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Boots Opticians Employee Reviews about "poor management"
Updated Sep 21, 2023
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Full-time, Part-time
English
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Found 523 of over 536 reviews
50% Recommend to a Friend
59% Approve of CEO
Found 22 of over 536 reviews
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James Arrow
124 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Upper management is completely disconnected from what is going on with their staff or from the running of the day" (in 9 reviews)
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Reviews about "poor management"
Return to all Reviews- 1.0Dec 30, 2019Optical ConsultantFormer Employee, more than 3 years
Pros
Cam build great friendships depending on the store atmosphere.
Cons
Understaffed, Poor management No real path to progression Disabled employees are treated poorly.
- 1.0Mar 11, 2017OptometristCurrent Employee, more than 10 years
Pros
Benefits package and staff discount card are the ONLY reason for choosing this company.
Cons
Where to begin? From a Clinicians point of view: 1) Everything is based around sales and targets- don't kid yourself that you have professional freedom. 2) 'Patient enrichment' is nothing but a punchline- they do not allow/ offer support to achieve this. 3) Highly pressurised environment to convert every patient, OR have a strong amount of documented evidence why that patient did not get a recommendation for glasses. 4) Manager observes your exam periodically every day/ week- only to ensure you are recommending a dispense- they then use this as evidence in your performance review. Is this snap shot view truly representative? 5) Pressure to cram everything into an eye exam slot- no consideration of enhanced service ambition- the manager does not want you to do anything else other than do eye tests/ contact lenses. 6) Little carer advancement- total old boys network 7) Lets talk money: Bonus targets totally unachievable 8) Patient management is poor- the system of booking patients means you are 20 minutes behind, this obviously has knock on effects on patient perception and satisfaction, not to mention your 'lunch hour'- its actually 20 minutes at best.
6 - 2.0Feb 23, 2021OptometristCurrent EmployeeBournemouth, England
Pros
Company has a good reputation
Cons
Poor management Mixed paper and computer records with no coordination, very inefficient Old equipment Tatty building with poor staff amenities
1 - 2.0Jul 21, 2020Trainee Optical ConsultantFormer Employee, more than 1 yearKnutsford, England
Pros
Staff Discount for glasses was good
Cons
Poor management that didn't want to learn
- 3.0Jun 8, 2022OptometristCurrent Employee, more than 3 years
Pros
The benefits: Amazing pension, staff discount, sick/maternity pay
Cons
Poor management who provide a lack of support in store. Always short-staffed. Have to threaten to leave in order for your salary to be increased.
2 - 3.0Nov 27, 2019Optical ConsultantFormer Employee, more than 1 yearChichester, England
Pros
*Staff discount 70% off glasses *Discount card for main boots store *Some staff nice *Uniform given
Cons
*makes you cover up tattoos *Poor management *Company claims they care about staff mental health, THEY DO NOT *Management take a blind eye to favourites *Values all wrong, company was good but now want you to overcharge customers on things they don't need Lack of resident Optician always using locoms
1 - 2.0Nov 1, 2021Optical ConsultantCurrent Employee, more than 3 yearsColchester, England
Pros
Great staff team on the floor, all muck in together to try to get through the day
Cons
Poor management, don't listen to their staff, dismissive of everything that's said to them
1 - 2.0Mar 20, 2022OptometristCurrent Employee, more than 1 yearLondon, England
Pros
Nothing really, this company have sadly gone downhill.
Cons
Poor management Lack of respect for clinical staff
1 - 2.0Sep 25, 2020Optical AssistantFormer Employee, less than 1 yearLondon, England
Pros
Good staff to work with
Cons
Poor Management of employees and work load
- 2.0Dec 24, 2021Optical AssistantCurrent EmployeeBathgate, Scotland
Pros
Job can be interesting at times Closed over Christmas
Cons
Expected to go above and beyond everyday for minimum wage Spoken to like crap from customers Poor management who don’t have a clue
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