Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated October 22, 2018
1,812 reviews

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3.2
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Booking.com President & CEO Gillian Tans
Gillian Tans
648 Ratings

1,812 Employee Reviews

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Pros
  • "Work/Life balance is taken really seriously" (in 74 reviews)

  • "Diverse work environment with many languages spoken on a daily basis" (in 110 reviews)

Cons
  • "Some team leaders under investigation for sexual harassment" (in 92 reviews)

  • "We could look more into work life balance" (in 31 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (24)

    "Best Company I’ve Ever Worked For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Fruit is free, they pay 50% of healthy meals and 20% of everything else. Catering once a month and pizza randomly ordered. (It seems like they provide food every other day). Free Starbucks coffee, 117 pto hours every 3 months. Casual wear every day. (T-shirt and jeans if you want. Management is all amazing, open door policy, pay is good, benefits are amazing, you get $240 a year to spent on anything you want that is health/ fitness related (Apple watch if you want, gym membership, equipment, etc. They send people to Amsterdam every year. They close down Seaworld and party one a year.

    Cons

    Nothing. If I really had to pick one thing it would be getting paid bi-weekly instead of weekly, but that’s really if I had to choose one thing.

    Advice to Management

    Keep up the amazing work! I have no complaints.


  2. "Flexibility, Valued Employee, Fast Paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Controller in Grand Rapids, MI
    Current Employee - Credit Controller in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Booking values their employees through their benefits package, such as travel options, competitive insurance rates, pay, and small perks such as fruits and veggies and flexible schedule. I have worked here for years and I love this company. They value diversity and the culture on the floor is open and inviting for all.

    Cons

    It is a fast paced environment and things are constantly changing and testing new ideas. You have to be agile to change to flourish in this company.

    Advice to Management

    Communicate the changes more clearly and make sure the vision is clear.

  3. "Overall a good experience with Booking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com part-time

    Pros

    Pay, coworkers, employee benefits, innovation

    Cons

    repetitive work, micromanagement of time

    Advice to Management

    Find ways to apply a healthier flow to the work-day for agents on the phone the entire day


  4. Helpful (1)

    "Love working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Seattle, WA
    Current Employee - Account Manager in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Very good training, management is very supportive and constantly want to make things better, you receive continuous feedback, good bonus structure, great health benefits, free parking or Orca card, monthly lunch, pinpong table, massage chairs and foosball.

    Cons

    The pay is not as competitive as HR thinks it is.
    It's been rare that I met anyone who's been working with booking for over 5 years.

    Advice to Management

    Keep up the good work, and review the pay otherwise the turn over will increase.


  5. "cse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in London, KY
    Current Employee - CSE in London, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    free food, gym membership discount

    Cons

    I do not worried about the cons because you must follow your heart vision and if you do not like a place where you work, you are free to leave


  6. Helpful (6)

    "Ok but worried about the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time

    Pros

    Great if you have limited experience and want to build a resume. They have great benefits when it comes to learning and trainings so it’s great to gain good base when it comes to managerial, sales and communications skills.

    Cons

    I feel management is overall drained. There’s a strong feeling of not being valued among people. Lots of room for improvement regarding benefits. Great benefits if you are fresh out of college but average if you are 30+.
    Seniority and loyalty used to be valued but I don’t feel it is anymore.
    Lots of feedback is being given to leadership but I am not sure they understand or hear us as it is not acknowledged for the most part. They have a goal and I think they are willing to sacrifice a few good people and senior staff along the way. They invest in key roles and the rest is less important. Hence the feeling of not being valued for many.

    Advice to Management

    Listen to your people. They are the ones who execute your vision. It’s great to invest in key roles but you need the people who execute your vision to be motivated if you want to be successful.


  7. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Bellevue, WA
    Current Employee - Customer Service Specialist in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Positive work environment and reinforcement
    Good Benefits
    PTO is great
    Great culture and values

    Cons

    -Limited and very competitive growth opportunities with a few exceptions
    -Pay could be better but they reward hard work/efficient employees
    -Inconsistent management, whoever your Team Lead is can greatly impact your work environment for better or worse, I've luckily had good ones thus far but other colleagues can't say the same.

  8. Helpful (4)

    "Great for beginners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    -great coworkers - very social company
    -travel - if you're in a position that qualifies
    -snacks in the office
    -cool tools, like Facebook at Work
    -beautiful offices and locations
    -great benefits and PTO

    Cons

    -unclear strategic direction
    -weak leadership
    -limited career progression unless you're in Amsterdam
    -mid-market pay

    Booking is a great place to start your early career and learn skills, possibly travel, and work with fun people in a very social environment. It's not a place that will offer you a lot of professional development or growth, as opportunities are limited in regional offices and leadership does not set great example for setting strategy, expectations, or planning.


  9. Helpful (1)

    "good for start or for first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in Grand Rapids, MI
    Current Employee - CSE in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    People
    Value
    diversity
    international company ...

    Cons

    Management
    stress, stress, and stress
    You just a something that produse a numbers


  10. Helpful (6)

    "Has the potential to be so much better, but shorsighted and petty management hold things back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Booking.com full-time

    Pros

    Good healthcare and dental and okay 401k match
    18 Days vacation accrued 9 days every 6 months
    240$ Fitness Reimbursement
    1000 Euro Travel Credit.

    Cons

    Company is becoming more corporate-y and less an embodiment of what made it great to begin with. Scaled so much that they don't know how to keep up, so they panic and try to cut everything.

    Advice to Management

    Specifically to management in Boston, BE MORE HUMBLE. Just cause you've done something in the same way for X amount of years, doesn't mean you're right. Learn to ADAPT to your staff, not force them out the door. Soon you'll be an area manager of an empty office and only have no one to blame but yourself. You cannot grow as a manager or a person by being so petty, short sighted, and rigid.


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