Booking.com Reviews

Updated Aug 12, 2020

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3.5
67%
Recommend to a Friend
74%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
268 Ratings
Pros
Cons
  • "Very low salary compared with competitors(in 64 reviews)

  • "No one except the other 3 girls who also had no team or we had to call the Senior Line religiously to make sure we were doing things correctly(in 57 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (12)

    "The booking.com experience has no rival"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Development Analyst in Amsterdam
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    I chose Booking because of the kind of work I would be doing, the people that interviewed me which would be the my working colleagues, and because of all the booking.com experience described in the material I received. Everything is going the way it was described. Other than that, in Booking.com you are valuable. I had a short start and then felt sick, serious disease, and since then I had ups and downs, and my management at Booking gave me every opportunity to recover, to work on things I was able to due to my condition and so on. I am still under recovery, and the company still values me at most, providing me help and support beyond expectations.

    Cons

    I can't name a "con" at this moment. Even the "con" for me which is the fact that all offices is on the city center which is hard to reach by car, for most of my colleagues this is a "Pro" because of the multitute of public transportation modals they can use.

  2. "Amazing work place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Recommends

    I worked at Booking.com full-time for more than 5 years

    Pros

    Salary is good. work environments are really good.

    Cons

    I don’t have any bad situation


  3. Helpful (1)

    "Booking.com..Booking.yeah"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outbound Executive in Orlando, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 5 years

    Pros

    They have great benefits and are a very culturally diverse company.

    Cons

    Unclear and inconsistent communication sometimes. To move ahead in the company you need to be friends with current leadership. I do believe also they tend to promote younger people above older ones.

  4. "Overall a great place and company to be a part of"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Seattle, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Super inclusive and if you want the visibility super easy to get your name out there. It's a big company but feels like a tight knit community. I've personally had a great experience thus far after almost 4 years.

    Cons

    Salary leaves a bit to be desired for a multi-billion dollar revenue company. I'm sure it can be competitive in some markets but not so much in high cost of living areas like San Fran, Seattle and NYC. Even moving from a mid-market to upper market the cost of living raise wasn't what it should have been. That's it though for me - although it is the reason for 4 and not 5 star review.

  5. Helpful (1)

    "Overal not recommend"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Executive 

    I worked at Booking.com full-time

    Pros

    International environment; free lunch, tea or coffee

    Cons

    Repetitive tasks; with no room of growth

  6. "Uncompetitive"

    2.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than 3 years

    Pros

    Free trips as a perk

    Cons

    Boring as hell to work for

  7. Helpful (1)

    "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com part-time

    Pros

    Friendly environment, inclusion, shift swapping, benefits

    Cons

    Low salary, no career path

  8. Helpful (1)

    "good"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Booking.com part-time for less than a year

    Pros

    free food and free gifts

    Cons

    low pay, stressful, a lot of works

  9. Helpful (4)

    "An employer that no longer values their employees."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Credit Controller in East Grand Ra, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than 5 years

    Pros

    Work from home opportunity, fresh fruit and beverages daily, annual party, open work environment, diversity and inclusive atmosphere where you will earn lifelong friends.

    Cons

    Lack in advancement, favoritism will earn you a spot if an opportunity does open. Team Leads are largely under qualified, lack solution orientation skills and are often unwilling to listen to concerns of Controllers. Micro-management atmosphere. Bullying and immaturity are both qualities of some Team Leads that have earned approval amongst peers. Ever changing atmosphere, the skills required for Controller position have largely been eliminated due to computer based intelligence which outlines your day. Daily tasks and numbers based performance leave little time for self development and can be extremely monotonous also removing ability for employee based innovation.

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  10. Helpful (1)

    "Good entry job"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    Good insurance options. Flexible Shift Swaps, free fruits and veggies, balance in work/home life.

    Cons

    There is so much unrealistic expectations to rate your performance. You essentially are the bearer of bad news to the guest. You aren't allowed to just refund the guest so then the guests get upset. There is little room for movement within the company. Little work recognition from team leads and they do not do anything compared to your work load but they get paid more.

    Continue reading
Found 3186 reviews