Booking.com Customer Service Reviews | Glassdoor

Booking.com Customer Service Reviews

Updated Jan 17, 2020

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3.2
57%
Recommend to a Friend
68%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
33 Ratings
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL
    Recommends

    I have been working at Booking.com full-time for less than a year

    Pros

    Had a great leader. Development was always on going. It was a challenging job, however depending on the TL it will make it less stressed.

    Cons

    limited room for growth. Should reconsider on the time they make the employee wait to look for advancement.

    Advice to Management

    To retain top talent. Consider moving the wait time for promotion opportunity.

    Booking.com2019-12-09
  2. Helpful (92)

    "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    First off the atmosphere and diversity is amazing. It’s an awesome company to work for. The pay is good and quarterly bonuses are a perk. They offer free food a lot and the canteen offers healthy food choices that B.com pays 50% of the price for. They offer Monster energy drinks in the canteen and free Starbucks coffee. The PTO is also very good.

    Cons

    None that I can think off.

    Advice to Management

    Keep up the amazing work. Management really cares about the employees and are always there for support and always there to help you get to the next level if you want.

    Booking.com2019-04-22
  3. Helpful (1)

    "Summary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in KenTownshipood, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Decent pay Fun energetic atmosphere Cool diverse coworkers Fitness center, cafe and game room Company parties

    Cons

    Usually never hired In as first shift shedule Job can very stressful so be prepared and have patience and tolerance

    Booking.com2019-12-09
  4. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orlando, FL

    I have been working at Booking.com full-time for more than a year

    Pros

    Decent health benefits and 401k.

    Cons

    There is not much opportunity for growth.

    Booking.com2019-12-18
  5. "Constantly changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Everyone in the office is willing to help and teach you along the way. There is a ton of room for growth and development within the company.

    Cons

    Pay could be raised more, communication styles could be more professional

    Booking.com2019-10-17
  6. "Not good environment to work"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at Booking.com full-time

    Pros

    Great people to work with

    Cons

    Not good management system

    Booking.com2019-10-30
  7. "Amazing Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Amazing Schedule, benefits and teamwork

    Cons

    Nothing to say about the company

    Booking.com2019-10-11
  8. "Booking.com is a great place to work, and develop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 5 years

    Pros

    Comprehensive Benefits Package Strong Training, and Development Programs Company who lives by their mission and values at all levels

    Cons

    Booking.com base pay may not seem as competitive as other companies, however a full review of their benefits package compliments the base pay to a positive and competitive balance.

    Booking.com2019-10-10
  9. Helpful (1)

    "Working"

    StarStarStarStarStar
    Current Employee - Customer Service Specialist 

    I have been working at Booking.com full-time

    Pros

    The people you work with PTO

    Cons

    Management Team Lead Hours Security Hard pressure on KPI

    Booking.com2019-11-15
  10. Helpful (1)

    "Easy Job, Easy Environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Really easy job, chill management, lots of employee support.

    Cons

    Changes constantly with no real communication from headquarters.

    Booking.com2019-10-05
Found 556 reviews