Booking.com Reviews | Glassdoor

Booking.com Reviews

Updated July 20, 2017
1,166 reviews

Filter

Filter

Full-timePart-time

1,166 Employee Reviews

Sort: PopularRatingDate

Pros
  • work/life balance: if you're often in the office after 6pm, your manager will ask you, if everything is ok (in 33 reviews)

  • Active, high energy and collaborative open work environment (in 79 reviews)

Cons
  • Work life balance can be improved altough actions are in place (in 25 reviews)

  • the team leaders treat you like a robot (in 57 reviews)

More Pros and Cons

  1. "Customer service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Good environment if you have a good team lead

    Cons

    Some team lead are making life too hard for the employees

    Advice to Management

    You have lots of people with great skills


  2. Helpful (8)

    "No real room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Producer in Seattle, WA
    Current Employee - Digital Producer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Great people
    -Cool office environment
    -Data oriented company if that suits you

    Cons

    -Low pay
    -Not much room to grow, flat hierarchy
    -Little guidance from managers on things off Booking.com platforms

    Advice to Management

    Booking.com is incredibly goal oriented but don't forget about the morale and livelihood of your people!

  3. Helpful (2)

    "Experience at Booking.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Executive in Grand Rapids, MI
    Former Employee - Customer Care Executive in Grand Rapids, MI

    I worked at Booking.com full-time (Less than a year)

    Pros

    Decent benefits and an overall positive work environment with nice colleagues. The company is set up for your to succeed and move up quickly if you put in the hard work they expect, as well as take shifts in the beginning that may not be your first choice.

    Cons

    Incredibly strict and short lunch and personal breaks, and if you are taking a moment to catch up on an email and your phone is offline you will get an immediate phone call from your supervisor. This made the work a bit stressful. It was also unfortunate that you were always compared to your teammates in your reviews. Quality and quantity are both calculated into your evaluation, and it takes some time to master the skill of balancing these both to meet your quota while making customers happy.

    Advice to Management

    I don't have much advice to management at least on the lower levels. My team lead was incredibly friendly and understanding which made me look forward to coming to work.


  4. Helpful (3)

    "Life as a Booking.com Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Booking.com full-time (Less than a year)

    Pros

    Travel perks such as training in other cities and countries. Many hotels love Booking.com so it can be an easy sell.

    Cons

    Industry underpaid- lowest pay in entire industry. Micro manage employees.

    Advice to Management

    give your employees more freedom and they may achieve better results.


  5. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Korea, VA
    Former Employee - Account Manager in Korea, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com (More than a year)

    Pros

    Awesome people. Great team spirit and ample opportunities to travel!

    Cons

    The company pays well but the amount of work justifies the payment.


  6. "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    The pay is pretty good for an entry level position, the benefits and bonuses are also good. The job itself is also not difficult

    Cons

    They usually only have 10 hour shifts available at least for the orlando office. But at the same time that means only four days a week

    Advice to Management

    Better incentives for staying.
    Trainings offered for people to get promoted.
    Better overall management and feedbacking


  7. Helpful (13)

    "The Glass Ceiling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Orlando, FL
    Former Employee - Bilingual Customer Service Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    • Free trip to Amsterdam
    • Great colleagues
    • Flexible Schedule

    Cons

    • Horrible pay for the high demands of the job
    • Poor management (unprofessional and lazy)
    • Inappropriate behaviors from Team Leaders
    • Blatant Favoritism within the office
    • Biased and unfair promotions based off connections and favoritism and not actual work performance or good attendance
    • Poor bonus structure

    Advice to Management

    Here's a crazy idea: Promote people based off actual merit and work performance, and not just because you favour them. Also, pay your employees what they are worth. Booking.com claims to be the best online accommodation site in the world yet under pays and under values employee. Free water bottles and umbrellas just don't cut it.

  8. Helpful (7)

    "Office is amazing and the people are awesome, but beware of office politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in Orlando, FL
    Former Employee - Customer Service Executive in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Cultural diversity, benefits are relatively inexpensive, several tools and resources to help you do your job. Healthy snacks and plenty of lunchroom options

    Cons

    Human resources needs more people so that they don't unnecessarily stress employees with their incompetence at times. Micromanagement of employees with more emphasis on metrics than fixing the system for customers to avoid complaint escalation.

    Advice to Management

    Hire more HR staff. Investigate the favoritism in Orlando office. Fix the bugs on the mobile app and make your escalation process more efficient. Prior guests should not be waiting months for a refund.


  9. Helpful (10)

    "Good if you know the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great benefits, yearly trip to Amsterdam, tons of booking.com swag. There are many great things about this company and I have really enjoyed my time working here and love the people I have met.

    Cons

    If you don't suck up or have family/close friends higher up you don't more up.


  10. "Software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA

    Pros

    Good benefit, nice people, challenging project

    Cons

    Startup company, no professional in recruitment.


Showing 1,166 of 1,212 reviews
Reset Filters