BookingGo Reviews | Glassdoor

BookingGo Reviews

Updated December 8, 2018
307 reviews

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3.6
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BookingGo CEO Ian Brown
Ian Brown
203 Ratings

Employee Reviews

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  1. "Outbound Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BookingGo full-time

    Pros

    Good money, fun work environment, great people to be around.

    Cons

    Poor management, short breaks, some weekends


  2. Helpful (2)

    "Everything has room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Executive in Manchester, England (UK)
    Current Employee - Operations Support Executive in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    Amazing colleagues, good opportunities to progress, free breakfast, fruit coffee and juice, lots of training material for personal development. Encouragement to attend career snapshots is always given and these snapshots are always full of information regarding that role and what you need to get there. I find this very beneficial as it gives me an idea of where I want to head and also shows you whether or not that role is for you. Everyone is friendly and takes care of each other, its more like a very large family than it is a business. Mental health is taken into consideration and is cared about, People offer there time if you are going through a rough time. Someone is always available for a chat.

    Cons

    Communication lacks from higher management, I don't know about anyone else but I like to know whats going on within the business, how we're doing and the place we're heading as a company. The all business updates provide some of this information but I feel they do not included everything. Certain rules apply to certain people around the business and most managers will be scheduled for one break but if they smoke best believe 5-10 smoke breaks will be taken. Where as for a Customer service agent, this would be like committing a crime. Rules should apply to everyone and not just certain people as this is not fair.

    Advice to Management

    Communicate with your staff better, provide infomation to every staff member to ensure they see it and received (via email) rather than posting it to Workplace and expect everyone to read it, not everyone uses workplace all that often. Provide maximum information rather than minimal.

    BookingGo Response

    Dec 8, 2018 – People Director

    Hi and thanks for your review and rating, it really is appreciated. I think this is one of the most balanced reviews that I've read in a while. Communication is always one of those areas that... More

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time

    Pros

    The multicultural environment. Everybody is very approachable and help you whit an smile with all our doubts

    Cons

    Working some weekends, and the overwhelm experience in peak season.

    BookingGo Response

    Dec 7, 2018 – People Director

    Hi and thanks for your review and rating it really is appreciated. I am glad you are so positive about our people that is key to what makes us special. I agree that Peak can be full on (that's why we... More


  4. "Most certainly would recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (Less than a year)

    Pros

    1) The people - both agents and managers are the ones who make this place exceptional. Such a friendly, fun and chilled atmosphere. I have made some really good friends during my time.
    2) Growth - expanding departments means prospects for progression within the company. There is so many internal vacancies coming up which allows to move between departments, gain new skills and pay rise
    3) Location and benefits - central location, new building coming up, Perkbox

    Cons

    1) The system is sometimes a bit unreliable and it can get a bit frustrating if you are trying to do your job

    BookingGo Response

    Dec 8, 2018 – People Director

    Hiya and thanks so much, I really appreciate your rating and your review. Hopefully, you'll be aware that we are working hard to update the CS systems and as we work more closely with Booking.com... More


  5. "No place like it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    People, culture, office, facilities, benefits many many more

    Cons

    shifts, food, nights/days, lack of communication

    BookingGo Response

    Dec 7, 2018 – People Director

    Hiya and thanks for your review and rating, it really is appreciated. Communication is always one of those areas you need to constantly work on. If you read Paul Downham's update on Workplace today... More


  6. "Proud to be a part of BookingGo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development Specialist in Manchester City Centre, England (UK)
    Current Employee - Learning and Development Specialist in Manchester City Centre, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than a year)

    Pros

    Everyone is very welcoming and supportive. The company really do live by their values and it's evident everyday. There are lots of opportunities to develop yourself within the business. I not only enjoy my job but have also found some friends for life working here.

    Cons

    I can't think of anything other than I wish I had joined sooner

    Advice to Management

    Keep being transparent with the business plans.

    BookingGo Response

    Dec 7, 2018 – People Director

    Hiya, thanks for your review and rating it really is appreciated. Don't have much to say really I'm glad it is going so well and appreciate that working in L&D you are a key part of the equation that... More


  7. "Its like a family !!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Recommends
    Positive Outlook

    I have been working at BookingGo full-time (More than 5 years)

    Pros

    Team Work - People who care about the customer and the business
    Committed staff, at all levels, who live and breathe the company values.
    Great opportunities, across the whole business, so ability to build a career, for those who want to.

    Cons

    Due to the size of the business, we are now split across 4 offices in Manchester and 1 in London, so hard to come together, as 1 - Need to work on collaborative working across sites

    Advice to Management

    Keep making this a "Great Place To Work" and make this the #1 company to work for.

    BookingGo Response

    Dec 7, 2018 – People Director

    Hi thanks for your review and rating it really is appreciated. Also thanks for your 5 year service, you've seen a lot of change and will have contributed loads to our growth so thank you very much... More

  8. "Dept Head"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (More than 10 years)

    Pros

    Amazing place to work, company has gone from strength to strength each and every year and has been a fantastic journey to be part of. The company consistently looks and innovation and is truly committed to making the industry better for the customer experience and making the company the place to be for its employees with amazing offices and facilities in various locations and even better parties which get better and better with each passing year. The business has an amazing diverse multi cultural environment which is evident every single day.

    Cons

    Cant think of any at the moment

    Advice to Management

    Keep listening to the front line - the key to developing the business is using the insight that the whole of the business can deliver not just a few.

    BookingGo Response

    Dec 7, 2018 – People Director

    Thank You 😄 and thanks for the 10 years service, here's to many more. All the best Ryan


  9. "Customer Service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Barcelona (Spain)
    Current Employee - Customer Service Representative in Barcelona (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time (Less than a year)

    Pros

    Great company to work for and with so far! There is no feeling where you feel that the management looks at you down.
    You can feel it from the day you have the interview that they will care .
    You feel valued in your job. Salary is good for what you do !Atmosphere is great in the team . You got also free fruit and coffee ! If you lucky enough to be based in Barcelona you got the best view of any office.

    Cons

    Can be repetitive some days. You have to be early or morning shifts, you can't mix

    Advice to Management

    Keep the good job up!

    BookingGo Response

    Dec 8, 2018 – People Director

    Thanks for your feedback, we are working hard to make sure everyone feels like this every day. Thanks Again Ryan


  10. "Love it here, and have done since I started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BookingGo full-time

    Pros

    So many opportunities, the business is always changing. So much support and great colleagues

    Cons

    The traffic! :) other than that I don't have any!

    Advice to Management

    Share a little more of what's going on to those on the front line. We love to know how our business is doing and how it is changing!

    BookingGo Response

    Dec 7, 2018 – People Director

    Hi and thanks for your review and rating it really is appreciated. I'm with you re the traffic 😩 but part of the problem is that Manchester is growing so much all the investment they have made in... More