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Booking.com

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Booking.com

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Booking.com Reviews

Updated Jul 26, 2021

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Found 4,496 of over 5,049 reviews

3.8
76%
Recommend to a Friend
75%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
956 Ratings
Pros
  • "Open environment, Good Benefits(in 120 reviews)

  • "Great environment and friendly staff(in 101 reviews)

  • Cons
  • "Very low salary, required to work BH(in 68 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Booking.com and is not affected by filters.

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    1. 5.0
      Former Employee, more than 3 years

      great company to work for

      May 25, 2021 - Anonymous Employee in Bellevue, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Highly focused on employee experience

      Cons

      Spent too much time on reviews

      Be the first to find this review helpful
    2. 4.0
      Former Employee

      Worldwide Community

      Jul 9, 2021 - Senior Customer Service Representative in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Booking.com is the world's leader in online travel bookings. As the leader, they are always improving the site and the tooling and changing keep up with the market. This environment was a challenge for those of us in customer service, who were the front lines, but it kept us adapting and aware of everything. In the customer service centers, you work in teams and that team became family. The people in these offices are the best part of working for this company. And because the company is worldwide, you never know who you'll speak to from around the world. Our teams were populated with people from all different background and experiences and I found myself with good friends who grew up in Brazil and Palestine and Russia and their life experiences really bring different perspectives to the office.

      Cons

      With the constant growth and changing in the market, things would change from one day to the next with little to no time to communicate changes to the entire workforce. In customer service, we would work one way one day and things would be completely different the next day and we would have to adapt on the fly and figure the changes out with customers on the line with the same questions. Communication of changes across the business was really the biggest issue I had with the working environment.

      1 person found this review helpful
    3. 5.0
      Current Employee, more than 8 years

      Great culture

      Jul 12, 2021 - Senior Partner Support Specialist in Grand Rapids, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      LGBT friendly, Inclusive, Many women in charge, A lot of opportunity for growth and job transfers in major cities around the country. Innovative and always changing and advancing

      Cons

      Pay is not competitive to other call centers in the area. Pay 2+ dollars less and raises are less than $.25 annually.

      1 person found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Customer service is challenging anywhere

      Jun 27, 2021 - Customer Service Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very very diverse workplace may not appreciate that until you are gone. Some nice basic amenities and health insurance. People were nice.

      Cons

      Frequent technical issues/consequences cascade down. Data from on/off the clock tracking is just flat out wrong but is a frequent determinant in performance. few options for advancement.

      Continue reading
      1 person found this review helpful
    5. 5.0
      Current Employee, more than 5 years

      Amazing Company to work for

      Jun 30, 2021 - Anonymous Employee in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have been with Booking.com over 5 years and they are an amazing company to work for. Great culture and ethics. During this pandemic they have gone above and beyond to support us an employees. The management cares and listens. Diversity and Inclusion are driven at every level and the company values are embraced by all.

      Cons

      No complaints from me. Love it here

      1 person found this review helpful
    6. 4.0
      Former Employee

      Great values and vision, when applied

      Apr 9, 2021 - Customer Service Representative in Bellevue, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - company spirit (values, events, gifts (they-be got less interesting as company grew bigger) - opportunity for those who never get a chance to travel to go to Amsterdam (not guaranteed) - potential for growth if employee is resilient, friendly, active and willing to relocate.

      Cons

      - Local issues are overlooked/ignored by higher/international management - local vanity fights make it difficult to concentrate on work, you have to be careful about which camp to pick as your career depends on your friendship’/friendliness with management: I saw several talented leads gone or forgotten in the shadow of those, who were for sure not treating their employees properly but who stayed and grew because they spent their time “connecting” with the management.

      Continue reading
      2 people found this review helpful
    7. 5.0
      Current Employee, more than 3 years

      Great Company

      Jul 10, 2021 - Customer Service Representative in Grand Rapids, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They test their employees really well

      Cons

      Due to ongoing pandemic, hiring has been frozen and calls have increased. High, high stress.

      Continue reading
      1 person found this review helpful
    8. 5.0
      Current Employee

      Fun

      Jun 29, 2021 - Finance 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big company and a lot opportunities

      Cons

      none that I can think of

      Be the first to find this review helpful
    9. 3.0
      Current Employee

      Great culture, but bad career progression plan structure and no talent retaining

      Jul 5, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has an incredible culture. People are very friendly.

      Cons

      The company has a terrible career plan progression structure. The company structure is too horizontal if you are outside the Headquarters, it is very disappointing. Also, the company does not put any efforts into retaining it's talents.

      1 person found this review helpful
    10. 4.0
      Current Employee, more than 3 years

      Great opportunity in the Online Travel space

      Apr 12, 2021 - Account Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Having started in Amsterdam, Booking.com first took over the European market and is now rapidly growing in the Americas and in Asia Pacific. Very diverse team that promotes a healthy work culture and has taken great care of it's employees during COVID-19.

      Cons

      Roles outside of Amsterdam are generic and have very little long-term growth potential. Compensation is far behind market average for competitors.

      Continue reading
      3 people found this review helpful
    Viewing 1 - 10 of 4,496 Reviews

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