Boomtown Reviews | Glassdoor

Boomtown Reviews

Updated October 24, 2018
20 reviews

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4.5
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Recommend to a friend
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Alfred "Chip" Kahn IV
13 Ratings

Employee Reviews

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  1. "Highly Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent
    Current Employee - Technical Support Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boomtown full-time

    Pros

    --Very close-knit group of highly intelligent, fun, generous people.
    --Plenty of variety
    --The opportunity to take merchants who are frustrated with technology and make them happy
    --Always learning more and more about technology, both from coworkers and from having so many types of payment devices we support
    --Management knows we're still learning every day as the company grows and the number of items we support grows. So they don't judge or get upset when we don't know everything.
    --The chance to work from home.
    --Benefits are good.
    --It's a company with integrity, so we can be proud of where we work
    --Instead of Employee of the Month, we have Boomtown Badass. How fun is that?!
    --And the most important "pro"--looking forward to coming to work each day

    Cons

    --Changing schedules (but call centers are that way)
    --Supporting sooo many payment devices that we can't possibly know enough and have to research while we're on the phone with merchants (but that's part of the fun, too!)


  2. Helpful (2)

    "I work there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Scottsdale, AZ
    Current Employee - Customer Care Agent in Scottsdale, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Boomtown full-time (More than a year)

    Pros

    The job is full of nice people and it is EASY. We have fun all day with Cornhole and Ping-pong. You can even work from home sometimes! Casual dress every day and no cubicles!

    Cons

    The Breakroom does not have an oven or a stove. Only a microwave and coffee pot. There are some frustrating aspects of day-to-day with the use of the software, but not the end of the world

  3. Helpful (2)

    "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boomtown full-time (More than a year)

    Pros

    The company, environment, people, everything is fantastic! Working many IT positions through my career and none have been more satisfying than Boomtown. They treat all the employees well, give all the employees the opportunity to peruse advancement and new venues.
    Management is top notch, can sometimes be hectic but to be expected with a new growing company, but it's always well managed.

    Cons

    The only con I would have would be location, Scottsdale is out of reach for a lot of people due to the cost of living around the company.

    Advice to Management

    Keep up the amazing work


  4. Helpful (1)

    "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Tiburon, CA
    Current Employee - Sales Executive in Tiburon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boomtown full-time (More than 3 years)

    Pros

    What an incredible and influencial team solving a very complex industry. I can confidently say I've learned more at Boomtown then I have anywhere else. The team is dynamic, courious and always willing to help lend a hand. Boomtown also believes in self-leadership and is constantly focused on how individuals can grow within the organization.

    Cons

    Went through a short tough spell and the team hired a few wrong individuals. The company quickly learned from the mistake and put the right hires in place. Growing a company is never perfect, just happy we had the right executive team to take care of it quickly.

    Advice to Management

    Keep up the good work and thank you for the incredible opportunity.


  5. Helpful (1)

    "Promising Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Scottsdale, AZ
    Current Employee - Customer Care Representative in Scottsdale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boomtown full-time (Less than a year)

    Pros

    - Dress code is casual wear, but video chat with customers is always a possiblity
     - Time goes by quickly as it's set up as an inbound call center
     - Centralized chat with various partners makes resolving issues quick and efficient
     - KB covers just about every question you could possibly have in troubleshooting devices
     - Chat bots assist in solving Tier 1 questions with limited intervention

    Cons

    - Will have to field calls for other departments
     - No formal Call center training
     - Limited, nonexistant, or outdated documentation on standard operating procedures
     - Chatting with Project Management often necessary as work orders typically contain incomplete or invalid information.


  6. Helpful (1)

    "Start up to Scale Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Scottsdale, AZ
    Current Employee - Technical Support Engineer in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boomtown full-time (More than a year)

    Pros

    Lots of opportunities to grow and expand.
    Something new to learn every day.
    The people are the best part of Boomtown,

    Cons

    Fast paced environment, where technicians are required to support a wide variety of applications. Documentation is lacking.


  7. Helpful (1)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boomtown full-time (More than a year)

    Pros

    Management cares about employees, great work life balance, employee empowerment, fun place to work.

    Cons

    Have not discovered any yet.

  8. Helpful (4)

    "Close knit group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Boomtown full-time

    Pros

    Definitely fast paced with a lot of variety every day.

    Cons

    No real direction communicated down from on high.

    Advice to Management

    Include everyone in the story.


  9. "Front Office Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Clerk in Jacksonville, NC
    Former Employee - Front Office Clerk in Jacksonville, NC
    Recommends
    Positive Outlook

    I worked at Boomtown full-time (More than 3 years)

    Pros

    Wonderful staff to work with.

    Cons

    Not flexible with schedules or with raises.


  10. Helpful (2)

    "Building a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boomtown full-time (More than 3 years)

    Pros

    - Interesting work building a real business
    - Focused on a single problem with real world impact on US SMBs
    - Two lines of business: operational and product, so plenty of opportunity to learn about both
    - Great team - finds humor in everyday

    Cons

    - Like any start up, the hours can be long and vary from week to week
    - Customer focused business means that we hold ourselves to the highest standards & responsiveness is key