Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated December 13, 2018
1,889 reviews

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3.1
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Booking.com President & CEO Gillian Tans
Gillian Tans
687 Ratings

Employee Reviews

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Pros
Cons
  • "Unhelpful and overbearing team leaders" (in 97 reviews)

  • "Lack of flexibility, and work life balance" (in 33 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (39)

    "Best Company I’ve Ever Worked For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Fruit is free, they pay 50% of healthy meals and 20% of everything else. Catering once a month and pizza randomly ordered. (It seems like they provide food every other day). Free Starbucks coffee, 117 pto hours every 3 months. Casual wear every day. (T-shirt and jeans if you want. Management is all amazing, open door policy, pay is good, benefits are amazing, you get $240 a year to spent on anything you want that is health/ fitness related (Apple watch if you want, gym membership, equipment, etc. They send people to Amsterdam every year. They close down Seaworld and party one a year.

    Cons

    Nothing. If I really had to pick one thing it would be getting paid bi-weekly instead of weekly, but that’s really if I had to choose one thing.

    Advice to Management

    Keep up the amazing work! I have no complaints.


  2. "Flexibility, Valued Employee, Fast Paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Controller in Grand Rapids, MI
    Current Employee - Credit Controller in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Booking values their employees through their benefits package, such as travel options, competitive insurance rates, pay, and small perks such as fruits and veggies and flexible schedule. I have worked here for years and I love this company. They value diversity and the culture on the floor is open and inviting for all.

    Cons

    It is a fast paced environment and things are constantly changing and testing new ideas. You have to be agile to change to flourish in this company.

    Advice to Management

    Communicate the changes more clearly and make sure the vision is clear.

  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Washington, DC
    Current Employee - Account Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com (More than a year)

    Pros

    BAM Trip to Amsterdam Each year

    Cons

    Not much growth after certain level

    Advice to Management

    Doing a good Job keep it up


  4. "Livable wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Guest Specialist in Orlando, FL
    Current Employee - Customer Service Guest Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Livable wage, good benefits, great employee programs and incentives

    Cons

    Completely disregards the mental health of their agents.

    Advice to Management

    Use more empathy with your employees.


  5. Helpful (3)

    "Not like it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Language Specialist in New York, NY
    Current Employee - Language Specialist in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Great teams. Emphasis on personal development. Lots of training opportunities. Quarterly get-togethers. Decent benefits. Fun working atmosphere.

    Cons

    Terrible pay without any explanation of who we’re benchmarked against. Very little flexibility in schedule. Some teams are allowed remote work, others are not. Once annual trip to Amsterdam now scrapped. Double standard with many policies. Favoritism. Inept project managers. Career opportunities lacking in certain departments. Some managers are great. Others love to micromanage.

    Advice to Management

    Be more consistent in management style. Trust in your employees to do their best work and give them more flexibility. Stop with the bogus explanations regarding why certain benefits aren’t given to everyone equally. Seniority should mean something if the employee proves their worth.


  6. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Los Angeles, CA
    Current Employee - Assistant Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    People, Atmosphere, Benefits, Work Life Balance

    Cons

    Salary promotion opportunities no room to grow


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Nice work environment and great coworkers.

    Cons

    Management has long way to go.

    Advice to Management

    People are not robots and can’t expect to work like a machine. People like to think outside the box and authoritarism is not good to manage people.

  8. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Guest Specialist in Grand Rapids, MI
    Current Employee - Customer Service Guest Specialist in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Quarterly bonuses, positive community of peers, supportive team lead management

    Cons

    Recent company changes have removed many perks and pros of working for the company. Upper management is out of touch with the customer base and recent company initiatives seem unethical and unprofessional.


  9. Helpful (7)

    "Awful management"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Travel perks
    Free snacks
    Great people minus the management

    Cons

    Favoritisms plays a major role in every department
    Employees speak out but the leadership does not take action
    HR is a joke
    Salary not competitive
    People who work hard do not get recognized. The only way to get recognized is it get in good with management.
    It’s like going back to high school

    Advice to Management

    Get new management throughout literally the whole company.


  10. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior CS in Bellevue, WA
    Former Employee - Senior CS in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Free trip to Amsterdam for annual company party.
    Get reimbursed up to 1000 EUR in hotel bookings via Booking.com
    Free fruits/coffee
    Location is good. Parking provided.

    Cons

    Way too strict about schedule adhere. You'd get a ''point'' for being late for few seconds... Or need permission to use the restroom unless you are on break/lunch/10 mins personal time (that's 1 minute per hour if you are on 4x10 shift.
    Angry Customers all the time.