Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated February 4, 2017
253 reviews

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5.0
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Booking.com President & CEO Gillian Tans
Gillian Tans
50 Ratings

253 Employee Reviews

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Pros
  • Free trip to Amsterdam after one year of employment (in 40 reviews)

  • Active, high energy and collaborative open work environment (in 70 reviews)

Cons
  • Unfortunately team leaders do not really care about agents as their only goal is to be promoted themselves so if you are too good they will cut you off (in 52 reviews)

  • mostly unfriendly work / life balance (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "AS Executive II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Able to deal with partners from all over the world

    Cons

    None that I can think of

    Advice to Management

    None


  2. "Growing company - Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth = opportunity for those who align to data-driven and customer-focused company culture. Active, high energy and collaborative open work environment. Some cool perks like 1,000 Euros to spend on travel per year and an annual all employee meeting in Amsterdam. Diversity of a truly global company is fun and refreshing.

    Cons

    As an e-commerce, fast growth company, some systems and processes are not as refined as a more mature company.

    Advice to Management

    Continue to invest in listening to employees and acting on feedback. Good just this year!


  3. "Booking.com Rocks!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Awesome culture - empowering, autonomous, caring. Management cares, and I feel valued. Compensation + everyone qualifies for bonus. The only reason you don't get bonus is if you're significantly under performing. This is a strong growth company that puts people first.

    Cons

    If you work best in a box with black and white parameters, this isn't likely the best place for you. They hire people who love to work, are intensely customer focused, and play well with others. They also value humility, which is a rare strength.

    Advice to Management

    Keep doing what you're doing. We're winning with customers and we're winning with employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company culture. Must work hard to play hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Great peers, work culture, and self-development opportunities but must be motivated to pave your own success. I always enjoyed that it was so easy and comfortable to communicate and share ideas with your senior and leadership managers. Many opportunities to grow in the company. You get the opportunity to meet so many people from all over the world that become friends. Overall a great company to work for.

    Cons

    Every workplace has their flaws, but no major cons to list. Just be ready for a sink or swim work environment


  6. Helpful (3)

    "Customer Service Executive"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Great Atmosphere, very relaxed, make great friends

    Cons

    Very repetitive, late hours, not much raises


  7. "Customer service Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Good environment if you have a good team lead

    Cons

    Some team lead are making life too hard for the employees

    Advice to Management

    You have lots of people with great skills


  8. "Customer Service Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great and very supportive work environment.

    Cons

    I don't have anything con to say about this company

    Advice to Management

    Continue the great teamwork


  9. Helpful (2)

    "Working at Booking.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Seattle, WA
    Current Employee - Recruiter in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Great team atmosphere - company values and fantastic work/life balance

    Cons

    Lots of changes - because we're growing so it's good change!


  10. "Fantastic Start to Customer Service!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Kentwood, MI
    Current Employee - Customer Service Executive in Kentwood, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Great benefits, lots of vacation time, plenty of flexibility, travel potential, fast promotions, decent pay.

    Cons

    Work can be monotonous, things change often, seems like there's a moderately high turn over rate.

    Advice to Management

    n/a


  11. "best environment to work with ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in Orlando, FL
    Current Employee - CSE in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    1-laidback .
    2-pay good .
    3-taking care of their employees very well .
    4-easy to grow up with this company.
    5-very good benefits.

    Cons

    not putting the right man in right position some times



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