Books-A-Million Reviews | Glassdoor

Books-A-Million Reviews

Updated September 25, 2017
935 reviews

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2.8
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Terry Finley
340 Ratings

935 Employee Reviews

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Pros
Cons
  • You are expected to sell magazine subscriptions and discount cards (in 269 reviews)

  • Selling membership cards and magazines (in 78 reviews)

More Pros and Cons

  1. Helpful (1)

    "Feedback on the negative reviews."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Support from DM $ GM, DM knows my name, total teamwork environment, flexible schedule, new associate on boarding was spot on with follow up, fantastic perks i.e discount, book loans, promotional incentives.

    Cons

    Am not trying to paint an entire rosy picture as every job has negatives. There are days where you just don’t feel like trying to push the magazine and member subscriptions and all you want to do is help customers find the books they are looking for. The hourly rate could use a look at by corporate.

    Advice to Management

    Associates complaining about selling magazines and memberships should not act like this is some big surprise. During the interview process you are asked if you are comfortable with this (at least I was so I am assuming this interview policy). My only advice to management is to take a good hard look at your hourly rates as there are alike jobs that pay a dollar more for an entry level, Bookseller position.


  2. "More Worried about Sales than Good Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Portland, ME
    Former Employee - Anonymous Employee in South Portland, ME
    Doesn't Recommend

    I worked at Books-A-Million part-time

    Pros

    Management does care if you're happy but they get a lot of pressure from corporate about sales.

    Cons

    If you work here be prepared to constantly sell - even if you work as a barista in the cafe. A good sales person can read people and determine whether or not they're going to make a sale - the policy here is to keep trying! Even if you can tell the person is not interested. Nothing like making your customers uncomfortable. Additionally, you are punished for not making sales.

  3. "Good Part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Fredericksburg, VA
    Former Employee - Sales in Fredericksburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Books-A-Million part-time (More than a year)

    Pros

    Overall it really was a nice place to work. The employees were friendly and so was the management. They take the time to help employees not just reprimand them. If you're not meeting your sales goals they make sure to take the time to talk with you about what you could do differently and how you could improve

    Cons

    The work itself isn't very stimulating. That's really the only con but the company was run well in my opinion

    Advice to Management

    keep doing what youre doing


  4. "books a million"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Books-A-Million full-time

    Pros

    the place a really resourceful

    Cons

    nothing bad to say I love e it

    Books-A-Million Response

    Sep 14, 2017 – HR, Recruiter

    Thank you for your feedback! It is our standard to ensure that our associates feel empowered to passionately and positively represent the Books-A-Million brand through mutual respect. We appreciate... More


  5. "I can't say it was bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Daytona Beach, FL
    Former Employee - Anonymous Employee in Daytona Beach, FL
    Recommends
    Neutral Outlook

    I worked at Books-A-Million full-time (More than a year)

    Pros

    When the hurricane hit this area, BAM helped out a lot of people. Home Office people are friendly, and sometime.give out bookmarks if you're doing your job w/ enthusiasm.
    It's not really a tough job, you just have to care and actually do your job. I loved my GM and majority of my management team, as well as most of my coworkers. My discount was pretty great, gonna miss that.
    Flexible hours.

    Cons

    My store was great. No complaint, other than I wish I got to work on what I really loved about my job a lot more.
    The company cut all specialist positions, taking back their raise. Around that time, they had also changed their raise system, making it harder to get and less money incentive.

    Advice to Management

    You could appreciate all of your stores more.
    Contests arent fair if you assign all the stores the exact same goal. Store volume and traffic varies, as well as booksellers keeping up, with no real reward. Step it up.
    With that beinf said, Book Drives aren't supposed to around YOUR profit. It's for the kids, and I will sell bargain baby/teen books all day.


  6. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Books-A-Million full-time

    Pros

    Friendly people, easy work, set in stone procedures

    Cons

    Upsell, upsell, upsell, all about discount cards

    Advice to Management

    Just chill on upsell and numbers


  7. "Okay all around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Bridgeport, WV
    Former Employee - Shift Supervisor in Bridgeport, WV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Books-A-Million (More than a year)

    Pros

    Great company policy with buying/borrowing books from store. Great about working around my college schedule.

    Cons

    out dated system, better training. stress card sales very much and made it a stressful work environment for a part time job.

  8. "I'm glad I don't have to work here forever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in Homewood, AL
    Current Employee - Lead in Homewood, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Books-A-Million full-time (More than a year)

    Pros

    The discounts are lovely, coworkers are the best, honestly I love going to my job most days.

    Cons

    We're paid terribly, underappreciated by management that takes credit for our accomplishments and blames us for their failures. As far as I can tell the best way to move forward in the company is to be good at sucking up to superiors and being a jerk to inferiors in the company.

    Advice to Management

    Be a good person. And don't lie. And I think metrics go up when employees are happy.


  9. "Book Seller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    customers were nice. discount was good. Co-managers were wonderful

    Cons

    no benefits. very unsupportive work environment due to bad GM.

    Books-A-Million Response

    Sep 8, 2017 – HR, Recruiter

    We appreciate you taking the time to share your experience with us. The BAM team is always seeking ways to improve and we would like to continue this conversation with you. Please contact us at... More


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Books-A-Million full-time

    Pros

    Fun never boringmeet great people

    Cons

    Heavy sales requirementslow pay stress long hours

    Advice to Management

    Good


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