BookingGo Reviews | Glassdoor

BookingGo Reviews

Updated October 19, 2018
281 reviews

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3.7
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Approve of CEO
BookingGo CEO Ian Brown
Ian Brown
183 Ratings

281 Employee Reviews

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Pros
Cons
  • "Communication between departments/buildings" (in 5 reviews)

  • "Getting promoted out of the call centre if they struggle replacing you can be a challenge - my reason to leave the company" (in 6 reviews)

More Pros and Cons

  1. "Outbound Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BookingGo full-time

    Pros

    Good money, fun work environment, great people to be around.

    Cons

    Poor management, short breaks, some weekends


  2. "Going Places..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than 8 years)

    Pros

    Forward thinking
    Developing ground transportation
    Huge changes implemented in my tenure
    One of largest Tech firms in UK
    Good range of benefits
    LinkedIn Learning and in-house training platform
    Huge commitment at Manchester location for the future
    Satellite sites demonstrate huge growth, which can only increase

    Cons

    Technical infrastructure sometimes prevents smooth journey for employee and customer
    Management and employee expectation not always in line
    Functions of business don’t always interact cohesively eg. Engineering-Bus.Operation
    Complex product

    Advice to Management

    Fix some of the smaller teething issues before moving on to the bigger projects, get these right and the larger pieces of the "jigsaw" will naturally fall into place, a bit less blue sky thinking and a bit more pragmatism / realism. There needs to be greater standardization across the business in terms of basic functions all areas undertake.

    Despite some frustration in relation to the above, this is a great employer, with a great working environment and a wonderfully diverse work force. I have engaged and met some truly exceptional people here.

  3. "Company of Values and Ambitious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Barcelona (Spain)
    Current Employee - Anonymous Employee in Barcelona (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time

    Pros

    Company with values
    Company that seeks growth
    wonderful people at all levels

    Cons

    processes need to be streamlined,
    should have a better communication within departments to improve customer experience

    Advice to Management

    need to aim at diversification of departments to support growth, and review of processes to make them more efficient and support a better customer experience


  4. Helpful (1)

    "Short sighted company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Manchester, England (UK)
    Current Employee - Software Engineer in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    Great people to work with
    Free breakfast

    Cons

    It seems the only focus of the company is make quick money in the short term without improving the product. In fact lot of the logic of the business is still based on a dreadful legacy system that is very costly to maintain. New projects that should be the core of the new improvements are understaffed. The opinion of engineers are completely dismissed by management when is time to set the strategy and that create requirements that are almost impossible to achieve with this old legacy system.
    The management change primary focus every 2/3 quarters making really difficult to achieve something meaningful.
    There is almost no room for career and salary improvement. In particular, the salaries are sub par compared with the industry.

    Advice to Management

    Listen more people that want to improve systems and products and not only focus on short term gains.


  5. "Graduate Software Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BookingGo full-time

    Pros

    Good culture, great office, relaxed environment.

    Cons

    POs rushing things, communication not very good sometimes.


  6. Helpful (4)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    Good office location, brews and fruits for free

    Cons

    Still needs to improve much in Barcelona. A lot of unhappy workers and people normally don’t stay more than 6 months because it’s quite stressful and management is not effective.

    Advice to Management

    Hope management realizes that need to improve relationship with workers in order to keep them in the company. Also review the team leaders and technical team because some are more interested in anything else but working but have the role guaranteed because of seniority.

    BookingGo Response

    Oct 11, 2018 – People Director

    Hi and thanks for your feedback. Whilst I wish it was more positive we welcome all your feedback as that is how we will get better. As you will know our Barcelona office has been incredibly... More


  7. Helpful (1)

    "Exceeded expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Owner in Manchester, England (UK)
    Current Employee - Senior Product Owner in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (Less than a year)

    Pros

    A brilliant and warm welcome. Felt really settled and acquainted within first 3 months. Huge challenges to solve in the industry - and allowed to get stuck in straight away. Very happy with my move.

    Cons

    The coffee 🙈 ... and no Yorkshire Tea... and not enough Post-it Notes (it’s the small things that make the big things happen!) 😊

    Advice to Management

    OKR culture adds focus - like it - but please encourage more teams to look to the next horizon (and the one after that, and the one after that!). Possible power imbalance in some product teams.

    BookingGo Response

    Sep 25, 2018 – People Director

    Hi and thanks for your review and rating it really is appreciated, I am glad your first few months have been so positive. It's hard to believe that we only "launched"
    Product Groups 2 years ago (16th... More

  8. Helpful (2)

    "Great company with ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Manchester City Centre, England (UK)
    Current Employee - Software Engineer in Manchester City Centre, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than 3 years)

    Pros

    - Multi-cultural environment
    - It's depends on the team and team-lead, but mostly everyone is friendly and people are treated with respect
    - If you struggling with your task you can get support.
    - Great teamwork

    Cons

    - If you get sick you will need to call your manager until 10 o'clock in the morning. Afterwards you will have degrading return to work interview.
    - Culture, fairness, working environment, working from home allowance and stress level - will vary strong from team to team and manager to manager.

    Advice to Management

    Get more clear working from home policy for each product group
    More respect for people if they get sick. Better no sick pay, but more respect!

    BookingGo Response

    Sep 21, 2018 – People Director

    Hi and thanks for your feedback. There is a fundamental truth in your feedback that applies to any business, in that a colleague's experience of a company is really dependant on their manager. I'm... More


  9. "Very good company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Barcelona (Spain)
    Current Employee - Anonymous Employee in Barcelona (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    *Fantastic Office
    *Great colleagues
    *Free Breakfast/Fruit/Soft drinks
    *International company(not Outsourcing)
    *Great Values of acceptance and tolerance

    Cons

    *Call Centre Jobs are all pretty stressful after a while
    *Carrer progression is still poor due small office
    *Some HR procedures still need to be made clearer and more consistent
    *Holiday process isn't smooth due business needs
    *Other Call centres in BCN have better salaries

    Advice to Management

    Other Call centres in Barcelona are more competitive Salary wise and this needs to be considered.
    Planning department needs to be more flexible on holidays.

    BookingGo Response

    Oct 11, 2018 – People Director

    Hi and thanks for your review and rating it really is appreciated. As you will know there have been some changes in the Barcelona office recently and we hope as a result we can become an even better... More


  10. Helpful (1)

    "Great company - on the way upwards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than 3 years)

    Pros

    Strong values, multi-cultural environment, exciting future, great identity

    Cons

    work to be done on certain aspects of the benefits package (but ongoing)

    Advice to Management

    Keep moving forwards

    BookingGo Response

    Sep 13, 2018 – People Director

    Thanks for your review and rating it really is appreciated. I promise that we are committed to keep moving forward to become the best place to work ever. Thanks Ryan


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