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Booking.com Reviews
Updated May 28, 2023
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Found 6,907 of over 7K reviews
83% Recommend to a Friend
79% Approve of CEO
Found 6,191 of over 7K reviews
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Recommend to a Friend
Approve of CEO
Glenn Fogel
2,123 Ratings
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Top Review Highlights by Sentiment
Pros
- "Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." (in 478 reviews)
- "The recruiter of this company should be praised since I meet so many great people at work" (in 465 reviews)
Cons
- "The HR people don't do heir work; the management is poor and thinking of retirement." (in 385 reviews)
- "They keep the salaries low and tempt you with bonus' that end up being unobtainable." (in 303 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Booking.com and is not affected by filters.
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- Former Employee, more than 3 years★★★★★
If they could do more they would
May 4, 2023 - Customer Service Representative (CSR) in Orlando, FLRecommendCEO ApprovalBusiness OutlookPros
I was laid off, but this Company was one of the best.
Cons
There was office drama and favorites.
Continue reading - Current Employee, more than 5 years★★★★★
Wonderful colleagues that make working here great
Apr 4, 2023 - MarketingRecommendCEO ApprovalBusiness OutlookPros
Really do appreciate the colleagues and team members I get to work with, they make it a joy to lead a team here! The topics we get to work on really do make a difference in helping everyone (with a huge focus on diversity, inclusion and equity) experience the world.
Cons
A focus on making it simpler to accomplish bigger & better things is helping to make day-to-day work faster and easier.
Hi, thank you for taking the time to write your review. It is amazing to hear that you recognise our focus on providing an inclusive and diverse work environment. The Booking.com team
- Former Employee, more than 5 years★★★★★
OK while it lasted
May 4, 2023 - Customer Service in Grand Rapids, MIRecommendCEO ApprovalBusiness OutlookPros
Good health insurance and an international atmosphere.
Cons
Only concern is hitting numbers and not true customer satisfaction or a quality product. Product is often a poorly rated accommodation which pays the company commission.
Continue reading - Current Employee, more than 5 years★★★★★
Great place to work!
Apr 26, 2023 - Senior EPS Specialist in Orlando, FLRecommendCEO ApprovalBusiness OutlookPros
Data driven company. Great culture. Amazing benefits. Equal opportunities. Hybrid ways of working. Overall, this is the best company I've ever worked with!
Cons
Limited opportunities for in-person interactions with colleagues.
- Current Employee★★★★★
Pros
nice benefits, good place to work
Cons
hieracchy velocity of decision making
Continue reading - Former Employee, more than 3 years★★★★★
Amazing Experience
Apr 11, 2023 - Senior Guest Service Associate in Seattle, WARecommendCEO ApprovalBusiness OutlookPros
Yearly trip to Amsterdam, great benefits and hotel discounts. Great severage package at the very end.
Cons
Supervisors were mostly inexperience, entired and micromanaging nags. There were only a couple that you could count on.
Continue readingBooking.com Response
Hi, it is great to hear that your journey at Booking.com was positive. We are glad that you enjoyed our benefits. Thank you for sharing your feedback. The Booking.com team
- Former Employee★★★★★
Great Company
Apr 26, 2023 - Account Executive in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Managers were great at this company.
Cons
Job was boring and hard to move up.
- Former Employee, more than 3 years★★★★★
Great employee community
Mar 12, 2023 - Partner Support Specialist in Bellevue, WARecommendCEO ApprovalBusiness OutlookPros
Everyone I worked with was gifted and unique. It was incredible to get to know and work with so many different nationalities and cultures. I appreciated Booking.com for providing a clear path for the duties of my job and how to move within the company to best suit a skill set. Lots of career support.
Cons
More positions for growth. There was a clear set of standards to move to a new position but the spots were few and far between.
Booking.com Response
Hi, thank you for sharing your thoughts on your time at Booking.com. We’re happy to see that the steps we’ve taken to further improve our diverse and inclusive workplace and our focus on training and development practices have resonated with you. Your feedback, regarding career opportunities, is highly appreciated and a point to further improve upon. The Booking.com team
- Current Employee★★★★★
NA
May 15, 2023 - Customer Service Representative in Bellevue, WARecommendCEO ApprovalBusiness OutlookPros
Incentives were good during day one
Cons
Wage and management were horrible
- Former Employee, less than 1 year★★★★★
Great part time income
May 13, 2023 - Customer Service in Cypress, TXRecommendCEO ApprovalBusiness OutlookPros
Remote work part time hours
Cons
No cons that I’ve experienced
Join the Booking.com team
Booking.com Reviews FAQs
Booking.com has an overall rating of 4.1 out of 5, based on over 7,226 reviews left anonymously by employees. 83% of employees would recommend working at Booking.com to a friend and 73% have a positive outlook for the business. This rating has improved by 10% over the last 12 months.
83% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Booking.com to be culture, career development, benefits and the cons to be senior leadership, compensation, management.
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