Acquisition Account Manager
    Former Employee - Acquisition Account Manager

    I worked at Booking.com (More than a year)

    Pros

    good company to work for

    Cons

    I have nothing bad to say about them


  7. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Korea, VA
    Former Employee - Account Manager in Korea, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com (More than a year)

    Pros

    Awesome people. Great team spirit and ample opportunities to travel!

    Cons

    The company pays well but the amount of work justifies the payment.

  8. Helpful (22)

    "The pros do not out weigh the cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Alot of training in fun places. I was able to travel to several different major cities and meet great new people
    -Nice offices
    -opportunity to go to amsterdam 1-2 times a year depending on your level

    Cons

    unfortunately their are quite a few
    -The pay is incredible low compared to the industry and competitors.Most of the trainings I went to with other employees we continually talked about how we could be making substantially more at the major competitor
    -Mid level manager are absolutely terrible. I was overachieving all targets which is incredibly rare and was scolded multiple times about not making enough outbound phone calls.
    -All you can offer to your "partners" is more discounts or the option to pay more. With the current state of the hotel industry this is the last thing they want to do. The company/all OTA's are in a very turbulent time and I would not want to be around one in the next 5 years
    -Their really isn't much career growth here. They tell you everything is flat so their are no many steps to the top. Thats not what young professionals want to hear who want to climb the ladder. Company has a lot of side steps not steps up
    -Also travel benefit is terrible for a travel company. Half of the employees do not use it as they still have connections to old hotel chains and can get better rates.
    -Way to many accounts are given to certain account managers. The expectation is that you talk to all of your top accounts once a quarter. This is impossible when you have over 850. as many of these accounts have not been talked to and once you do they will always want contact.
    -Finally, they constantly ask for feedback but never want to hear it. We address many of these points in a engagement survey. When these point were brought up management turned it back around on us instead of communicating up the ladder of how it could be improved.

    Advice to Management

    Take a look at senior managers and decide it they are really want running your offices. Calm down on the DXI. A lot of your employees are working incredibly hard and do more than is measure by a call report. Also the idea that you can ignore emails and focus on other tasks is not professional or productive. The company needs to add more staff and pay them accordingly if they really want to be a best place to work.


  9. Helpful (12)

    "Not For 35 & Over Business Professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Stone Mountain, GA
    Former Employee - Account Manager in Stone Mountain, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com (More than 3 years)

    Pros

    Domestic & Global Travel, Annual Christmas Gifts. Candidates spend 1 to years max here for a resume builder then move on it will be better for you and for the company as usually around 3 years EMPLOYEE dissatisfaction kicks in at an alarming pace.

    Cons

    Unqualified Managers who lack business acumen & professionalism in dressing, A try to bully mgmt style ( So college grads consult your parents or mentors on HR rules for your state when accepting this role, No management support and aggressive quotas based on unrealistic job objectives ( NOT FOR SEASONED SALES PROFESSIONALS). If your are an inspiring Entrepreneur this opportunity will reinforce WHY YOU WILL GO INTO BUSINESS FOR YOURSELF. If you are a CORPORATE fanatic this opportunity will better hone down the culture and environment best suited for corporate upward mobility as this company does not believe in that. Applicants who are in their youth BE VERY discerning when working here. THEY do not pay for talents so offering your gifts and showcasing them here gets you more work with fake titles that DO NOT IN ANYWAY translate into an outside company. THERE is not an area manager who worked for this organization that is an AREA manager at another company or even a senior manager as they are only qualified for this role in this culture not in another company.

    Advice to Management

    Clean Sweep Entire MID MGRs. Entire Organization needs MGMT overhaul


  10. Helpful (24)

    "If you're young and not into money, it's fun for a while."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than 5 years)

    Pros

    I made some good friends, going to Amsterdam for training is fun (once or twice - then it's not fun, and certainly not worth sacrificing a lot of money - which you're likely giving up by working here).

    Traveling is cool, and if you have a desirable territory, it's really cool for a while. If you do not, it'll be a challenge but try to make the best of it.

    I do credit Booking.com with teaching me a lot - running successful meetings, selling, upselling, managing accounts - I achieved all of this and I appreciate that.

    Cons

    This is a mediocre place to work, and it'll never be more. However much they preach the importance of the EES (employee engagement survey), the company will not change in order to boost morale. The company gets very mediocre scores on the survey each year (employees on average rate it a 7/10 or so, but when it comes to compensation, the company gets murdered, as it should. Management will act surprised, and send out an email stating they're going to do market research to determine "the average" that someone with the title "account manager" makes, and then you may get a $200 per year raise (wow nice!) or you'll never hear about it again. Despite Darren Huston (now the former CEO) claiming we have millions of dollars in the bank, and also having enough for countless acquisitions, somehow the company can't afford to pay a decent wage in some of the most expensive cities in the US.

    Year after year you'll hear outlandish claims like "booking.com wants to be the best place in the world to work." The problem is that becoming the best in anything (school, sports, any profession, etc.) takes investment. It takes time, money, effort, etc. Booking.com literally changes nothing, despite claiming this every year. It's offensive and sad.

    The pay is disastrous and quite embarrassing actually. A market manager at Booking.com's biggest competitor (Expedia) makes more than an Area Manager at Booking.com, and an area manager manages a team of people managers, who manage market managers.

    Each year Forbes releases a list of the average starting salary for recent college grads in major US cities - it's very sad, but this list often times proves that NEW COLLEGE GRADS - 21, 22 year olds, make more than an Account Manager at Booking.com after 5 years. An AM of 5 years gets an annual merit increase of about $500-1k per year - that's 1-2%, and doesn't quite cover the cost of inflation - for you Econ majors.

    Lastly - despite what a recruiter might tell you, the bonus potential is absolutely poor. If you hit 110% to target EVERY SINGLE QUARTER, your total bonus amount will equal close to $6,000 - that's annual - not every 3 months. I know this, because it's happened. $6,000 might actually be generous too.

    Advice to Management

    Do better. Be transparent. Pay employees what they're worth; consider this an investment. The company needs less managers, and more people actually doing the work. Too many times the regionals and the areas don't actually understand what challenges AMs and Coordinators are facing.

    Customer service and credit control hold too many cards. Forcing AMs and Coordinators to clash with them often - it's a struggle to even do what's right for your partner (but we preach about the importance of PSAT - partner satisfaction.