Boots Reviews | Glassdoor

Boots Reviews

Updated June 24, 2017
1,011 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Elizabeth Fagan
92 Ratings

1,011 Employee Reviews

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Pros
  • very good pay, enjoyable work environment (in 103 reviews)

  • Staff discount is reasonably good (in 90 reviews)

Cons
  • Due to the demand of the job it is long hours and this is across the weekend (in 50 reviews)

  • Rigid and unflexible with work life balance (in 16 reviews)

More Pros and Cons

  1. "Customers Assistant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very flexible, organised management team that were very supportive.

    Cons

    Lack of significant training , which meant you had to learn everything on the job, which frustrated some customers, especially regarding refunds.

    Advice to Management

    Provide a formal training program, regarding the use of tills, refunds, using coupons etc.


  2. "Typical retail job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Boots part-time

    Pros

    - Coworkers are usually nice
    - Always something to do
    - Great job if you like going to work, doing your work, then going home and leaving work at work

    Cons

    It's a retail job, with typical retail job negatives.
    - Sometimes rude customers
    - Can be boring
    - If you're not used to it, it's tiring standing all day

    Advice to Management

    It would be good if you could give your employees more opportunity to do different things around the store other than just add stock or change labels.

  3. "Customer advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Assistant
    Current Employee - Pharmacy Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boots full-time (More than a year)

    Pros

    Good discounts on boots branded products.
    Good breaks and good wage.

    Cons

    Can be short staffed and feel stretched.

    Advice to Management

    Need more staff.


  4. Helpful (1)

    "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Employee discount, work with a mixture of people if you're in a big store

    Cons

    Stand up for long hours, do a lot of walking around, cannot really sit down if ur at the shop floor


  5. "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Basingstoke, England (UK)
    Current Employee - Customer Assistant in Basingstoke, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Boots part-time (More than a year)

    Pros

    It can be really satisfying helping customers.
    Good pay for under 18's.
    Good hours to work.

    Cons

    Management could be better, organisation wise.
    No extra hours to offer.
    Not enough staff for certain shifts.

    Advice to Management

    When you establish rules, make sure that rules apply to EVERYONE (Phones on shop floor etc.)


  6. "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Teesside County Borough, England (UK)
    Current Employee - Customer Assistant in Teesside County Borough, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Boots part-time (Less than a year)

    Pros

    Good pay
    Good working hours

    Cons

    Long days
    Bad management
    Not enough staff
    Not enough hours
    Bad colleagues

    Advice to Management

    Train your managers better. Deal with bullying better. Employ more staff.


  7. "Busy role, but employee's treated as if disposable."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Boots full-time (More than a year)

    Pros

    The role itself was excitable, and there's always something going on around the office, itself, making it a lively working environment. Friendly office mentality, with the ability to speak to anyone about anything. Employees are often kept in the loop about changes etc, not once did I feel secluded from business or team information and changes.

    Cons

    Terrible salary structure, considering the responsibility of some roles. Employees often treated as disposable due to this, no real effort to keep staff turnover down.

    Advice to Management

    Make a real effort to make staff feel valued and therefore, lead to a positive effect on the staff turnover rate.

  8. "Contract of Employment"

    Star Star Star Star Star
    Current Employee - Customer Assistant in Swansea, Wales (UK)
    Current Employee - Customer Assistant in Swansea, Wales (UK)
    Doesn't Recommend

    I have been working at Boots part-time

    Pros

    staff discount
    being in house to learn of new offers in store
    discovering new products as they are launched and sometimes being able to test them - fragrance, etc.

    Cons

    New staff not trained properly
    Unfair treatment sometimes from Customers being rude and no back up from management as zero policy!
    Constantly change goalposts with regard to working hours - contracted to work mon - fri and have to work all bank holiday but when it suits them they decide you have to work weekends too.
    No air conditioning - too hot an environment to work - customers often complain about heat in store
    Only certain staff are made to wear uniform, badges, etc ....other flount the rules and get away with it by wearing jeans, and own clothing.
    Employees arriving late for work are not dealt with
    Only certain members of staff given more than one job to do whilst others on the same pay just sit and read magazines at the tills and chat in huddles with other employees
    Not allowed to take holidays during November and December although Staff in past have if they are close to the Management

    Advice to Management

    Make Boots a happier environment to work in and your staff won't leave so often.... understaffed at the best of times, with people having to do 2 or more jobs at once


  9. "Mistakes are made"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispenser in Kirkcaldy, Scotland (UK)
    Former Employee - Dispenser in Kirkcaldy, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Colleagues are nice to work with.

    Cons

    Long hours tempers are frayed. Customers suffer as in my shop mistakes where made a lot. Things need to change as staff lie to others to cover up serious mistakes.

    Advice to Management

    Shops need pharmacy staff to be checked on without them knowing it. Send in a management person who they do not know to see how things work. It's bad Staff lose their cool with customers and the shop I was in is now involved in a court case. Because of a serous mistake. For everyone's protection please check the stores.


  10. "good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good pay, work was never boring as there were other uni students also doing temporary work.

    Cons

    Busy as it was in an airport, and you were standing on your feet constantly. You were allowed a thirty minute break but most of it was spent getting checked in security if you went outside

    Advice to Management

    Not a problem, management were really nice and helpful. They were very accomodating as I could only work certain hours


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