Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated September 19, 2017
330 reviews

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4.0
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Booking.com President & CEO Gillian Tans
Gillian Tans
92 Ratings

330 Employee Reviews

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Pros
Cons
  • the team leaders treat you like a robot (in 64 reviews)

  • We could look more into work life balance (in 26 reviews)

More Pros and Cons

  1. Helpful (7)

    "Awesome People to Work With, Weird Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Amazing benefits
    They really take care of you working there
    Free gym membership
    Great insurance
    They offer a lot of perk incentives unlike any other employer
    Fresh fruit every day
    Massage chairs during break
    Everyone is in super positive manner throughout the day

    Cons

    Weird management techniques, they definitely play favorites here. Does not matter seniority or how hard you work to move up, they will pick a favorite over you. Lots of gossip unfortunately thought that stopped at High School but a lot of people like to talk in that building.

    Advice to Management

    Treat everyone equally, stop playing favorites


  2. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    lots of training. Lots of support.

    Cons

    If you are not willing to relocate... you might be there for while waiting.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Good pay, vacations, people, food, discounts

    Cons

    It's all good, nothing bad I can think of


  4. Helpful (2)

    "Territory Sales Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    - Yearly trip to Amsterdam
    - Travel
    - Great benefits
    - Great office/snacks
    - Great customers
    - Great model/easy to sell

    Cons

    - Poor communication from local management
    - Poor constructive criticism
    - Lots of cliques


  5. "Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time

    Pros

    Culture, office location, promote from within, tons of room for growth, lots of opportunity for travel and cross training

    Cons

    Not many cons, but I did feel like our focus/goals were constantly changing and that was a bit frustrating


  6. Helpful (1)

    "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Team Lead in Grand Rapids, MI
    Current Employee - Customer Service Team Lead in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 8 years)

    Pros

    The environment, support system and fast paced work.

    Cons

    Shifts can be weird at times.

    Advice to Management

    Remain open to change and feedback from all levels.


  7. Helpful (3)

    "Great company, great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Executive in Orlando, FL
    Current Employee - Senior Customer Service Executive in Orlando, FL
    Recommends
    Approves of CEO

    I have been working at Booking.com (More than a year)

    Pros

    Booking.com offers generous compensation to its employees & the leadership is always looking for ways to improve the staff's satisfaction.

    Cons

    If you're looking for a career, Booking.com may or may not be the place for you. Politics are certainly involved in the promotion hunger games.

    Advice to Management

    The upper management is doing a good job, however, I advice them to pay more attention to their mid-management's performance as there might be some problems there.

  8. Helpful (2)

    "Overall a great company but beware of inter-office politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Grand Rapids, MI
    Former Employee - Customer Service Trainer in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Great work environment: collaborative, creative, and flexible. They understand employee engagement and strive to empower people. Lots of non-monetary benefits.

    Cons

    Your experience may vary depending on your team leader and her/his leadership style. There are cliques especially in some of the more established teams that can create negative impacts.


  9. Helpful (1)

    "freelance translation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Translator (Freelance)
    Current Employee - Translator (Freelance)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com part-time (More than 5 years)

    Pros

    Easy, similar texts, manageable deadlines, prompt communication

    Cons

    Payment on the lower end


  10. "Working at Booking.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Seattle, WA
    Current Employee - Software Developer in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Booking.com (More than a year)

    Pros

    Great people, great work life balance.

    Cons

    Comp is decent. Tech stack is kind of old.


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