Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated April 22, 2017
1,067 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
182 Ratings

1,067 Employee Reviews

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Pros
  • Free trip to Amsterdam after one year of employment (in 41 reviews)

  • Active, high energy and collaborative open work environment (in 74 reviews)

Cons
  • Team leaders and managers usually do not have enough experience (in 54 reviews)

  • mostly unfriendly work / life balance (in 22 reviews)

More Pros and Cons

  1. "Awesome Job!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Acquisitions Account Manager in Chicago, IL
    Current Employee - Acquisitions Account Manager in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Benefits are fantastic!!!!!
    Work environment is laid back.
    Salary is Awesome for the responsibilities.
    Best sales job in the world.
    IATA Card
    Not a sales based company so quotas are big but they are flexible.
    Management is flexible and understanding.
    Many team based activities.
    If you are not in the industry they will still give you an opportunity.
    Chicago downtown location.
    Good commuter benefits and sales support materials.
    The travel makes it not boring. No burn out possibilities because of the amount of travel.
    Many employee based activities and they are focused on team building.

    Cons

    So far none...

    I havent been doing this for a long time but I'm super happy.

    Ohh.... Running out of hotels to acquire LOL It's a CON I can deal with because of the benefits.

    Advice to Management

    None I feel they are doing a great job.


  2. Helpful (2)

    "Great company with positive employees and growing like crazy!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Positive work environment, lots of ways employees are treated well. It was a pleasure to work there and the management treats people very well.

    Cons

    Low base pay but bonus and great benefits make up for it. Sometimes office expenditures are not well thought out, like office space design.

    Advice to Management

    Overall, doing a great job, keep it up!


  3. Helpful (1)

    "Amazing people, amazing results, amazing growth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Dynamic environment, nice people, great industry and fun work.

    Cons

    None come to mind, other than a great deal of travel - which can be a pro or a con.

    Advice to Management

    Keep up the good work and stay focused on growing the company.


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  5. Helpful (1)

    "Booking.YEAH! Paining the world BLUE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Grand Rapids, MI
    Current Employee - Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Great company, great people, great culture

    Cons

    None at this time to company

    Advice to Management

    Keep listening to your team


  6. "I LOVE MY JOB!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator
    Current Employee - Coordinator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    We have a comfy work atmosphere. Our team building events help to keep coworkers on one accord. The management team is eager to help those who want to move forward within the company by assisting with a plan of action. They also meet with you as much as you'd like them to, for an update on progress and/or challenges. We work close with other departments for a common goal...100% customer satisfaction.

    Cons

    Offices only located in large, popular cities and not large, not so popular cities. This means the cost of living is higher.

    Advice to Management

    Keep doing what you're doing. There is a reason for the low turnover rate. Stock options would make everything perfect.


  7. Helpful (2)

    "Customer Service Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Awesome place to work to, good quarterly bonuses, great benefits

    Cons

    to strict on attentent


  8. Helpful (3)

    "Booking.com loves there employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    I absolutely love the the company and wish there was a call center in Vegas

    Cons

    no cons at all company was grreeaattt!

    Advice to Management

    Please continue to love on your employees- Couture

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Thanks for writing and continuing to grow with us!


  9. Helpful (1)

    "Booking.Yeah!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Booking.com is an employer with a clear commitment to their values, formula and recipe for success. The company stays true to its character and commitment to both customer and partner excellence. While not perfect, the commitment to experimentation then constant reinvention to get better is apparent in many areas. Growth enables opportunity for professional advancement and investments in both infrastructure like great offices, tools and resources. Colleagues are diverse, bright, collaborative and focused. After nearly a year here, I've found my professional home.

    Cons

    Pace if fast, partly due to growth and partly due to propensity for action and decisiveness. Keeping pace is challenging and for me energizing but for some may be too much.

    Advice to Management

    Continue investments such as acquisition of complimentary services, brands and features of our site. Maintain commitment to service excellence for customers booking on our site and to the best relationships with partners in the business.

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Thanks for your comment. While overall positive, we're still reading advice and suggestions in an effort to improve.


  10. Helpful (1)

    "A++++ Company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Personal growth will take you far.

    Cons

    Transparency of senior management could be better.

    Advice to Management

    Focus on your close competitors, and keep developing the product.


  11. Helpful (2)

    "Clearly stated values and great alignment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Seattle, WA
    Current Employee - Human Resources in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is an outstanding organization and the best company/position I have ever had. I, along with so many others here, appreciate the work environment, the relationships with peers, the collaboration and openness, the clear objectives and measurable outcomes. This is truly a wonderful place to be!

    Cons

    Be ready to work, contribute, be proactive and serve our customers if you want to be successful here. We lay it out on the table, the expectations and the balance between employee satisfaction and serving our customers. If you are not ready to give and receive feedback, this is probably not the right environment for you. We are all part of the team and contribute equally to our amazing success and growth.

    Advice to Management

    Keep listening, keep pushing, stay focused on the values and the formula but always look to the next challenge so that we can take it on with passion and excitement.



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