Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated September 20, 2017
275 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
40 Ratings

275 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • the team leaders treat you like a robot (in 63 reviews)

  • We could look more into work life balance (in 26 reviews)

More Pros and Cons

  1. Helpful (3)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    flexible, work from home, work travel, Booking Annual Meeting!

    Cons

    MANAGEMENT, growth opportunities, discrimination, pay

    Advice to Management

    learn to retain your good employees and listen to your team


  2. Helpful (3)

    "Okay experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accommodation Service Executive II in Grand Rapids, MI
    Current Employee - Accommodation Service Executive II in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Friendly staff , daily tasks are relatively simple, full time work with occasional overtime opportunities.

    Cons

    Company projects a lot of demands onto the employee and always asks for above average performance, while pay/ compensation remains at or below average.

    Advice to Management

    avoid micromanagement and be transparent!

  3. Helpful (2)

    "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    A very diverse environment.

    Cons

    You won't get too far, unless you are someone's favorite.

    Advice to Management

    To consider start allowing their employees to move forward within the company based on their fit for the position and not favoritism.


  4. Helpful (3)

    "Customer Service is not or everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accommodation Service Executive in Bellevue, WA
    Former Employee - Accommodation Service Executive in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    – Great benefits
    – Free parking
    – Free bananas & avocados every day!
    – Great people and friendly atmosphere

    Cons

    –If you never worked in CS, you will HATE the micro management (your schedule is completely planned for you, some team leads don't even allow you to take your daily 10 minute personal time, which was constantly pointed out from HR as one of the great benefits)
    – 30 minute break is not enough.
    – Great opportunities, but they are all in Amsterdam.


  5. Helpful (2)

    "Great company with good pay but hate the work content"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    -Staff are friendly
    -Many opportunity if you wanna move up within the company
    -Good Pay
    -Language and late/weekend shift premium
    -Free fruits, tea, coffee, and discount on foods

    Cons

    -Call ceneter is all about the number (Stats like how many calls you take per hour, customer satisfaction)
    -Normally my shift is all day phone call, it can be stressful and I just hate it with all the customer complaint, etc
    -If you hate taking phone call, please stay away from call center
    -Feeling like a robot at work, mentally stressful
    -Some team leads would give you pressure on certain areas regarding to your performance numbers


  6. "Normal Job, Nothing Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Booking Agent in Seattle, WA
    Current Contractor - Booking Agent in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com as a contractor (More than a year)

    Pros

    Many hours available
    Good training
    High hourly wage

    Cons

    Lack of opportunities to move up in company


  7. Helpful (1)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    They try to make it a fun working environment

    Cons

    It's a call center

  8. Helpful (20)

    "B.com - Go-->Grow -->Leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    + Great coworkers- lifetime friendships in some cases
    + Travel Opportunities
    + Good place to start a career- but it will likely be a place you move on from in 2 years especially if you are in a large metro area (Chicago, SF, Seattle, Toronto, Vancouver etc).

    Cons

    The most reviews from early Feb and late January were either written directly from someone in HR or someone still coming off the high of BAM. Fun fact, both were supposedly written by employees in Bellevue/Seattle which is also home to Americas HR leadership.

    "Keep doing what you're doing. We're winning with customers and we're winning with employees."

    "Awesome culture - empowering, autonomous, caring. Management cares, and I feel valued. Compensation + everyone qualifies for bonus. The only reason you don't get bonus is if you're significantly under performing. This is a strong growth company that puts people first."

    If you are in a sales/account management role be prepared to move in order to grow your career . If you are in a HR/Recruiting role you will have zero growth opportunities within the Americas region. If you're in one of these capacities and either have a family or are thinking about starting one please note this will in fact be detrimental to your path at B.com. If you don't believe me check out how many people have left the company in the past 3 years.

    Lastly- heading to AMS for the annual meeting is a privilege. A very pricey privilege. If you want to know why your annual comp is lower than other OTAs take a look at BAM = that's where your comp is going.

    Advice to Management

    Don't pad your Glassdoor reviews - you're better than that.

    Figure out how to allow remote work. You allow AMS employees to work remote. You're missing out on great talent who either wants to stay with or work for B.com but can't relocate.

    Pay your employees market rate- BAM doesn't make up for comp.

    Calling out employees as not being "booking blue" because they expect a competitive salary (especially in top markets - Toronto, SF, NYC, Vancouver Seattle, DC) shows immaturity as a company.

    Decide if you want to be a company that offers long term growth potential for employees or if you're okay with being a revolving door of junior talent who outgrows your company. You are a great training ground- but you are basically paying to grow people into their next position - somewhere else.


  9. Helpful (2)

    "Good place to get your start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 5 years)

    Pros

    Honestly a very open and accepting culture that values diversity in all it's forms. You get to travel a couple times a year for most roles.

    Cons

    You'll never make as much as you would at a competitor. The company is painfully bureaucratic. Everything is top-down from Amsterdam, so if you are not in that city you will find it more or less impossible to get your voice heard.

    Advice to Management

    Have more positions available outside of HQ. Pay employees what they are worth.


  10. Helpful (2)

    "Experience at Booking.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Executive in Grand Rapids, MI
    Former Employee - Customer Care Executive in Grand Rapids, MI

    I worked at Booking.com full-time (Less than a year)

    Pros

    Decent benefits and an overall positive work environment with nice colleagues. The company is set up for your to succeed and move up quickly if you put in the hard work they expect, as well as take shifts in the beginning that may not be your first choice.

    Cons

    Incredibly strict and short lunch and personal breaks, and if you are taking a moment to catch up on an email and your phone is offline you will get an immediate phone call from your supervisor. This made the work a bit stressful. It was also unfortunate that you were always compared to your teammates in your reviews. Quality and quantity are both calculated into your evaluation, and it takes some time to master the skill of balancing these both to meet your quota while making customers happy.

    Advice to Management

    I don't have much advice to management at least on the lower levels. My team lead was incredibly friendly and understanding which made me look forward to coming to work.


Showing 275 of 1,301 reviews
Reset Filters