Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated April 24, 2017
153 reviews

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2.0
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Booking.com President & CEO Gillian Tans
Gillian Tans
21 Ratings

153 Employee Reviews

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Pros
  • Free trip to Amsterdam after one year of employment (in 41 reviews)

  • Active, high energy and collaborative open work environment (in 74 reviews)

Cons
  • Team leaders and managers usually do not have enough experience (in 54 reviews)

  • mostly unfriendly work / life balance (in 22 reviews)

More Pros and Cons

  1. Helpful (3)

    "Toxic Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CS Team Lead in Seattle, WA
    Former Employee - CS Team Lead in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    The diversity is amazing, free coffee, free fruit and all the free junk food you could want, access to a gym in the building, great Team Lead group, one good manager.

    Cons

    It's been a few months since I've left and it's really become apparent how toxic the office environment is there. Team Leads are exploited for their labor - they are salary, but all the benefit of that arrangement goes to the company; Team Leads still have to work crazy shifts, holidays, precious little flexibility, vacations denied for silly reasons, it is looked down on to request comp time for meetings outside of shift/overtime. There should be some benefit to the employee when moving to salary, but it's clear that the company was just looking for unpaid overtime and that's the focus. Although I will say that at the time I left, they were making baby steps and allowing TL's to take half days from time to time and comp time if our overtime hours became excessive (although this was open to interpretation by direct managers) - that is how it should be, so good on them!!

    There was also a weird amount of competition between some of the TL's that was encouraged from the top - rather than working together toward common goals, it was very much about getting ahead at any cost. This resulted in more than one really tense meeting with people shouting - quite bizarre in a professional environment and wholly unnecessary. Some TL's did thrive in that kind of environment - if you're a competitive person by nature or prefer to work individually over teamwork, this could be a great fit for you.

    It was also a bit disturbing how the (unspoken) expectation was for every employee to have the same personality - employees were indeed evaluated on this quarterly (the company values, which are great on paper, were often interpreted as teamwork = loud and talkative) and this was also a consideration for who to promote internally. If you already fit into this mold, great! If you are at all reserved/reflective, this will likely be viewed as a flaw.

    There was also quite a bit of mixed messaging around metrics - although we were told that the focus was moving toward coaching to the right behaviors, there was still in practice a huge amount of pressure to meet metrics. This was confusing and made it difficult to manage teams.

    Additionally, I didn't feel particularly protected as an employee - it seemed the agents were able to speak to us however they wanted with no recourse. Don't get me wrong - most of the agents were so wonderful and I'm not so thin skinned that I can't take standard criticism between a Team Lead and their direct report, but when I start to feel unsafe being alone in the same room as one of my agents, there needs to be some recourse or protection for the TL.

    My impression that a lot of these issues are unique to the Bellevue office. Booking is a great company overall, they do great things and really work hard to support their employees and make it a great place to work.

    Advice to Management

    Rethink how you are interpreting/applying the company values. Give Team Leads more flexibility rather than squeezing your money's worth out of them. Strive for consistency in your goals/messaging - changing priorities 5-6 times a year is difficult for the team to keep up with and succeed. Trust that your Team Leads want to do well and want their teams to do well - most of them really, really do!


  2. Helpful (7)

    "No real room to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Producer in Seattle, WA
    Current Employee - Digital Producer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Great people
    -Cool office environment
    -Data oriented company if that suits you

    Cons

    -Low pay
    -Not much room to grow, flat hierarchy
    -Little guidance from managers on things off Booking.com platforms

    Advice to Management

    Booking.com is incredibly goal oriented but don't forget about the morale and livelihood of your people!


  3. Helpful (13)

    "The Glass Ceiling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Orlando, FL
    Former Employee - Bilingual Customer Service Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    • Free trip to Amsterdam
    • Great colleagues
    • Flexible Schedule

    Cons

    • Horrible pay for the high demands of the job
    • Poor management (unprofessional and lazy)
    • Inappropriate behaviors from Team Leaders
    • Blatant Favoritism within the office
    • Biased and unfair promotions based off connections and favoritism and not actual work performance or good attendance
    • Poor bonus structure

    Advice to Management

    Here's a crazy idea: Promote people based off actual merit and work performance, and not just because you favour them. Also, pay your employees what they are worth. Booking.com claims to be the best online accommodation site in the world yet under pays and under values employee. Free water bottles and umbrellas just don't cut it.


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  5. Helpful (7)

    "Office is amazing and the people are awesome, but beware of office politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in Orlando, FL
    Former Employee - Customer Service Executive in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Cultural diversity, benefits are relatively inexpensive, several tools and resources to help you do your job. Healthy snacks and plenty of lunchroom options

    Cons

    Human resources needs more people so that they don't unnecessarily stress employees with their incompetence at times. Micromanagement of employees with more emphasis on metrics than fixing the system for customers to avoid complaint escalation.

    Advice to Management

    Hire more HR staff. Investigate the favoritism in Orlando office. Fix the bugs on the mobile app and make your escalation process more efficient. Prior guests should not be waiting months for a refund.


  6. Helpful (10)

    "Good if you know the right people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great benefits, yearly trip to Amsterdam, tons of booking.com swag. There are many great things about this company and I have really enjoyed my time working here and love the people I have met.

    Cons

    If you don't suck up or have family/close friends higher up you don't more up.


  7. Helpful (1)

    "customer service executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time

    Pros

    culture is great but besides that..................................

    Cons

    very low pay for a fortune 500 company..........

    Advice to Management

    better pay your employees.............................................


  8. Helpful (8)

    "Great for a student and/or FIRST job NOT for experienced professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSE in Orlando, FL
    Former Employee - CSE in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Easy job, free snacks, trips, swag. This is what keeps people here. The office is massive and has an upbeat millennial vibe.

    Cons

    No communication, those in leadership kissed their way there, high school atmosphere, unprofessional in appearance and attitude. The majority of team leads try to intimidate you and your performance is based on your "behavior" and relationships with middle management.

    Advice to Management

    Promote people based on qualifications not who buys you drinks on the weekend


  9. Helpful (9)

    "Not For 35 & Over Business Professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Stone Mountain, GA
    Former Employee - Account Manager in Stone Mountain, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com (More than 3 years)

    Pros

    Domestic & Global Travel, Annual Christmas Gifts. Candidates spend 1 to years max here for a resume builder then move on it will be better for you and for the company as usually around 3 years EMPLOYEE dissatisfaction kicks in at an alarming pace.

    Cons

    Unqualified Managers who lack business acumen & professionalism in dressing, A try to bully mgmt style ( So college grads consult your parents or mentors on HR rules for your state when accepting this role, No management support and aggressive quotas based on unrealistic job objectives ( NOT FOR SEASONED SALES PROFESSIONALS). If your are an inspiring Entrepreneur this opportunity will reinforce WHY YOU WILL GO INTO BUSINESS FOR YOURSELF. If you are a CORPORATE fanatic this opportunity will better hone down the culture and environment best suited for corporate upward mobility as this company does not believe in that. Applicants who are in their youth BE VERY discerning when working here. THEY do not pay for talents so offering your gifts and showcasing them here gets you more work with fake titles that DO NOT IN ANYWAY translate into an outside company. THERE is not an area manager who worked for this organization that is an AREA manager at another company or even a senior manager as they are only qualified for this role in this culture not in another company.

    Advice to Management

    Clean Sweep Entire MID MGRs. Entire Organization needs MGMT overhaul


  10. Helpful (4)

    "I did love it, once"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in New York, NY
    Current Employee - Coordinator in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Free food in the office (you will need it because the pay is so low!)
    trips to Amsterdam
    good health insurance

    Cons

    Bullying managers
    meetings upon meetings
    unrealistic expectations
    (you guessed it!) low, low pay

    Advice to Management

    Pay a decent wage


  11. Helpful (10)

    "BookingSuite BEWARE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Success in Seattle, WA
    Former Employee - Partner Success in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com (More than a year)

    Pros

    Fellow employees are wonderful, always good snacks

    Cons

    Needlessly stressful and ever changing atmosphere, long-term low morale, poor pay, diminishing benefits, obfuscated leadership... there is nothing to be passionate about at BookingSuite.

    Advice to Management

    Find a game plan and stick to it. Too many pivots and unclear goals. Also there's a complete lack of transparency into the goings on, makes employees feel like a cog whose destiny is in your hands.


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