Booking.com Senior Account Manager Reviews | Glassdoor

Booking.com Senior Account Manager Reviews

Updated Nov 7, 2019

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4.3
85%
Recommend to a Friend
100%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
4 Ratings
  1. Helpful (4)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com for more than 3 years

    Pros

    Booking.com allows for employees to grow and learn in many different roles. If you work hard you are rewarded with promotions and higher pay.

    Cons

    Sometimes growth was to fast for communication and implementation

    Advice to Management

    Keep up the good work and the focus on the employee

    Booking.com2015-06-02
  2. Helpful (9)

    "Low Pay, High pressure and No Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Good people to work with at the office and Yearly Travel to Amsterdam for the company annual employee conference and party

    Cons

    High pressure to increase net stay commission with very little support from Booking.com. No support from team because the offices are very small and everyone handles over 600 hotels per person making it very very difficult to have a work life balance.

    Advice to Management

    This company is not competitive in pay and they get what they pay for the Management is under a lot of pressure and are not well seasoned to lead.

    Booking.com2015-08-26
  3. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Account Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com

    Pros

    energy, travel, They spend a lot of money towards ongoing training for their employees. I was very impressed by this. So many opportunities to improve your skills

    Cons

    lower pay than industry. people promoted too quickly due to massive growth in the past 3-4 years. They appear to not be the best fit for their new positions. immaturity of some of the team. company seems to not know which direct they want to go

    Booking.com2015-05-18
  4. Helpful (1)

    "SAM"

    StarStarStarStarStar
    Senior Account Manager in New York, NY

    I have been working at Booking.com for less than a year

    Pros

    great company to work for, nothing else to say

    Cons

    everything is good, great team and leadership

    Booking.com2015-04-29
  5. Helpful (8)

    "Great company culture and work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 5 years

    Pros

    Great company culture and work life balance. Love the people I work with and love the job itself. The company offers incredible development training's and travel to other offices worldwide. Encouragement of best practice sharing and open environment. Opportunity for career advancement if you are willing to move.

    Cons

    compensation and benefits- pay is lower than most online travel companies. They are growing so quickly, they are opening offices all over the world and not trying to retain top talent and people who have been with the company since it started. They do not offer travel perks unless you consider, you have to pay for your perk and then they reimburse you only 100 euro. If you have a family and are not single or willing to travel, advancement will be difficult. They expect 50% travel and regimented scheduling for account managers globally. They roll out procedures without testing them. I used to love this company so much but it has changed since it started in Amsterdam.

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    Advice to Management

    Hire managers that care about their teams and not sure the formula of the company.Be transparent and work on employee retention. Continue to offer training and development for all leadership as well. This has died down in the past 2 years. Look at benefits for all employees, especially the one's that might want to start a family soon and not travel as much.

    Booking.com2015-01-04
  6. "Take initiatives!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Manager 
    Recommends
    No opinion of CEO

    I worked at Booking.com full-time for more than 5 years

    Pros

    Great ambiance and work environment! You need to love working on a collective mindset. Take initiatives and be a force of proposal is the key. Be creative as the company has been growing really hard in the past years and any initiatives that you can take, measure and have an impact will be an improvement for everyone in the business side. Company culture is great and processes in HR has been evolving really hard in past years.

    Show More

    Cons

    In some mature market the tasks can be repetitive and boring at the end if no improvements are done. Give more freedom to local teams for negociation with partners instead of only trusting customers

    Advice to Management

    Be more creative and open business to new ideas!

    Booking.com2019-11-07
  7. "Great place to work, learn & grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Athens
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time for more than 5 years

    Pros

    - Truly international environment. - Opportunities to grow. - If you like online hospitality, this is the place to be! - Knowledge & information sharing. - Great recruitment, thus great people to work with. - Lots of trainings with very interesting things to learn (from the pioneers of the industry).

    Cons

    - They could pay more (but this is something any employee will almost always complain about). - Some times there can be a certain amount of inflexibility due to the size of the company. - Some times it looks like senior management is "disconnected" with reality - or at least they pretend to be for their own reasons; and this brings "disconnection" with the local teams.

    Advice to Management

    - Although the company is now too big, try not to be "too corporate". It really means a lot to listen more closely to the employees - like management did in the past.

    Booking.com2019-10-21
  8. "One of the world’s largest travel e-commerce companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 8 years

    Pros

    Diverse environment, opportunity to collaborate with colleagues from all over the world. A company that encourages innovation and continuous growth.

    Cons

    Commercial roles require 50% traveling

    Booking.com2019-10-08
  9. "An amazing place to work, discover, learn, develop, have fun and meet amazing people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Moscow
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    One of the main pros is feeling a part of a big company that cares about every single employee. This company is also all about the people (there is so much to learn from them ).

    Cons

    For some this might be a point to consider - a high pace in the workplace

    Booking.com2019-10-07
  10. Helpful (1)

    "Awesome Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in New Delhi
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    1) Work Life Balance 2) Lots of Opprtunities to Travel to different places 3) Great work culture, office like Family

    Cons

    I believe we must be able to move faster than competition, which can be difficult sometimes since we are a large company.

    Advice to Management

    Think Global, but act Local. We also need to have products that are locally relevant, such as festive deals that apply not only to Global Customers, but also to local ones. Domestic travel in our Country is more than inbound, therefore to accelerate faster, we need this.

    Booking.com2019-10-01
Found 31 reviews