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Booking.com

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Booking.com

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Booking.com Employee Reviews about "work environment"

Updated Jan 22, 2021

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Found 110 of over 5K reviews

3.8
76%
Recommend to a Friend
76%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
932 Ratings
Pros
  • "Open environment, Good Benefits(in 120 reviews)

  • "Great environment and friendly staff(in 101 reviews)

  • Cons
  • "Very low salary, required to work BH(in 68 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Booking.com and is not affected by filters.

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    Reviews about "work environment"

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    1. 5.0
      Current Employee, more than 5 years

      Empowering People to Experience the World

      Jul 3, 2019 - Area Manager in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Booking.com is the leading Digital Travel Company, dedicated to supporting millions of customers around the world, avid travelers who are eager to book their next destination. The working environment, although it has changed and evolved a lot from a Startup environment 7 years ago when I joined, is amazing to see the growth and progress that takes us here and what excites me more is the opportunities ahead: from Artificial Intelligence investments in Tel Aviv to our Customer Care Centers across the globe, we are a Global Company but locally relevant. Internal benefits include Health Plan, PTO and for me the most imporant: a lot of investment in Learning & Development, with Annual Benefits that could be used towards your development through internal or external courses. The work environment is also very rich, with different backgrounds and professionals from different areas that compose a rich and diverse culture.

      Cons

      We have been through changes, kind of a growing pain, which is necessary to keep the company competitive in a changing landscape of Global Tourism. If you are willing to accept change on a day to day basis, this is definitely a place to be!

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    2. 4.0
      Former Employee, more than 1 year

      Good place to work

      Feb 4, 2020 - Customer Service Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great working environment, flexible and productive

      Cons

      I can’t think of any cons

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    3. 5.0
      Former Employee, more than 5 years

      Account Manager

      May 7, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun place to grow and learn. Great culture and fun working environment. Encourage you to share best practices and support you to take on new challenges. Awesome benefits, time off and really was a great place to go to work everyday.

      Cons

      Limited opportunity to move up without moving around, but that’s basically everywhere anymore.

      1 person found this review helpful
    4. 3.0
      Former Employee, less than 1 year

      CSE

      Apr 29, 2016 - CSE in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Multi-cultural, fun working environment, plenty of different turns to choose, TV, ping pong table, fresh fruit available for free everyday, partially subsided food, trips to Amsterdam, cool gifts, nice health insurance.

      Cons

      Payment per hour is still in the low side. The feeling that people are watching what you do all the time. The metrics, given so much importance, and interfering in some cases with good customer service.

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      2 people found this review helpful
    5. 5.0
      Former Employee

      Perfect!!

      Jul 19, 2016 - Copywriter in Amsterdam, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice professional experience and working environment

      Cons

      Salaries could be a bit higher

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    6. 3.0
      Former Employee, more than 1 year

      It's okay

      Apr 9, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They try to make it a fun working environment

      Cons

      It's a call center

      3 people found this review helpful
    7. 4.0
      Former Employee, more than 1 year

      Good

      Jan 22, 2021 - CS Partner Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team and working environment

      Cons

      Limited development outside Amsterdam Have to work unsocial hours and are promised the opportunity to change in time but this was never a reality

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    8. 4.0
      Former Contractor, less than 1 year

      Good experience

      Jan 13, 2021 - Customer Service Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The working conditions are very good. Also the working environment

      Cons

      Very stressfrul. Guidelines and procedures change constatly so you never feel 100% of what your are doing.

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    9. 5.0
      Current Employee, less than 1 year

      A company I like very much

      Dec 9, 2020 - Customer Service Specialist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Humane, good working environment, friendly relationship between colleagues, and systematic training

      Cons

      Basically, there are no shortcomings. What must be said is that working hours are relatively late, but basically the company also compensates for overtime

      1 person found this review helpful
    10. 4.0
      Former Employee, less than 1 year

      Good working environment

      Jan 9, 2021 - Senior Finance Analyst in Amsterdam
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good working environment and benefits

      Cons

      Too dynamic and very Busy

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    Viewing 1 - 10 of 110 Reviews

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