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"Work/Life balance is taken really seriously" (in 85 reviews)
"International work environment and amazing colleagues" (in 117 reviews)
"I have been working to support different team leaders in different teams" (in 104 reviews)
"Lack of flexibility, and work life balance" (in 33 reviews)
Helpful (86)

I have been working at Booking.com full-time (Less than a year)
Pros
Fruit is free, they pay 50% of healthy meals and 20% of everything else. Catering once a month and pizza randomly ordered. (It seems like they provide food every other day). Free Starbucks coffee, 117 pto hours every 3 months. Casual wear every day. (T-shirt and jeans if you want. Management is all amazing, open door policy, pay is good, benefits are amazing, you get $240 a year to spent on anything you want that is health/ fitness related (Apple watch if you want, gym membership, equipment, etc. They send people to Amsterdam every year. They close down Seaworld and party one a year.
Cons
Nothing. If I really had to pick one thing it would be getting paid bi-weekly instead of weekly, but that’s really if I had to choose one thing.
Advice to Management
Keep up the amazing work! I have no complaints.

I have been working at Booking.com full-time (Less than a year)
Pros
You are appreciated for what you do
The work is easy
They expect you to make mistakes and learn from it
They are about feedback positive & negative
They always have their doors open
Most of all you feel appreciated for your work which motivates the want to do more.
Cons
None that i can think of

I have been working at Booking.com full-time (Less than a year)
Pros
Good pay and benefits.
Cons
Some type of disconnect in terms of management between the European side and North American side.
Advice to Management
Wish there was more likeness in terms of European expectations and NA internally. The NA side feels like it's more pressure than the European side.
Helpful (1)

I have been working at Booking.com full-time (More than a year)
Pros
PTO is pretty good could be a little better, Smaller office setting in this position, you map out your day for the most part, pretty flexible when you need to adjust your workday. Current managers in this office are super helpful. There are some managers that work well with those that have disabilities that are not physical. Can be super fun to work for. The quarterly bonus is amazing, thank you for having that. Great medical benefits! Free FOOD and snacks! Company parties are amazing and a good chance to relax.
Cons
Started in the call center and they are not always as kind as they appear at first. While diverse they need to work on emotional sensitivity with those that have mental disorders. They do not really show much concern in this area both at the manager level and HR level. US locations are forming more and more like corporate America and losing the fun factor it had when I started. Very little structure at this level and no training structure.
Advice to Management
With work/life balance being tossed into every conversation be different than the other US companies. Add 6 sick days a year separate from PTO, 3 in the first half and 3 in the second. This allows your employees to use PTO for mental health time and enjoyment not just to save PTO for being sick. You can even make the sick days unpaid, but at least allow employees to feel like they don't have to come to work sick because they want to save PTO for enjoyment. Offer a work from home option. There is enough tracking with the current tools to make sure employees working from home are productive. Some of us work better in cases like this. Add PTO at 3-year level because that is also a long time to be with a company instead of only at the 5-year level. Even if only 2-3 days. Increase pay to fit closer to the cost of living. Thank you for all you are doing that is great, there is just an opportunity for improvement. This company could be a top company to work for with a few changes.

I worked at Booking.com full-time (More than a year)
Pros
Booking is always teaching their employees something new about the company so you are staying current on whats next. You get to travel to different states for training and visit other offices as well. The office is an open floor plan so you get to work side by side with your employees. The company believe in you being you and showing your personality.
Cons
The commission isnt the best but its great to have on top of your salary. Being in a open floor office it can get loud at times but you will learn how to tune out your pears and there are small office space to utilize when you need the room to be quiet.

I have been working at Booking.com full-time
Pros
Great co workers and benefits
Cons
Poor management from some team leads with no training

I worked at Booking.com full-time (Less than a year)
Pros
Onsite gym
Free coffee and tea
Free fruit
Free massage chair
LGBTQ friendly
Market place cafe (with discounts on healthy food)
Nice break room area
Desk moves up and down (so you can stand)
You get a locker to store personal belongings
Cons
Open 24/7
GR office closes at 2:30AM
Sharing desks (gross)
No Monday-Friday shifts
You will work a Saturday or Sunday
No assigned seating (you have to locate a desk)
When you move to new desk it can take up to 10 minutes to get logged in, so you should be at work much earlier than scheduled.
30 minute lunches
No cubicles (loud neighbors on the phones, hard to hear)
Because of no desk, you don’t have basic things on hand, you’re living out of a bag or backpack. You have to pack up your desk after every shift because you may not sit there the next day.
You have to work 6 months on your shift before bidding on another. (You’re stuck)
Advice to Management
It’s not a bad place. A good first job for younger people. The scheduling is hard, it’s like factory hours, giving up your entire day is rough. Therefore I don’t think it’s idea for people with families (unless you’re trying to get away from your family) Mid-day shifts would be great, like 11-7. The environment is nice but a bit boring. Training was too short, information overload and it felt rushed, a lot of things could have been covered better. I didn’t feel prepared to take calls. Not enough hands on training before taking calls. There are a lot of cultures you are dealing with and they have different ways of communicating and we didn’t learn this in training, that’s very important.

I worked at Booking.com full-time (More than 3 years)
Pros
The co workers are definitely top notch! Benefits are amazing!
Cons
Management definitely needs help.

I worked at Booking.com full-time (More than 5 years)
Pros
nice gifts and clean environment
Cons
Poor management, and ok pay
Advice to Management
They have to get better management
Helpful (1)

I have been working at Booking.com full-time (More than 3 years)
Pros
Great Benefits and PTO. provides room for advancement and very diverse.
Cons
You get tired of hearing negativity and they don't realized the reason they are not advancing IS their negativity. I've also seen some favoritism from time to time.
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