Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated April 22, 2018
1,527 reviews

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3.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
469 Ratings

1,527 Employee Reviews

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Pros
Cons
  • This has been raised with Team Leaders but not much has changed (in 77 reviews)

  • We could look more into work life balance (in 28 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Great Office where they offer WII, ping pong table, foozball table and massage chairs. They pay for 50% of any healthy meal sold in the cafeteria, and they offer free food and coffee and tea.
    They pay well, offer more vacation time than any company I've seen out there. Right out of training you start with 60hrs of Paid time off and it's really easy to use it.
    They are very open, no cubicles. If you ever have any issue they are open for feedback.
    They offer great benefits, and bonus as well every quarter.
    2 huge parties every year, for example this year for the summer party the whole 700 employees in the office are going to seal world for free to have fun.
    I have never felt so supported by a company before.

    Cons

    About the company I have none. The job itself isn't the most pleasant since you have to deal with some rude customers but that's it.

    Advice to Management

    Keep up the amazing support you give us


  2. "Partnership Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Great company, Great People to work with.

    Cons

    There was not any that came to mind

  3. "Conflicted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accommodation Executive Specialist in Bellevue, WA
    Current Employee - Accommodation Executive Specialist in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    The energy and vibe of the offices, the benefits, Paid Time Off starts immediately. Nice that they offer free fruit.

    Cons

    Training is too convoluted and you are bombarded with too much information. Extremely stressful. The salary is ridiculous for the amount of knowledge and quotas you are expected achieve.

    Advice to Management

    Rethink your training process. Be salary competitive for the area and job. I believe if you nurture the relationship with new hires you would achieve a happier, more dynamic employee for life.


  4. "CSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Booking.com full-time

    Pros

    There are lots of benefits

    Cons

    The breaks could be a bit longer


  5. Helpful (1)

    "ASE2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASE2
    Former Employee - ASE2
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues, diversity, lots of freebies, swag, benefits, bonus structure, annual trip to Amsterdam.

    Cons

    Unprofessional middle managenent, always stressing KPIs without explaining the why behind it all.

    Advice to Management

    Promote from within. More transparency needed with internal vacancies.


  6. "Multi-lingual environment in Customer Care Executive Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Executive in Grand Rapids, MI
    Former Employee - Customer Care Executive in Grand Rapids, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Great colleagues
    Diverse work environment with many languages spoken on a daily basis
    Great parties and give aways at the end of the year
    Very high tech with great technology

    Cons

    Low salaries (instead of increasing employee salaries Booking.com throws massive holiday parties, and gives away ipads etc.)
    Management is not very transparent
    No communication or interaction with other departments


  7. "Customer service executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Orlando, FL
    Former Employee - Customer Service Agent in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Good health insurance, 401k and. PTO

    Cons

    The company is a good company to work for but not in Orlando. Orlando office is a big mass. A lot of managers bf and Gf or husband and wife. The managers family and friends are the only people get promoted.

    Advice to Management

    Try to clean the office from all of this corruption.

  8. "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Decent benefits and great culture

    Cons

    401k match can be better, more tuition support, and not a lot of opportunity for growth if you're not mobile, salary is below market

    Advice to Management

    Be more selective of who you promote


  9. Helpful (2)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Phoenix, AZ
    Former Employee - Account Manager in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Good colleagues, lots of perks

    Cons

    Some leadership is irrational and incompetent (commercial teams are redundant)

    Advice to Management

    Focus on the people doing the work not the "strategy leaders"


  10. Helpful (7)

    "Too Much Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Pros are flexible schedule, trips to Amsterdam, The Netherlands, company sponsored parties and after work activities.

    Cons

    Very limited opportunities for advancement. Too many major changes in processes and procedures that are not well thought out for the end-user. Pay is not competitive for the work required. Culture is more about having fun than being accountable.

    Advice to Management

    Management is too young and inexperienced in the professional workplace. Hire and promote friends over other qualified internal applicants. Very little accountability.


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