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Boots Opticians Employee Reviews about "poor management"

Updated Nov 1, 2021

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Found 484 of over 484 reviews
3.3
52% Recommend to a Friend
56% Approve of CEO

Found 23 of over 484 reviews

3.3
52%
Recommend to a Friend
56%
Approve of CEO
Boots Opticians Managing Director James Arrow  (no image)
James Arrow
110 Ratings

Top Review Highlights by Sentiment

Pros
  • "good team always there to help(in 31 reviews)
  • "It was good pay and flexible(in 25 reviews)
  • "Helpful and friendly staff.(in 23 reviews)
  • "Colleagues are great people and feel you make a difference in your job(in 23 reviews)
  • "Received good training(in 22 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "poor management"

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  1. 1.0
    Former Employee, more than 3 years

    Just No

    Dec 30, 2019 - Optical Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cam build great friendships depending on the store atmosphere.

    Cons

    Understaffed, Poor management No real path to progression Disabled employees are treated poorly.

    Continue reading
    Be the first to find this review helpful
  2. 1.0
    Current Employee, more than 10 years

    Clinicians should avoid this company

    Mar 11, 2017 - Optometrist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits package and staff discount card are the ONLY reason for choosing this company.

    Cons

    Where to begin? From a Clinicians point of view: 1) Everything is based around sales and targets- don't kid yourself that you have professional freedom. 2) 'Patient enrichment' is nothing but a punchline- they do not allow/ offer support to achieve this. 3) Highly pressurised environment to convert every patient, OR have a strong amount of documented evidence why that patient did not get a recommendation for glasses. 4) Manager observes your exam periodically every day/ week- only to ensure you are recommending a dispense- they then use this as evidence in your performance review. Is this snap shot view truly representative? 5) Pressure to cram everything into an eye exam slot- no consideration of enhanced service ambition- the manager does not want you to do anything else other than do eye tests/ contact lenses. 6) Little carer advancement- total old boys network 7) Lets talk money: Bonus targets totally unachievable 8) Patient management is poor- the system of booking patients means you are 20 minutes behind, this obviously has knock on effects on patient perception and satisfaction, not to mention your 'lunch hour'- its actually 20 minutes at best.

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    6 people found this review helpful
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  4. 2.0
    Current Employee

    Poor start

    Feb 23, 2021 - Optometrist in Bournemouth, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company has a good reputation

    Cons

    Poor management Mixed paper and computer records with no coordination, very inefficient Old equipment Tatty building with poor staff amenities

    Continue reading
    1 person found this review helpful
  5. 2.0
    Former Employee, more than 1 year

    Poor

    Jul 21, 2020 - Trainee Optical Consultant in Knutsford, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Staff Discount for glasses was good

    Cons

    Poor management that didn't want to learn

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  6. 3.0
    Current Employee, more than 3 years

    Boots Opticians

    Jun 8, 2022 - Optometrist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits: Amazing pension, staff discount, sick/maternity pay

    Cons

    Poor management who provide a lack of support in store. Always short-staffed. Have to threaten to leave in order for your salary to be increased.

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    2 people found this review helpful
  7. 3.0
    Former Employee, more than 1 year

    Wouldn't advise

    Nov 27, 2019 - Optical Consultant in Chichester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *Staff discount 70% off glasses *Discount card for main boots store *Some staff nice *Uniform given

    Cons

    *makes you cover up tattoos *Poor management *Company claims they care about staff mental health, THEY DO NOT *Management take a blind eye to favourites *Values all wrong, company was good but now want you to overcharge customers on things they don't need Lack of resident Optician always using locoms

    Continue reading
    1 person found this review helpful
  8. 2.0
    Current Employee, more than 3 years

    Pandemic has ruined the job

    Nov 1, 2021 - Optical Consultant in Colchester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great staff team on the floor, all muck in together to try to get through the day

    Cons

    Poor management, don't listen to their staff, dismissive of everything that's said to them

    Continue reading
    1 person found this review helpful
  9. 2.0
    Current Employee, more than 1 year

    Hard work and little to show for it

    Mar 20, 2022 - Optometrist in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nothing really, this company have sadly gone downhill.

    Cons

    Poor management Lack of respect for clinical staff

    1 person found this review helpful
  10. 2.0
    Former Employee, less than 1 year

    Pre screen tests

    Sep 25, 2020 - Optical Assistant in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good staff to work with

    Cons

    Poor Management of employees and work load

    Be the first to find this review helpful
  11. 2.0
    Current Employee

    Poor management with poor wages

    Dec 24, 2021 - Optical Assistant in Bathgate, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Job can be interesting at times Closed over Christmas

    Cons

    Expected to go above and beyond everyday for minimum wage Spoken to like crap from customers Poor management who don’t have a clue

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