Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated June 21, 2018
1,614 reviews

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3.2
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Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
529 Ratings

1,614 Employee Reviews

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Pros
Cons
  • "This has been raised with Team Leaders but not much has changed" (in 84 reviews)

  • "We could look more into work life balance" (in 29 reviews)

More Pros and Cons

  1. Helpful (1)

    "Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    The leadership team really knows how to build teams and help with professional growth.

    Cons

    Not that I can see


  2. "Was great,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Grand Rapids, MI
    Former Employee - Customer Service Representative in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com (Less than a year)

    Pros

    They have an awesome atmosphere and good pay increases.

    Cons

    Very similar calls throughout your day.

    Advice to Management

    Keep on keepin on.

  3. "Bookng.com in the US"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Fantastic office environment and perks.

    Cons

    Lack of promotional opportunities within the People team (HR) in the US without relocation to Amsterdam.

    Advice to Management

    Keep your people at the center, and everything else will fall in line.


  4. "nice company too repetitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    nice environment to work at

    Cons

    managers can be really stiff


  5. Helpful (6)

    "Stay Away. This toxic workplace will turn you into something else."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Team Leader in Grand Rapids, MI
    Current Employee - Guest Team Leader in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Opportunities for growth and moving to different offices.
    Annual trip to Amsterdam after the first year
    A lot of vacation time, easy to get time off
    Great insurance and benefit package.
    4-day shifts

    Cons

    Leadership, starting from site director to managers are completely unprepared to manage different generations and still believe one formula fits all;
    Many senior leaders lack trust and try to lead results via intimidation;
    Although the company brag about diversity, diversity is not accepted in the Grand Rapids office. Despite all different cultures, most leadership are white Americans. Anyone that doesn't follow leadership blindly get on their blacklist. There is no appreciation for different ideas.
    Education is not valued at all. Education is actually feared by small minded "leaders" (task managers).
    HR department is completely useless. Don't ever think about going there about anything. I've seen people be retaliated openly despite annual campaigns and encouragement to report any issues to the compliance team.
    I have never seen so many negative people in one place. They gossip and complain about everything and everyone all the time in their breaks. Booking.com should definitely make better hires.
    Lack of recognition, for anything. No recognition at all for any efforts. Quick to call everyone out in general meetings but almost impossible to recognize anything.
    Everything going in the wrong direction. I wouldn't be surprise if this whole place closes within 2 years or so.

    Advice to Management

    Go get yourself some education. Be humble and recognize that you don't know it all just because you have years of experience. Experience alone doesn't make anyone an expert or better leader. At the end of the day, reflect on whether you live by the company values you openly brag about daily. Talking about values, some people have none of them and yet, they are there "leading" people. just because they are close enough to some "leaders".


  6. "Booking.com Customer Service Center Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com (More than 3 years)

    Pros

    Very good conditions, competitive salary, good bonus structure, insurance, healh care etc.

    Cons

    Lack of possibility for raise, very flat structure, no variety,


  7. "Pretty Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    I loved working here it was a really nice company to work for. Their training is spot on most of the team leads assist you in anything you need. Everyone is super friendly.

    Cons

    None really it was amazing working there.

  8. Helpful (6)

    "Best Company I’ve Ever Worked For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Fruit is free, they pay 50% of healthy meals and 20% of everything else. Catering once a month and pizza randomly ordered. (It seems like they provide food every other day). Free Starbucks coffee, 117 pto hours every 3 months. Casual wear every day. (T-shirt and jeans if you want. Management is all amazing, open door policy, pay is good, benefits are amazing, you get $240 a year to spent on anything you want that is health/ fitness related (Apple watch if you want, gym membership, equipment, etc. They send people to Amsterdam every year. They close down Seaworld and party one a year.

    Cons

    Nothing. If I really had to pick one thing it would be getting paid bi-weekly instead of weekly, but that’s really if I had to choose one thing.

    Advice to Management

    Keep up the amazing work! I have no complaints.


  9. Helpful (1)

    "great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    great company to move up the ladder

    Cons

    needed more travel ooportunities as rewards

    Advice to Management

    more social events


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Bellevue, WA
    Current Employee - Customer Service Specialist in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com (More than a year)

    Pros

    Good balance - Good enviroment - Nice people.

    Cons

    Bad Management - Bad Management - Bad Management.


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