Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated February 13, 2017
227 reviews

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3.0
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Booking.com President & CEO Gillian Tans
Gillian Tans
21 Ratings

227 Employee Reviews

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Pros
  • Free trip to Amsterdam after one year of employment (in 40 reviews)

  • Active, high energy and collaborative open work environment (in 70 reviews)

Cons
  • Unfortunately team leaders do not really care about agents as their only goal is to be promoted themselves so if you are too good they will cut you off (in 52 reviews)

  • mostly unfriendly work / life balance (in 22 reviews)

More Pros and Cons

  1. "Good place to get your start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 5 years)

    Pros

    Honestly a very open and accepting culture that values diversity in all it's forms. You get to travel a couple times a year for most roles.

    Cons

    You'll never make as much as you would at a competitor. The company is painfully bureaucratic. Everything is top-down from Amsterdam, so if you are not in that city you will find it more or less impossible to get your voice heard.

    Advice to Management

    Have more positions available outside of HQ. Pay employees what they are worth.


  2. Helpful (3)

    "B.com - Go-->Grow -->Leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    + Great coworkers- lifetime friendships in some cases
    + Travel Opportunities
    + Good place to start a career- but it will likely be a place you move on from in 2 years especially if you are in a large metro area (Chicago, SF, Seattle, Toronto, Vancouver etc).

    Cons

    The most reviews from early Feb and late January were either written directly from someone in HR or someone still coming off the high of BAM. Fun fact, both were supposedly written by employees in Bellevue/Seattle which is also home to Americas HR leadership.

    "Keep doing what you're doing. We're winning with customers and we're winning with employees."

    "Awesome culture - empowering, autonomous, caring. Management cares, and I feel valued. Compensation + everyone qualifies for bonus. The only reason you don't get bonus is if you're significantly under performing. This is a strong growth company that puts people first."

    If you are in a sales/account management role be prepared to move in order to grow your career . If you are in a HR/Recruiting role you will have zero growth opportunities within the Americas region. If you're in one of these capacities and either have a family or are thinking about starting one please note this will in fact be detrimental to your path at B.com. If you don't believe me check out how many people have left the company in the past 3 years.

    Lastly- heading to AMS for the annual meeting is a privilege. A very pricey privilege. If you want to know why your annual comp is lower than other OTAs take a look at BAM = that's where your comp is going.

    Advice to Management

    Don't pad your Glassdoor reviews - you're better than that.

    Figure out how to allow remote work. You allow AMS employees to work remote. You're missing out on great talent who either wants to stay with or work for B.com but can't relocate.

    Pay your employees market rate- BAM doesn't make up for comp.

    Calling out employees as not being "booking blue" because they expect a competitive salary (especially in top markets - Toronto, SF, NYC, Vancouver Seattle, DC) shows immaturity as a company.

    Decide if you want to be a company that offers long term growth potential for employees or if you're okay with being a revolving door of junior talent who outgrows your company. You are a great training ground- but you are basically paying to grow people into their next position - somewhere else.


  3. Helpful (1)

    "Experience at Booking.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Executive in Grand Rapids, MI
    Former Employee - Customer Care Executive in Grand Rapids, MI

    I worked at Booking.com full-time (Less than a year)

    Pros

    Decent benefits and an overall positive work environment with nice colleagues. The company is set up for your to succeed and move up quickly if you put in the hard work they expect, as well as take shifts in the beginning that may not be your first choice.

    Cons

    Incredibly strict and short lunch and personal breaks, and if you are taking a moment to catch up on an email and your phone is offline you will get an immediate phone call from your supervisor. This made the work a bit stressful. It was also unfortunate that you were always compared to your teammates in your reviews. Quality and quantity are both calculated into your evaluation, and it takes some time to master the skill of balancing these both to meet your quota while making customers happy.

    Advice to Management

    I don't have much advice to management at least on the lower levels. My team lead was incredibly friendly and understanding which made me look forward to coming to work.


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  5. Helpful (3)

    "Life as a Booking.com Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Booking.com full-time (Less than a year)

    Pros

    Travel perks such as training in other cities and countries. Many hotels love Booking.com so it can be an easy sell.

    Cons

    Industry underpaid- lowest pay in entire industry. Micro manage employees.

    Advice to Management

    give your employees more freedom and they may achieve better results.


  6. "No diversity and poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - IT Product Specialist in Seattle, WA
    Former Intern - IT Product Specialist in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Booking.com as an intern (Less than a year)

    Pros

    - Many people in the company speak multiple languages

    - Coworkers (non-supervisors) are very helpful and friendly

    - Free food and beer after work on Fridays

    - Fast/effective way to learn customer support skills

    - Laid back work environment

    Cons

    - Lack of diversity. There were only 2 black/african american employees for the entire division of BookingSuite

    - Trainings weren't thorough and were often rushed.

    - Management has favorites and it often shows. *Don't expect this to change*

    - when you NEED help/support you barely get it.

    - expect lots of complaints since software is very buggy

    - procedures on how to do your work changes, literally, overnight.

    - performance is supposedly based on numbers, but if they don't like you, numbers won't matter at all.

    - Lots of cliques

    - Such a fast paced environment that trainings often fall short in preparing new hires.

    - Lots of micromanaging and gossip in this workplace

    Advice to Management

    Don't allow anyone who's never been manger to have interns without proper mentorship and training.

    There's a huge lack of diversity in management and in the entire division of BookingSuite. There's a lot of white people and it can be a bit intimidating for a non-white person like myself.

    Interns aren't supposed to be used as free labor! we're supposed to improve and learn new skill-sets and there isn't much skill building in answering phones only to be insulted by upset customers.


  7. Helpful (5)

    "No one will do it for you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Free fruit, trips to Amsterdam, and your colleagues. Seniors are the most helpful and willing to push you along in your career. Team Leaders lean on the seniors for everything regarding procedures and navigating the extranet and website.

    Cons

    Keep track of your great work, and get ready to defend it. Theres a microscope on where You can improve and this will cost you your bonus. No one is going to do it for you. You can not count on your Team Leader to even bee around or have the the Booking values to go to bat for you.

    Advice to Management

    Middle Management needs an over haul on their Booking values. When I reported that people cut serious corners to meet the quotas I was told by my Team Leader "thats complete asinine" when I brought this information to her boss I was told "that never happens or they would already know about it."


  8. "Software engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA

    Pros

    Good benefit, nice people, challenging project

    Cons

    Startup company, no professional in recruitment.


  9. "Alright"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    Pros

    Travel
    Autonomy
    Year end party in Amsterdam

    Cons

    Micro management
    Not as flexible as promised

    Advice to Management

    Promote from within, don't go external for management roles


  10. Helpful (2)

    "Its just ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in Orlando, FL
    Former Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Nice office, and kind of better salary than other companies offer. Good benefits, free food, people from different countries working in the same office, so intrestuing to learn other cultures

    Cons

    Very intensive amd stresfull job, managers want you to do impossible rulults, if you don't do it then it lead to PIP. Very strict on time schedule, basically, no vacation.

    Advice to Management

    Need to find to fikll the gap between top management and employees, be open and not affraid. Basically they need to stay more for the employees but not only manaagement


  11. Helpful (2)

    "Credit Control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Great company, energy and product

    Cons

    Very bad at hiring competent and experienced supervisors. No structure for employee movement and advancement



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