Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated November 17, 2017
1,321 reviews

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3.4
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Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
343 Ratings

1,321 Employee Reviews

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Pros
Cons
  • We could look more into work life balance (in 28 reviews)

  • the team leaders treat you like a robot (in 65 reviews)

More Pros and Cons

  1. "Support Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    There is a great opportunity to travel.

    Cons

    The growth opportunity is very limited based on the Region you are in.


  2. "Good place if you're looking of growth and have patience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Bellevue, WA
    Current Employee - Bilingual Customer Service Representative in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Multi culture, great people to work with, much of perks.

    Cons

    Pay is not very much, you need to wait to get some perks, you need to wait to change position.

  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Orlando, FL
    Current Employee - Account Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    The environment, pay , health insurances, overall great company

    Cons

    None I love my job

    Advice to Management

    keep up the great work


  4. Helpful (2)

    "Forward thinking company, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Boston, MA
    Former Employee - Account Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com (More than 3 years)

    Pros

    A lot of travel, make friends from all over the world, the ability to work in a diverse atmosphere, you can work on developing your skillset, a lot of trainings

    Cons

    Bad managers: micro manage, bad communication, lie about communication to pin colleagues against each other, do not take responsibility for their actions. They are not inspiring and lack leadership skills. (this is not in every office, just be aware if you go in for an interview)

    Advice to Management

    Needs help with communication and leadership skills. No one trusts that they will make the right decision, which leads to a bad work environment.


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    Great culture, environment to do your best work and nice focus on personal development and many career opportunities. Lots of growth, innovation and focus is on the customer.

    Cons

    Nothing really to mention here.

    Advice to Management

    Keep doing what you are doing


  6. Helpful (1)

    "Preaching to the Choir"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Free Travel
    Free snacks in kitchen

    Cons

    Low pay vs the amount of money Booking reels in.
    Young/inexperienced management
    Hire Then Fire - No idea how to run a company
    Hard to move up unless you're in amsterdam

    Advice to Management

    Being data driven is important, but realize that you're employees are not robots and they need some time to adjust to a new career. There needs to be ramp up time.


  7. Helpful (10)

    "Awesome People to Work With, Weird Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Amazing benefits
    They really take care of you working there
    Free gym membership
    Great insurance
    They offer a lot of perk incentives unlike any other employer
    Fresh fruit every day
    Massage chairs during break
    Everyone is in super positive manner throughout the day

    Cons

    Weird management techniques, they definitely play favorites here. Does not matter seniority or how hard you work to move up, they will pick a favorite over you. Lots of gossip unfortunately thought that stopped at High School but a lot of people like to talk in that building.

    Advice to Management

    Treat everyone equally, stop playing favorites

  8. Helpful (1)

    "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Great team members, bonus schemes, canteen, HQ in Amsterdam.

    Cons

    Pay not as high as other competitors.


  9. Helpful (5)

    "Multinational Company"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Multicultural environment.
    Things are changing with Robert Ahearn (thanks a lot), but there is still more to do.
    Thumbs up Bob

    Cons

    The company does not value Degree. Managers are Non qualified.
    Diversity is just a word, but still Non America People or people with language accent are not considered in the Grand Rapids office (USA)
    LOW SALARY


  10. Helpful (4)

    "A company which is growing and straggling and make you maturing and straggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you are curious about data, it is the right place to go. No matter what roles you are, you have the access to the massive amount of data and you can learn and use it in your own area, in discussion etc. Basically anything in the company scoepe, bring you data, show your points.

    You have the flexibility to change teams under some conditions.

    Plenty social activitities are oranganized by the company.

    Fair salary, good relocation package. In the center of Amsterdam

    Cons

    Your job is to finish small tasks fast, optimizating for exiting product, conversation is center of almost everything you do, not every thing, but almost.

    Promotion is evaluated mostly by your visibility for various roles, you need to fight your place, shout out loud, make the right friends. Of course you need be good at your job to certain extend. But remember you need to be positive and fight for your own promotion or sometimes you are lucky, some people would like to do it for you.

    "I challenge you" the most mentioned word in the company. No matter you have a complain, suggestion, idea, this is most common response you hear. It is not wrong to challenge, it is good for things that is part your job. But for everything, hum, it has became an easy way to push responsibility to others, especially for managers to give away blames. For those task which is far away from your responsibility, be prepared and strong, directly ask back "why don't you take challenge? It is your job"

    Push anything from button to top is difficlt. At the same time, don't expect too much from management, you want something, do it yourself, push yourself, it is your own responsibility, again, don't have to high expectations of the results.


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