BookingGo Reviews | Glassdoor

BookingGo Reviews

Updated February 19, 2019
347 reviews

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3.8
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Recommend to a friend
Approve of CEO
BookingGo CEO Ian Brown
Ian Brown
228 Ratings

Employee Reviews

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Pros
  • "Free Breakfast/Fruit/Soft drinks" (in 32 reviews)

  • "Great work environment, really feel like I have a voice within the company" (in 30 reviews)

Cons
  • "Communication between departments/buildings" (in 6 reviews)

  • "Getting promoted out of the call centre if they struggle replacing you can be a challenge - my reason to leave the company" (in 7 reviews)

More Pros and Cons

  1. "Outbound Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BookingGo full-time

    Pros

    Good money, fun work environment, great people to be around.

    Cons

    Poor management, short breaks, some weekends


  2. Helpful (1)

    "Best company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    Great place to work, very open and honest and a very transparent leadership team. Amazing diverse and multicultural work environment also

    Cons

    I don’t find any cons for my workday - the only one and this is being really picky is the lifts aren’t to great to get up there

    Advice to Management

    Keep doing what you are doing, as an employee I know our company vision and also our department vision

  3. Helpful (1)

    "Quick Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time

    Pros

    Fun, friendly, warm, good career progression, diverse

    Cons

    We are working to iron out some issues, they are being sorted quickly and efficiently


  4. Helpful (1)

    "Better every year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Team Lead in Manchester, England (UK)
    Current Employee - Software Engineering Team Lead in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than 5 years)

    Pros

    Love coming in to work every day. Fantastic offices and a new build on the way. Working with PHP java and kotlin on a fast moving tech stack. Been here 7 years and still cant wait to see what happens next.

    Cons

    I see a lot of Manchester walking between buildings for meetings. With mighty manc weather thats not always great. On the other hand 2020 is coming!

    Advice to Management

    Just keep it up. Thoroughly enjoyed 2018 and the start of 2019. Let's booking do it again.

    BookingGo Response

    Feb 17, 2019 – People Director

    Hi and thank you so much for your review and rating it really is appreciated. Also thank you for your 7 years with the business, you'll have seen a lot of change in that time and have been a key part... More


  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Advisor in Manchester, England (UK)
    Current Employee - Support Advisor in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    Benefits are getting better every year
    Diversity
    Being treated like an equal

    Cons

    Communication could be better between nights and days


  6. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than 3 years)

    Pros

    I’ve worked for Booking Go for over two years and think they are a fantastic company to work for.

    The environment is exciting compared to most boring offices / contact centres, they have so many great perks which are easy to take for granted - such as free hot drinks / fruit, subsidised (great quality) meals in brilliantly unusual canteens, great colleagues and free parties, good perks all round, and every time you think they couldn’t possibly get any better they consistently improve.

    The company as a whole aren’t afraid to make mistakes and learn from them, and they have a great learning culture, with some really useful and interesting learning facilities.

    Great location in the city centre, and that’s only going to get better in the next 1 or 2 years as we move to a purpose-built office on the site of the old Granada Studios - so things can literally only get better.

    There are plenty of opportunities to progress within the company and the Leadership are fantastic at keeping you updated on how the company is doing at regular business updates.

    Cons

    Currently some of the offices are getting a little bit rundown, hopefully they won’t neglect this too much with the new office around the corner. This might be more down to people though rather than the company.

    Advice to Management

    Keep up the great work, i used to dread going to work every day before I started at Booking Go. Now that isn’t a problem

    BookingGo Response

    Feb 9, 2019 – People Director

    Hiya and wow thanks for your review and rating. It really is appreciated. I promise we will keep working hard to make BookingGo an even better place to work. Thanks Ryan


  7. Helpful (1)

    "Great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Barcelona (Spain)
    Current Employee - Supervisor in Barcelona (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BookingGo full-time (More than 3 years)

    Pros

    The management and people team really hears your concerns and make changes to improve your daily work basis. There is free fruit, juice, coffee and cereals. Great location close to amenities. Multicultural nice environment. Good internal promotions. 2 big parties yearly to celebrate (all paid).

    Cons

    Salary in BookingGo not equaled to Booking.com employees with same position. Need to improve on IT infrastructure and transparency regarding cancellation policy and terms and conditions. Poor communication about changes and updates between departments.

    Advice to Management

    Live the company values. Be open to criticism. Lead by example. Manage better communication and changes.

    BookingGo Response

    Feb 4, 2019 – People Director

    Hi and thanks for your review and rating it really is appreciated. I am glad you think we are a great place to work but as you say there are always areas where we can do better and we are working... More

  8. Helpful (1)

    "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Manchester City Centre, England (UK)
    Current Employee - Customer Advisor in Manchester City Centre, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (Less than a year)

    Pros

    The energy in all departments and the friendly atmosphere
    The different opportunities for a career
    Everyone in CS in on the same floor from Managers to Advisors - that's great
    (.... Free breakfast, coffee/tea and fruits all day everyday)

    Cons

    Communal Areas are sometimes messy but that's up to people to clean

    Advice to Management

    Please make sure that the communal kitchens are cleaned as they are right on the floors

    BookingGo Response

    Feb 2, 2019 – People Director

    Hi, thanks for your review and rating it is appreciated. I completely agree about colleagues being responsible for clearing up after themselves. We will keep pushing this. Thanks again Ryan


  9. Helpful (1)

    "Efficient and Friendly Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Barcelona (Spain)
    Current Employee - Customer Service Representative in Barcelona (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (Less than a year)

    Pros

    Great team culture, great training, free breakfast and benefits, good communication throughout the training and hiring process.

    Cons

    In comparison to some sites, the pay can be seen as low but the benefits offered make up for this and employees are offered salary sacrifices that exempt tax (i.e Ticket Restaurant)

    BookingGo Response

    Feb 4, 2019 – People Director

    Hiya and thanks for your review and rating, it really is appreciated. Pay and benefits is always an area that we keep under review and I'm glad you are considering the whole package. We will keep... More


  10. "Mega benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Manchester, England (UK)
    Current Employee - Sales in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than 8 years)

    Pros

    Great Holidays, Pension and other perks like free Partys!

    Cons

    Nothing, great place to work!

    BookingGo Response

    Feb 9, 2019 – People Director

    Thanks 👍Ryan