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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." (in 528 reviews)
- "The recruiter of this company should be praised since I meet so many great people at work" (in 491 reviews)
- "Great colleagues and a company that strives to keep the satisfaction of employees" (in 435 reviews)
- "Great culture and values which are part of the company's actions and not just words." (in 347 reviews)
- "Good work life balance and a lot of smart people to work with and learn from." (in 234 reviews)
- "The HR people don't do heir work; the management is poor and thinking of retirement." (in 386 reviews)
- "People get low salaries and even when they get promoted they get salary increases that are almost an insult." (in 322 reviews)
- "Bad managers are very bad" (in 234 reviews)
- "Low pay and welfare especially for operation team" (in 137 reviews)
- "Lack of company vision and poor leadership" (in 75 reviews)
Ratings by Demographics
This rating reflects the overall rating of Booking.com and is not affected by filters.
Reviews about "low salary"Return to all Reviews
- 2.0Apr 19, 2018Accommodation Executive SpecialistCurrent Employee, less than 1 yearBellevue, WA
The energy and vibe of the offices, the benefits, Paid Time Off starts immediately. Nice that they offer free fruit.
Training is too convoluted and you are bombarded with too much information. Extremely stressful. The salary is ridiculous for the amount of knowledge and quotas you are expected achieve.7
- 4.0Jan 24, 2018Anonymous EmployeeCurrent Employee
Booking.com invests a lot of money in keeping it's employees happy. Adopting Richard Branson's ideology, it also believes that the company can only function if all of it's employees are happy and taken care off. Free lunch/vouchers are provided for daily lunch meals. Health care, pension and eye care is also included. Travel loan is given interest free. Cycle to work scheme. Bright, entertaining offices. All office have a games room that includes a TV and at least a ping pong table and Foosball table. Summer party. Big end of year party at the end of the year in Amsterdam
Salary can be too low for the place you live in (expensive cities). Hard to advance or move to different departments unless you move to HQ in Amsterdam.
- 1.0Jan 10, 2023Administrative OfficerFormer Employee
I cannot think of anything that went well whilst working there.
the way employees were treated was terrible, like we were robots. managers were overworked which affected the teams and the salary was not matching the amount of work and the type of work we received2Booking.com Response9mo
Thank you for sharing your perspective. It’s unfortunate to hear that your Booking.com experience didn’t live up to our standards, as a company that offers a rewarding career experience to our employees. In a period of growth and change, we’re doing our best to provide our Management team with the right tools for continuous improvement. The positive experience of our customers, partners and employees is at the center of our focus, therefore your feedback is important to us. Wishing you all the best. The Booking.com team
- 2.0Jun 12, 2018Software EngineerCurrent Employee, more than 1 yearManchester, England
The company is really keen on providing a lot of learning opportunities, such as free access to Safari books, Linkedin Learning etc. Also, they host tech events frequently and are open to sendings employees to conferences. Moreover, there are a lot of opportunities for people to get promoted and even change career paths.
The benefits package and most importantly the salary is far below par. People get low salaries and even when they get promoted they get salary increases that are almost an insult. There is a massive wave of employees that leave the company because of financial reasons, but the company refuses to admit it. On the contrary, they ask for people to “talk to their manager” if they are concerned, as if their manager is allowed to give them the salary they deserve. Also, on another topic, the company claims to “Love straight talking”. Well, apparently they don’t love it that much when the “straight talking” is questioning someone from the higher management. I cannot see how a company can improve when they do not listen to our feedback. Speaking of which... Whenever there is a feeling that unpleasant feedback will be given through a channel, they shut it down or heavily moderate it. Recent examples are deleted Sli.do questions or the “dissapeared” My Voice survey.10Booking.com Response6y
Hi and thanks for your review and feedback it is appreciated, as contrary to what you may say in your review, we really do take all feedback on board. I’m glad that you are enjoying the learning opportunities and the career progression that you are getting at BookingGo. As you will have noticed, we have been working hard to create a world class learning offering as well as putting in clear career paths and transparent guidelines on how to progress. With regards to salary and benefits package, it is certainly not true that we have a ‘wave of employees’ leaving us, in fact this year turnover across the business and in Engineering in particular is the lowest that it’s ever been. I like to think that this is in large part down to the work we’ve done on development and progression. We regularly benchmark our salaries externally and are confident that our salaries are competitive. If talking to your manager doesn’t feel right (although I would still encourage you to do this) then you can go and catch up with our CTO in one of the monthly open drop in sessions he now holds in The Beach. On your final points, the Your voice survey hasn’t disappeared, we will be running it in July this year. There are chances to ask questions in the Engineering all hands every month, the all colleague update every quarter, on workplace or to your manager or the people team whenever you would like. I believe that on one occasion some questions on Slido were accidentally archived which we acknowledged at the time, however this was a one off. If you have concerns please raise them in any of the forums above, I can assure you that we are not ‘closing our ears to the concerns of our employees’. Ryan.
- 4.0Mar 14, 2014Anonymous EmployeeCurrent Employee
The head office provides an excellent work environment. Work relationships are strong in this department with acknowledgement of the individual.
The salary is low considering the work that is executed and adjustments are slow or non-existent.5
- 5.0Apr 14, 2016Commercial Insight ManagerCurrent EmployeeManchester City Centre, England
Hard working; varied; fast paced; growing rapidly; encouraging innovation; good career opportunities; young success-hungry workforce; great people. Leadership team is working hard to make this a great place to work, but as they will often admit, nothing will ever be perfect. The two offices have recently had a modern "tongue-in-cheek semi-hipster" style refurb. Subsidised lunch & breakfast & coffee at on-site restaurant is a nice touch.
Limited corporate benefits (but makes up for it by offering competitive salary to get the right people). Some departments are better organised than others but they're always improving. Coffee stand is a Star***ks concession unfortunately, which is no help to a coffee purist like me, but it's good to have it there. Fairly slow response from Fountain Street building management (but that's not RC's fault). If you don't rein yourself in, you'll end up being here all the time, management don't encourage long hours but it's difficult to drag yourself away when you're having fun and making a real difference!!2Booking.com Response8y
Hi and thanks for your review which I think is fair and balanced. I'm chuckling to myself about the semi-hipster feedback. It would be fair to say that the last 18 months have in many ways (but not all) focused on the environment and facilities following the colleague feedback from our last engagement survey. I'm not sure if you were around but in those days there was no free coffee or any drinks at all let alone breakfast! Which brings me to Starbucks - I am sorry. Thankfully most of our colleagues have a less refined coffee palate than yourself, I guess the free Nescafe doesn't cut it either but I'm hoping that the wide range of tea varieties or the fruit juices might help We will continue to look at the benefits offer. As you'll know we have just increased life assurance to 4x salary and do not worry pension is very much on my list. Thanks again Ryan
- 4.0Jun 30, 2019Account ExecutiveFormer Employee, more than 1 yearEdinburgh, Scotland
Great place to start or advance your career within marketing and hospitality. Great working environment, offices and chance to travel. Management are great, push you to better yourself and expand knowledge base.
Long hours, although office has a great view not the easiest to commute to. Opportunities are slim unless you live in London or Amsterdam. The ability to work remotely is there but strict on when you can. Salaries are also very low for what is being asked of staff/revenue generated through staff work.1
- 3.0Aug 11, 2023Customer Service SpecialistFormer Employee, more than 3 yearsLondon, England
Great benefits including lunch, perks, hotel discounts International environment
You have to work towards the targets Salary is relatively low Your voice doesn't reach to the management1
- 2.0Sep 14, 2016Customer Service AgentCurrent EmployeeLille
International and young environment we have nice things like fruits etc but the work itself is not interesting. Even if you have skills you cannot use them.
Low salary and no evolution for the employees Even if you have skills you cannot use them. The location is not in Lille but in tourcoing2
- 2.0Dec 11, 2020Engineering ManagerCurrent Employee, more than 3 yearsManchester, England
Most of the people that work on the company are amazing, have even had the opportunity to work with some Amsterdam people - not just the Manchester side and most are very nice people who care deeply for their job. There's a bunch of perks - terribly badly advertised - which can be used and having a yearly bonus is always a good thing but definitely not enough with remuneration (more on that later). The tech you work on can vary wildly, but some of the teams do some very interesting stuff but you may end up working on the legacy parts of the company which I have no description to it other than hell.
- There is next to no autonomy. Teams don't get to choose what they will focus on, people gets removed and added to the teams like it or not and as a manager I get 0 say over any of it. Managers are there to 'report back' but the reality is your opinion doesn't matter unless you're a director or above. - Salaries are well below the market average. Engineering Managers are easily 15-20k under market standards, don't get me started about developers. Unless you have newly joined or come with some better negotiating salary so you're good then. Being in the company for more than a year is NOT rewarded. - Roadmaps are driven top down. I'm not a product manager but if I was one I would not want to work on this side. I don't know how it works with Amsterdam but in Manchester roadmaps are presented to the team and PMs just have to do whatever they can with it. - No manager autonomy (cont). As a manager I can't decide much around my teams, no salaries, no notice periods, hell I sometimes I don't even get to interview people coming into my team. How are you supposed to do anything is beyond me. - Even though there's a lot of talk about feedback culture, feedback when applying for internal promotions is next to none and you move up if you know the right people.10