Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated August 15, 2017
1,195 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
267 Ratings

1,195 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • the team leaders treat you like a robot (in 60 reviews)

  • Work life balance can be improved altough actions are in place (in 25 reviews)

More Pros and Cons

  1. "Customer service exective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    18 Paid time off
    A lot of benefits
    Good health insurance
    Great company environment

    Cons

    Non-cons so far after 6 months


  2. Helpful (3)

    "Okay experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accommodation Service Executive II in Grand Rapids, MI
    Current Employee - Accommodation Service Executive II in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Friendly staff , daily tasks are relatively simple, full time work with occasional overtime opportunities.

    Cons

    Company projects a lot of demands onto the employee and always asks for above average performance, while pay/ compensation remains at or below average.

    Advice to Management

    avoid micromanagement and be transparent!

  3. Helpful (1)

    "Accommodation Service executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accommodation Service Executive in Grand Rapids, MI
    Current Employee - Accommodation Service Executive in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    you work with great people, you have good pay, and it's not to demanding.

    Cons

    the hours suck at the begging.

    Advice to Management

    Management is getting better!


  4. Helpful (1)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter
    Current Employee - Recruiter
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Amazing culture, open, friendly co-workers and managers/leaders that truly listen and care - take action on feedback. Love coming to work - fun industry and fantastic benefits.

    Cons

    We are growing FAST - lots of changes but really that is a pro for most but to be successful and have true job satisfaction - you'll want to be prepared for bringing your A game.

    Advice to Management

    Stay open, transparent and encouraging - this is a huge plus/advantage over many companies and a true competitive advantage.


  5. Helpful (2)

    "Territory Sales Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    - Yearly trip to Amsterdam
    - Travel
    - Great benefits
    - Great office/snacks
    - Great customers
    - Great model/easy to sell

    Cons

    - Poor communication from local management
    - Poor constructive criticism
    - Lots of cliques


  6. Helpful (6)

    "Diversity stops on the coworkers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in Bellevue, WA
    Current Employee - CSE in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    People you work with come from diverse background and cultures with very friendly nature. Descent basic benefits. Good work experience if you are looking for a career in CS.

    Cons

    Lack of opportunities if you want to grow with the company. Too frequent changes in processes and end goals may confuse workers as they constantly have to readjust. Lack of transparency when internal promotion happens. This office promotes how the managwments value their employees and boasts of great work environment but does little to improve real fundamental issues at hand which is just not enough diverse opportunities to advance and grow.

    Advice to Management

    Read all the negative reviews by current and formal employees and reevaluate on your current employee retention programs if any.


  7. "Great environment to grow and succeed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great environment to grow and succeed

    Cons

    The pay may not be on par with other call centers.

  8. Helpful (8)

    "HR Liability, Mess of a Company, and Immoral Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in San Francisco, CA
    Current Employee - Coordinator in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    - trip to Amsterdam fully covered, but you need to work at Booking.com for a year
    - working for a big company; prestige

    Cons

    - low pay. not competitive with market.
    - HR has no idea what they're doing. they constantly make mistakes, which is annoying to correct and look over my pay stub.
    - management is horrible. The SF office gossips and leadership allows it. I have seen 6 people leave Booking.com through my employment. Not surprised, since the work environment is unhealthy. I have heard Account Managers in the office talk about their clients/ partners openly in a negative way. Have heard AMs gossip about other coworkers as well.
    -management is childish.

    Advice to Management

    Listen to your employer feedback. If leadership feedback from your team is 33% overall, there's something going WRONG. Everyone is leaving. You just don't know it yet.


  9. Helpful (1)

    "Great Company Culture, Fast-Paced Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Controller in Grand Rapids, MI
    Current Employee - Credit Controller in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    great company culture, chilled-out and fun atmosphere, approachable management, very nice office space

    Cons

    not too many growth opportunities result in high competition when they finally arrive


  10. Helpful (3)

    "Good Benefits, crappy management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive
    Current Employee - Customer Service Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    The benefits are great. And while the pay could be better, it is still good.

    Cons

    Lack of direction with management.


Showing 1,195 of 1,241 reviews
Reset Filters