Booking.com Reviews | Glassdoor

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Booking.com Reviews

Updated February 24, 2018
1,439 reviews

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3.4
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Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
416 Ratings

1,439 Employee Reviews

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Pros
Cons
  • as you long as you go outside to smoke with the team leaders you have high chances to get a promotion (in 70 reviews)

  • We could look more into work life balance (in 28 reviews)

More Pros and Cons

  1. Helpful (3)

    "Company Culture is great in general - but not in China office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    1) Great people
    2) Awesome company culture
    3) Superb mission and belief
    4) Work life balance - Good
    5) Willing to invest in trainings

    Cons

    1) Salary wise.
    2) Career advancement

    Advice to Management

    1) Stick to your Mission & Belief - as people will follow and join u
    2) Do not take KPI & targets too seriously (is important, but do not go overboard)- as that's the result of us making it happen. First of all, we must know why we do it and the main reason for us to make B.com great. Not just solely by hitting target and compromise our standard


  2. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in Grand Rapids, MI
    Current Employee - CSE in Grand Rapids, MI
    Recommends
    No opinion of CEO

    I have been working at Booking.com full-time (More than 5 years)

    Pros

    Attendance flexibility, PTO, Quarterly Bonuses, Amsterdam Trip at the beginning of the yr.

    Cons

    They could pay more, Advancements seem to be for favourites.

  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Phoenix, AZ
    Former Employee - Account Manager in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Good colleagues, lots of perks

    Cons

    Some leadership is irrational and incompetent (commercial teams are redundant)

    Advice to Management

    Focus on the people doing the work not the "strategy leaders"


  4. "Promising career path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Exe in Seattle, WA
    Current Employee - Customer Service Exe in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Good opportunities for growth within the company

    Cons

    Corporate, must be on time, all the time!


  5. "Working at Booking.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CS Team Leader in Orlando, FL
    Current Employee - CS Team Leader in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 5 years)

    Pros

    It is a great environment to work. The management team is always available and ready to support the team and provide the best working conditions at hand.

    Cons

    I believe it is not just at Booking but sometimes things take a bit too long get done.


  6. "It was nice but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Costumer Service in Orlando, FL
    Former Employee - Costumer Service in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Lots of free food, nice ambiance, great people

    Cons

    Micromanage, have to be a suck up to grow


  7. "Great culture and employees, severe lack in leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    culture, international company, annual trip to Amsterdam for yearly kickoff

    Cons

    management, lack of opportunities in some offices, lack of opportunity for international transfers

  8. "credit control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    stable role, friendly environment

    Cons

    stressful for KPI, making too many calls

    Advice to Management

    To be creative, not just do for your boss


  9. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Seattle, WA
    Current Employee - Account Executive in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Great colleagues, Chances to travel the world, Global Company, Blazing a path for the best travel experiences

    Cons

    Salary could be more competitive.


  10. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Grand Rapids, MI
    Former Employee - Customer Service in Grand Rapids, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Health benefits and travel discounts

    Cons

    Work environment was very intense and stressful

    Advice to Management

    Create realistic goals to minimize stress in the role that already faces so many challenges.


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