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Boots Opticians

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Boots Opticians

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Boots Opticians Employee Reviews about "poor management"

Updated Sep 21, 2023

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Found 523 of over 536 reviews
3.3
50% Recommend to a Friend
59% Approve of CEO

Found 22 of over 536 reviews

3.3
50%
Recommend to a Friend
59%
Approve of CEO
Boots Opticians Managing Director James Arrow  (no image)
James Arrow
124 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Many nice practices with great teams(in 37 reviews)
  • "Helpful and friendly staff.(in 28 reviews)
  • "Colleagues are great people and feel you make a difference in your job(in 27 reviews)
  • "It was good pay and flexible(in 25 reviews)
  • "Received good training(in 22 reviews)
Cons

Ratings by Demographics

This rating reflects the overall rating of Boots Opticians and is not affected by filters.

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Reviews about "poor management"

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22
    1. 1.0
      Dec 30, 2019
      Optical Consultant
      Former Employee, more than 3 years
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cam build great friendships depending on the store atmosphere.

      Cons

      Understaffed, Poor management No real path to progression Disabled employees are treated poorly.

      1. 1.0
        Mar 11, 2017
        Optometrist
        Current Employee, more than 10 years
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Benefits package and staff discount card are the ONLY reason for choosing this company.

        Cons

        Where to begin? From a Clinicians point of view: 1) Everything is based around sales and targets- don't kid yourself that you have professional freedom. 2) 'Patient enrichment' is nothing but a punchline- they do not allow/ offer support to achieve this. 3) Highly pressurised environment to convert every patient, OR have a strong amount of documented evidence why that patient did not get a recommendation for glasses. 4) Manager observes your exam periodically every day/ week- only to ensure you are recommending a dispense- they then use this as evidence in your performance review. Is this snap shot view truly representative? 5) Pressure to cram everything into an eye exam slot- no consideration of enhanced service ambition- the manager does not want you to do anything else other than do eye tests/ contact lenses. 6) Little carer advancement- total old boys network 7) Lets talk money: Bonus targets totally unachievable 8) Patient management is poor- the system of booking patients means you are 20 minutes behind, this obviously has knock on effects on patient perception and satisfaction, not to mention your 'lunch hour'- its actually 20 minutes at best.

        6
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        1. 2.0
          Feb 23, 2021
          Optometrist
          Current Employee
          Bournemouth, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Company has a good reputation

          Cons

          Poor management Mixed paper and computer records with no coordination, very inefficient Old equipment Tatty building with poor staff amenities

          1
          1. 2.0
            Jul 21, 2020
            Trainee Optical Consultant
            Former Employee, more than 1 year
            Knutsford, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Staff Discount for glasses was good

            Cons

            Poor management that didn't want to learn

            1. 3.0
              Jun 8, 2022
              Optometrist
              Current Employee, more than 3 years
              Recommend
              CEO Approval
              Business Outlook

              Pros

              The benefits: Amazing pension, staff discount, sick/maternity pay

              Cons

              Poor management who provide a lack of support in store. Always short-staffed. Have to threaten to leave in order for your salary to be increased.

              2
              1. 3.0
                Nov 27, 2019
                Optical Consultant
                Former Employee, more than 1 year
                Chichester, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                *Staff discount 70% off glasses *Discount card for main boots store *Some staff nice *Uniform given

                Cons

                *makes you cover up tattoos *Poor management *Company claims they care about staff mental health, THEY DO NOT *Management take a blind eye to favourites *Values all wrong, company was good but now want you to overcharge customers on things they don't need Lack of resident Optician always using locoms

                1
                1. 2.0
                  Nov 1, 2021
                  Optical Consultant
                  Current Employee, more than 3 years
                  Colchester, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Great staff team on the floor, all muck in together to try to get through the day

                  Cons

                  Poor management, don't listen to their staff, dismissive of everything that's said to them

                  1
                  1. 2.0
                    Mar 20, 2022
                    Optometrist
                    Current Employee, more than 1 year
                    London, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Nothing really, this company have sadly gone downhill.

                    Cons

                    Poor management Lack of respect for clinical staff

                    1
                    1. 2.0
                      Sep 25, 2020
                      Optical Assistant
                      Former Employee, less than 1 year
                      London, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good staff to work with

                      Cons

                      Poor Management of employees and work load

                      1. 2.0
                        Dec 24, 2021
                        Optical Assistant
                        Current Employee
                        Bathgate, Scotland
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Job can be interesting at times Closed over Christmas

                        Cons

                        Expected to go above and beyond everyday for minimum wage Spoken to like crap from customers Poor management who don’t have a clue

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                      Reviews by Job Title

                      • Optical Consultant(126)
                      • Optical Assistant(60)
                      • Trainee Optical Consultant(48)
                      • Optometrist(40)
                      • Dispensing Optician(22)

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