Books-A-Million Reviews

Updated May 30, 2020

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2.9
38%
Recommend to a Friend
36%
Approve of CEO
Books-A-Million President & CEO Terry Finley  (no image)
Terry Finley
431 Ratings
Pros
Cons
  • "constant harassment about magazine sales and discount cards(in 293 reviews)

  • "Mandatory holidays, minimum wage pay(in 97 reviews)

More Pros and Cons
  1. "BAM Salary"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Part Time Book Seller in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Books-A-Million part-time for more than a year

    Pros

    friendly staff, managers are willing to work around employee schedule

    Cons

    having to stand all day, I guess?

    Books-A-Million2020-05-18
  2. "Good For College Students"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller and Cashier in McDonough, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Books-A-Million part-time for more than a year

    Pros

    Nice coworkers, cross training opportunities, flexible scheduling.

    Cons

    Horrible pay, crooked management, sales are horrible.

    Books-A-Million2020-05-29
  3. "Fine for my seasonal job in college, but not good otherwise"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cafe Lead in Fairview Park, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Books-A-Million part-time for more than 3 years

    Pros

    30% employee discount, ability to borrow any 1 book from the store for a 2 week period, flexible scheduling, mandatory holidays, no holiday pay

    Cons

    Constantly harassed about magazine and card sales, no upward mobility, low pay, nearly non-existent pay raises

    Continue reading
    Books-A-Million2020-05-31
  4. "Nice staff at my branch but..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sale Associate 
    Doesn't Recommend
    Neutral Outlook

    I worked at Books-A-Million part-time

    Pros

    30% discount on in-store purchases Great for introverts and bookworms

    Cons

    Upselling. Either you have it or you don't. Got commission for every magazine sold, but unless there was a special promotion going on, the pay was bleak, and hardly added anything to the paycheck. One of the keyholders was cliquey and didn't do her job. Any attempts to offer constructive criticism were met with crying and later her spreading gossip about you.

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    Books-A-Million2020-05-12
  5. "Great Co-workers, but nothing else"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Tallahassee, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Books-A-Million full-time for more than 5 years

    Pros

    The co-workers are great and there is a 30% discount.

    Cons

    The pay is criminally low. Managers only make $11-$12 an hour and new hires make $8.75. The company expects one person to do the work of two people with no end in sight. There is a lot of stress about having to get cards and magazines.Turnover is very high.

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    Books-A-Million2020-05-19
  6. "Good for short-term, a bit draining long-term"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bookseller 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Books-A-Million part-time for less than a year

    Pros

    If you love books, the atmosphere is very nice. It has all the same issues as any other retail store, though it's usually not as busy.

    Cons

    You'll be pushed to sell memberships and magazines and the magazines just aren't popular. There are lots of technical issues with registers and with the computer database that keeps track of all the products. Corporate also takes a long time to respond to issues with payroll (and most other problems as well)

    Books-A-Million2020-05-02
  7. "A Retail Nightmare"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Books-A-Million full-time

    Pros

    30% discount, low skill required to do tasks, obviously great place to work if you’re a reader. Company does seem to care about social/progressive causes. An associate assistance fund exists to help those in need... but we the employees pay into it (voluntarily). Unfortunately they can’t raise any money for their employee’s stagnant and abysmal wages.

    Cons

    Home office is naïve beyond measure. They’re friendly, but despite bragging as to how many corporate people came from stores, they have absolutely no idea what actually happens in a store. Directives are usually inefficient or grossly underestimated in their time required. Errors almost always exist and just consume more time. There’s a lot of repetitive tedium. The company, in terms of technology, is DECADES behind. Some stores have computer equipment that is 10+ years old. Cafe equipment, considered “new” was already rusting! The company only uses bandaids- getting a replacement is pulling teeth. Wages are *terrible* beyond any description. How hard is it to find a new associate to peddle the store’s metrics when they start at 30 cent about minimum wage. Speaking of metrics, the company HEAVILY leans on magazine subscriptions, even in 2020, To balance their P&Ls. Your yearly raise could be PENNIES. One or two highly ranked executives are wonderful and strong advocates for their subordinates, but the vast majority of “higher-ups” only care about metric performance. If you’re lucky, you’ll have a wonderful DM who works with you and genuinely cares, but you’re just as likely to have a lazy, detached DM with no empathy. Covid19 is going to be the end of BAM. Our sales are returning to normal, but the company reacts so slowly to ANYTHING, that we’ll be worked to death before our part time staff, 80% of the store usually, even return to work. The company does it’s best to try and pretend to care, but their promises are empty 9 times out of ten. After starting a yearly internal satisfaction/engagement survey, employees uniformly expressed concern over low wages, too intense focus on metrics, massive amounts of tasking, and an archaic dress code. As a result, the company promised to look into and handle these (except metrics, where goals are only ever increased). A year and a half later, we’re allowed to wear jeans at work... that’s it. The benefits are largely absent. There’s a reward system where you can accrue “bookmark points” to spend on all sorts of things... all of which are expensive and take years to accrue. You get a discount. Full time employees get benefits and ONE personal day a year. Don’t get sick! There’s no sick time. Vacation is earned after a year, but doesn’t roll over, and affects your payroll budget even if you manage to actually take one.

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    Books-A-Million2020-05-15
  8. "Good Temporarily, Way too much long term"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bookseller 
    Doesn't Recommend
    Negative Outlook

    I have been working at Books-A-Million part-time for less than a year

    Pros

    Absolutely awesome people to work with, flexible-ish schedule.

    Cons

    Too much pressure on metrics such as memberships cards and magazine subscriptions, makes the job basically a living hell. My specific GM wants us to lie(skirt the truth) to customers about some things related to metrics. Generally crappy company, but great people

    Continue reading
    Books-A-Million2020-05-10
  9. Helpful (1)

    "Come work for people who don’t care :)"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Books-A-Million full-time for more than 3 years

    Pros

    The discount is a acceptable 30% twice a year they give you an extra 10% on a Friday to convince you they give a care for you. Maybe find District Managers who actually want to work and lead instead of shifting the hard duties of management on to people who make less and shouldn’t have to be saddled with having to do their job too.

    Cons

    The corporate office is insane in how disconnected it is from the people working in the field. The amount of double speak given to managers in how they communicate to associates. The constant cutting of salary and scheduling hours is insulting to everyone who works in the field. The greed they showed during the recent outbreak highlighted just how out of touch they were. People give the CEO a lot of flak but he’s only guilty of being surrounded by yes men that won’t attempt to modernize the company.

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    Books-A-Million2020-05-20
  10. "NO COVID Response - Low Pay - No Work Life Balance"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Middle Management in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Books-A-Million full-time for more than 10 years

    Pros

    Great coworkers. There are some amazing and brilliant people there.

    Cons

    No reasonable COVID response. No PPE, no support for work from home, no temperature readings, no masks, no wellness checks - you get a bottle of sanitizer (good luck!). Poor internal communication. Office politics heavy. Heavily aged technology. Exceptionally lean work force with unrealistic expectations from management. Lower than market pay. Only cares about you as a work contract. As a salary employee expect to work 60+ hours, have little to no vacation, and the seasonal holidays are completely out of the question. Work life balance is out the window - very few managers care about you and your family. No career pathing. Benefits are not comparable to market - health care is horrible and expensive.

    Continue reading
    Books-A-Million2020-05-21
Found 1146 reviews