Booking.com Reviews

Pros

PTO, Pay, Free Fruit, Multicultural Coworkers

Cons

Management, work environment, Favoritism, Stress, Internal politics

Advice to Management

Please literally just go back to the writing board and hire people who have degrees in psychology, sociology, Anthropology something that has experience managing people and a healthy environment for employees and the spectrum of human mentality. There is so much favoritism in the company its abysmal and as someone who had worked in other industries and has a degree, they do not appreciate employees who can... actually be an asset to move up. They tell the employee to think "outside the box" but then once you do you get threaten with write-ups, being fired or just being harassed by management because they cannot fathom that you can have opinions or not following the black and white procedures to better the company without them not taking it personally. But if you are friends with someone from management even the most unqualified move up at a speed that leaves you speechless. 0 separation from professional and personal. And that is a recipe for disaster in a company. It is not just the ORL office but its a feeling that I heard from all offices across the company. It is a shame that this company is being taken down by the mediocre management and people who just cannot handle people and know how to treat people in a professional setting without looking out for their bonuses and their clique. The turnover is insane, so many employees leave every week or management begins this unethical witch hunt firing employees for the most mundane mistakes that are things you can speak about to someone to become better, so everyone is in this constant fear of being fired and stressed not only from the job which is already stressful but from internal who does not make the job easier for the employee. I finally had enough and quit even without having another job in line because my mental health was at stake and nothing is worth burning out especially for people who you know are not qualified to be management making decisions for this company. It has amazing potential but realistically I don't know how much this will last in terms of being a leader in the industry with this kind of poor and mediocre business strategy towards internal affairs. It will just be a revolving door for people to gain some experience and move on to better things which already seems to be that way. Company is losing money with the mediocrity they have for management.

Pros

good benefits including health and hotel discounts.

Cons

Work is not fun in a call center.

Pros

Great if you are student in need of work

Cons

Management can be to demanding

Pros

They have good Salary, PTO, and benefits. Some of the managers are great, but not all of them.

Cons

After a while you burnout

Pros

I absolutely love and respected the people I worked with at my site, it was a very diverse and fun uplifting environment (especially it being a call center so everyone spoke different languages) with lots of delicious potlucks and laughs. There was definitely a "family" vibe, and that is 100% because of the individuals at that site. I will always be grateful for the incredible people I met while at Booking.

Cons

This may have changed since I finished my time...but not a lot of opportunities to growth within the admin/people team department because it is quite small. Specifically on people/hr team within leadership there is lack of diversity i.e no women of color leading, lots of gate keeping with information, and lack of transparency when people were let go/fired etc

Advice to Management

Hire more women of color to lead high level teams and be more open to different leadership styles in team dynamics :) also incorporate racial justice and intersectional feminist policies and practices.

Pros

Diverse and friendly work environment, not scripted dialogue, not forced to sell anything. Great benefits Yearly gifts Bonuses

Cons

Management is not realistic as far as the expectations put on the employee Number system they use to represent employee standing is quite flawed Company becoming more robotic, and less concerned about employees Pay raises are a bit low Managers say they are forced to mark employees as 'needs improvement' even if they are doing well. Managers are not qualified and do not know the job, so they set unrealistic... goals and expectations for the employees No sick time off, so if you get sick, be careful with planning a vacation

Advice to Management

Do the job and know the job before setting expectations for the employee.

Pros

Travel to Amsterdam to headquarters

Cons

Under paid for Seattle market. Dutch company tried using Dutch salaries.

Pros

•Will give you call center experience, use it to find something better • Your peers are very friendly and you will learn alot from them •Benefits are great

Cons

When I first arrived at Booking.com it was a really up and coming job in the Orlando area. The pay was really great for the work you did and the metrics where very attainable. It was a fun atmosphere and there was a family kind of vibe that you got at work. In the last year this changed drastically but it seemed to be only the US offices. The disregard for the CSP department is honestly disheartening. Due to the... fact that we are not unionized we do the busy work of 5 departments and growing. We have to deal with upper management mistakes and then have it adversely affect our satisfaction score while still being held responsible. Meanwhile whoever's mistake it was gets to say "my bad", this is not an exaggeration this actually occurred. They do an awful job of keeping up with competitors as far as platform options and I am not quite sure who their programmers and developers are but they do an awful job. The site will have a major crash once a month and its riddled with bugs they are slow to fix or just never do. You are informed in the beginning that there are quite alot of changes. This is true and to be expected but this also does not just mean changes to procedures. You will have a new Team Lead, a new desk, a new seating area every three months. The most impactful of these is the Team Lead aspect as this is the person to help you with your metrics and development to grow in the company. One day you will have a great team lead that wants to help your grow and the next you have some new guy that is just stressing over metrics. The comments about favoritism in promotions is very true but with the number of people honestly growing in the company as they promise you is not a possibility. Lastly, upper managements (CSM's) expectations are contradictory and expectations are unreasonable.

Advice to Management

Pay more attention to how important your CSP department is. The amount of knowledge needed for this position is worth way more than we are paid. I honestly expect the site to have a people wanting to unionize or have a serious retention issue.