Boots Opticians Reviews | Glassdoor

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Boots Opticians Reviews

Updated February 17, 2018
92 reviews

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2.6
StarStarStarStarStar
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Approve of CEO
Boots Opticians President and CEO Simon Roberts
Simon Roberts
28 Ratings

92 Employee Reviews

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Pros
  • Staff discount of 70% on Rx glasses and in Boots UK stores (in 11 reviews)

  • Good discount on glasses and okay staff discount (in 6 reviews)

Cons
  • re given too much to do during the day as the management are never on the shop floor doing their actual jobs (in 8 reviews)

  • Short staffed management is sometimes like a school playground un organised rotas not printed till the week you start (in 4 reviews)

More Pros and Cons

  1. "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Congleton, McLean, KY
    Current Employee - Anonymous Employee in Congleton, McLean, KY

    I have been working at Boots Opticians part-time (More than a year)

    Pros

    Hours ok, staff discount good. Colleagues lovely and customers ok

    Cons

    Pay isn't great! Work every weekend


  2. Helpful (2)

    "Manipulative,take advantage of hard workers,no support."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Customers were nice. Got paid on time. Wasn't physically abused.

    Cons

    Egotistical trainers,who are more interested in going to hotels for meetings than actually training people.
    Pressure to sell is impossible to correlate with integrity

    Advice to Management

    Examine where your training budget is being spent.

  3. "Nepotism/ favouritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Consultant
    Current Employee - Optical Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Meeting and helping the lovely customers.

    Cons

    Management lazy and has favourites. If the manager is in a bad mood can speak to you quite nastily. Certain staff very lazy and can do as they please. They spend a lot of time chatting/wasting in the office and it's not about work. Favouritism regarding taking holidays especially at Xmas and bank holidays. The favourites can also have their mobiles on the shop floor, instead of in their locker. I get treated differently to the favourites. I feel unappreciated and dislike how others can be so lazy yet the manager doesn't say anything about it. I often find myself alone on the shop floor dealing with everything while the others are all having a good old chat in the managers office. I feel there is nowhere to go for help or advice within this company, they just don't care!

    Advice to Management

    Boots opticians management are the worst managers I have ever worked for. Get rid of them! It's causing a toxic work environment. It's definitely bad for colleagues health!


  4. Helpful (1)

    "Resident Optometrist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Optometrist in Fakenham, England (UK)
    Current Employee - Resident Optometrist in Fakenham, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good sized practice for Single Optometrist.
    Equipment now very good after being upgraded for me.

    Cons

    Nothing springs to mind in a negative.


  5. Helpful (1)

    "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Assistant in Norwich, England (UK)
    Current Employee - Optical Assistant in Norwich, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Boots Opticians full-time (More than a year)

    Pros

    Ability to progress, and receive degree in optics funded by Boots

    Cons

    company so focused on getting more and more customers through the door but no staff to serve.


  6. Helpful (1)

    "optical consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Advisor in Birmingham, England (UK)
    Current Employee - Optical Advisor in Birmingham, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots Opticians full-time (More than 5 years)

    Pros

    good pay, good maternity leave time

    Cons

    pay opticians less then what they pay someone on fragrance contour/ No7


  7. Helpful (1)

    "Interview Process is Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant in London, England (UK)
    Former Employee - Optical Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Boots Opticians full-time (Less than a year)

    Pros

    The interview process is well put together.

    Cons

    There is a lot they don’t tell you in the interview.

    Advice to Management

    Treat staff better and hire appropriate staff not friends and family members

  8. "good team but very sales based"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boots Opticians full-time

    Pros

    good training package, good salary

    Cons

    retail work so needs flexibility at weekends


  9. Helpful (2)

    "Where to start!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Consultant in Glasgow, Scotland (UK)
    Former Employee - Optical Consultant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Boots Opticians part-time (More than 10 years)

    Pros

    Good staff benefits. Great customer base. Good work team.

    Cons

    Pushy upper management who have no concerns about the working environment as long as targets are met. My shop was constantly short staffed and the clinic fully booked. The opticians were constantly harassed with manager squeezing people into the clinic and really not caring about the effect on staff morale. At these times the mood in the shop was not nice. Once the clinic was fit to bust the manager would go home early. That left two people on shop floor to do contact lens teaches, book appts, dispense glasses, do repairs, screen patients etc etc...I worked here a long time....couldn't bear it in the end. Sometimes had no lunch. No tea breaks .

    Advice to Management

    Employ managers who are compassionate and willing to work. Treat staff better and you may just get better overall performance. Spend less on point of sale and pay staff more. The paper waste is terrible. Think of the environmental impact!! Ensure staff have rest periods. No wonder company sickness is the way it is.


  10. Helpful (2)

    "No Employee Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainee Optical Consultant in Folkestone, England (UK)
    Current Employee - Trainee Optical Consultant in Folkestone, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Boots Opticians full-time (Less than a year)

    Pros

    Pay is good and same hours every shift and free training.

    Cons

    I have only been working within the branch for 1 month and everything has been unorganised since starting. my first day I was expected to pre-screen without any training due to staff illness. I haven't been designated a mentor and feel uncomfortable going to management for help. I recently went on a two day training course to Nottingham which was a long travel but an interesting event and then 4 days later had to travel to Bristol to take part in a dispensing training course which was at my "local" training hub which was not local and I had to travel past another more local hub to get to that one.

    Advice to Management

    After experiencing a fainting episode in Bristol whilst training my management was informed but I have received no employee care (I received no calls to ensure I was okay). Since returning back I have been forced to sign off whilst having tests done via the doctors revolving around the episode experienced at the training course yet management have not taken this seriously and have provided their opinion suggesting I should not take any time off because it was only fainting. Overall feel this should NOT be how management treat staff and strongly suggest management should be taught how to deal with these situations (especially as I do have other medical problems documented on company records)


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