Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated June 22, 2017
1,135 reviews

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1,135 Employee Reviews

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Pros
  • Active, high energy and collaborative open work environment (in 76 reviews)

  • work/life balance: if you're often in the office after 6pm, your manager will ask you, if everything is ok (in 31 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Great company, great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Executive in Orlando, FL
    Current Employee - Senior Customer Service Executive in Orlando, FL
    Recommends
    Approves of CEO

    I have been working at Booking.com (More than a year)

    Pros

    Booking.com offers generous compensation to its employees & the leadership is always looking for ways to improve the staff's satisfaction.

    Cons

    If you're looking for a career, Booking.com may or may not be the place for you. Politics are certainly involved in the promotion hunger games.

    Advice to Management

    The upper management is doing a good job, however, I advice them to pay more attention to their mid-management's performance as there might be some problems there.


  2. Helpful (2)

    "Executive customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Sales Representative in Orlando, FL
    Former Employee - Executive Sales Representative in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    people, environment, benifits, hour, trainings, medical benifit

    Cons

    Pay so, so not the best

  3. "CSE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSE1 in Orlando, FL
    Former Employee - CSE1 in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Great work environment, they do care about their employees, always supporting different ways to comfort all worker to make sure that they have fun and comfort friendly environment to work in
    they support many free stuff and gifts, it is a fun place to work with loads of benfits

    Cons

    nothing specific for the company, just make sure that you are into this career path and can handle working as CSE

    Advice to Management

    Keep it up, you are doing a great job.


  4. "Great Company to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in Orlando, FL
    Former Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Excelent Training before you get to the floor.
    Good benefits
    Professional company
    My work schedule was Good for me
    Opportunity to growing

    Cons

    Nothing bad to say to be honest , Guest is number # !

    Advice to Management

    Jennifer was my team leader Alot people don't like her but I do she was doing a Great job and always by the Book that's call professional person!


  5. Helpful (2)

    "Overall a great company but beware of inter-office politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Grand Rapids, MI
    Former Employee - Customer Service Trainer in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Great work environment: collaborative, creative, and flexible. They understand employee engagement and strive to empower people. Lots of non-monetary benefits.

    Cons

    Your experience may vary depending on your team leader and her/his leadership style. There are cliques especially in some of the more established teams that can create negative impacts.


  6. Helpful (5)

    "Only thing they care are metrics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Leader in Orlando, FL
    Former Employee - Quality Leader in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Their diversity they claim to respect... they celebrate holidays with food.
    The party In Amsterdam the party they tell you you will go but then they tell you you won't qualify I was here for 4 years and only went 1 time

    Cons

    They stress you out about metrics you cannot control like their CSAT customer satisfaction you have to get 90% or die the system does not works right if the guest thinks for some reasons that they are writing a review for the hotel and they leave a bad one that number goes to you even when the comment says I hated the hotel the point from the csat goes against you... if the guest leaves a bad score by mistake but in the comments they praise your customer service and is an obvious mistake still goes to your score if you are below 90% you get in trouble. I stoped working in booking and was suppose to get my check the following Friday and due to some internal issues got my check one month and half late... they are so de organize that I still have access to my booking email

    Advice to Management

    Be fair to your staff and if you do something for one do it for all there is a lot of preference and favoritism in the company. I never got my exit interview because the hr looks for who is going to say good things and they get it.... not only waiting for my check but for that exit interview


  7. Helpful (1)

    "AS Executive II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Able to deal with partners from all over the world

    Cons

    None that I can think of

    Advice to Management

    None

  8. "Working at Booking.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Seattle, WA
    Current Employee - Software Developer in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Booking.com (More than a year)

    Pros

    Great people, great work life balance.

    Cons

    Comp is decent. Tech stack is kind of old.


  9. "Growing company - Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth = opportunity for those who align to data-driven and customer-focused company culture. Active, high energy and collaborative open work environment. Some cool perks like 1,000 Euros to spend on travel per year and an annual all employee meeting in Amsterdam. Diversity of a truly global company is fun and refreshing.

    Cons

    As an e-commerce, fast growth company, some systems and processes are not as refined as a more mature company.

    Advice to Management

    Continue to invest in listening to employees and acting on feedback. Good just this year!


  10. Helpful (1)

    "Booking.com Rocks!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Awesome culture - empowering, autonomous, caring. Management cares, and I feel valued. Compensation + everyone qualifies for bonus. The only reason you don't get bonus is if you're significantly under performing. This is a strong growth company that puts people first.

    Cons

    If you work best in a box with black and white parameters, this isn't likely the best place for you. They hire people who love to work, are intensely customer focused, and play well with others. They also value humility, which is a rare strength.

    Advice to Management

    Keep doing what you're doing. We're winning with customers and we're winning with employees.


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