Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated March 23, 2019
2,059 reviews

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3.2
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Booking.com President & CEO Gillian Tans
Gillian Tans
761 Ratings

Employee Reviews

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Pros
Cons
  • "I have been working to support different team leaders in different teams" (in 104 reviews)

  • "Lack of flexibility, and work life balance" (in 33 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (86)

    "Best Company I’ve Ever Worked For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Fruit is free, they pay 50% of healthy meals and 20% of everything else. Catering once a month and pizza randomly ordered. (It seems like they provide food every other day). Free Starbucks coffee, 117 pto hours every 3 months. Casual wear every day. (T-shirt and jeans if you want. Management is all amazing, open door policy, pay is good, benefits are amazing, you get $240 a year to spent on anything you want that is health/ fitness related (Apple watch if you want, gym membership, equipment, etc. They send people to Amsterdam every year. They close down Seaworld and party one a year.

    Cons

    Nothing. If I really had to pick one thing it would be getting paid bi-weekly instead of weekly, but that’s really if I had to choose one thing.

    Advice to Management

    Keep up the amazing work! I have no complaints.


  2. "Best Company i've worked for yet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSG in Orlando, FL
    Current Employee - CSG in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    You are appreciated for what you do
    The work is easy
    They expect you to make mistakes and learn from it
    They are about feedback positive & negative
    They always have their doors open
    Most of all you feel appreciated for your work which motivates the want to do more.

    Cons

    None that i can think of

  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Good pay and benefits.

    Cons

    Some type of disconnect in terms of management between the European side and North American side.

    Advice to Management

    Wish there was more likeness in terms of European expectations and NA internally. The NA side feels like it's more pressure than the European side.


  4. Helpful (1)

    "Balanced company for the more part."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Washington, DC
    Current Employee - Account Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    PTO is pretty good could be a little better, Smaller office setting in this position, you map out your day for the most part, pretty flexible when you need to adjust your workday. Current managers in this office are super helpful. There are some managers that work well with those that have disabilities that are not physical. Can be super fun to work for. The quarterly bonus is amazing, thank you for having that. Great medical benefits! Free FOOD and snacks! Company parties are amazing and a good chance to relax.

    Cons

    Started in the call center and they are not always as kind as they appear at first. While diverse they need to work on emotional sensitivity with those that have mental disorders. They do not really show much concern in this area both at the manager level and HR level. US locations are forming more and more like corporate America and losing the fun factor it had when I started. Very little structure at this level and no training structure.

    Advice to Management

    With work/life balance being tossed into every conversation be different than the other US companies. Add 6 sick days a year separate from PTO, 3 in the first half and 3 in the second. This allows your employees to use PTO for mental health time and enjoyment not just to save PTO for being sick. You can even make the sick days unpaid, but at least allow employees to feel like they don't have to come to work sick because they want to save PTO for enjoyment. Offer a work from home option. There is enough tracking with the current tools to make sure employees working from home are productive. Some of us work better in cases like this. Add PTO at 3-year level because that is also a long time to be with a company instead of only at the 5-year level. Even if only 2-3 days. Increase pay to fit closer to the cost of living. Thank you for all you are doing that is great, there is just an opportunity for improvement. This company could be a top company to work for with a few changes.


  5. "Fun Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Atlanta, GA
    Former Employee - Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Booking is always teaching their employees something new about the company so you are staying current on whats next. You get to travel to different states for training and visit other offices as well. The office is an open floor plan so you get to work side by side with your employees. The company believe in you being you and showing your personality.

    Cons

    The commission isnt the best but its great to have on top of your salary. Being in a open floor office it can get loud at times but you will learn how to tune out your pears and there are small office space to utilize when you need the room to be quiet.


  6. "Decent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    Great co workers and benefits

    Cons

    Poor management from some team leads with no training


  7. "Customer service guest executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Guest Executive in Grand Rapids, MI
    Former Employee - Customer Service Guest Executive in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Onsite gym
    Free coffee and tea
    Free fruit
    Free massage chair
    LGBTQ friendly
    Market place cafe (with discounts on healthy food)
    Nice break room area
    Desk moves up and down (so you can stand)
    You get a locker to store personal belongings

    Cons

    Open 24/7
    GR office closes at 2:30AM
    Sharing desks (gross)
    No Monday-Friday shifts
    You will work a Saturday or Sunday

    No assigned seating (you have to locate a desk)
         When you move to new desk it can take up to 10 minutes to get logged in, so you should be at work much earlier than scheduled.

    30 minute lunches
    No cubicles (loud neighbors on the phones, hard to hear)
    Because of no desk, you don’t have basic things on hand, you’re living out of a bag or backpack. You have to pack up your desk after every shift because you may not sit there the next day.
    You have to work 6 months on your shift before bidding on another. (You’re stuck)

    Advice to Management

    It’s not a bad place. A good first job for younger people. The scheduling is hard, it’s like factory hours, giving up your entire day is rough. Therefore I don’t think it’s idea for people with families (unless you’re trying to get away from your family) Mid-day shifts would be great, like 11-7. The environment is nice but a bit boring. Training was too short, information overload and it felt rushed, a lot of things could have been covered better. I didn’t feel prepared to take calls. Not enough hands on training before taking calls. There are a lot of cultures you are dealing with and they have different ways of communicating and we didn’t learn this in training, that’s very important.

  8. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Orlando, FL
    Former Employee - Customer Service Specialist in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    The co workers are definitely top notch! Benefits are amazing!

    Cons

    Management definitely needs help.


  9. "Nice company"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Grand Rapids, MI
    Former Employee - Call Center Representative in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 5 years)

    Pros

    nice gifts and clean environment

    Cons

    Poor management, and ok pay

    Advice to Management

    They have to get better management


  10. Helpful (1)

    "great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CS Senior Specialist in Grand Rapids, MI
    Current Employee - CS Senior Specialist in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Great Benefits and PTO. provides room for advancement and very diverse.

    Cons

    You get tired of hearing negativity and they don't realized the reason they are not advancing IS their negativity. I've also seen some favoritism from time to time.