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Borderfree

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Borderfree Reviews

Updated Dec 9, 2021

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Found 37 of over 39 reviews

3.3
59%
Recommend to a Friend
76%
Approve of CEO
Borderfree CEO Michael DeSimone
Michael DeSimone
16 Ratings

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I recently received an offer from iProspect (part of Dentsu) I’ve heard ups and downs about this company. I currently work for a great company and not sure if I should leave. The new opportunity pays a lot more than I currently make. Does anyone have any advice about this company and whether I should take the job or not?

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Top Review Highlights by Sentiment

Pros
  • "If you count clueless management who can let you get away with anything as a 'pro', well ok that's one 'Pro' I can think of.(in 3 reviews)
Cons
    There are no cons to display at this time.
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Former Employee, more than 3 years

    Ecommerce/Cross border

    Mar 17, 2021 - Director in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The employees and management team are wonderful.

    Cons

    Typical Start Up chaos with a purpose

    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 1 year

    A great place for software engineers (at least in the R&D department)

    Jul 6, 2014 - Software Engineer in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co-workers in fantastic teams. Compensation is competitive (read very good) and benefits are mediocre, but getting there slowly (in the past few months they've added more benefits and pluses). Management in the R&D department is very straightforward and highly transparent about plans and specs. The entire R&D department is broken up into teams with very fun names (chosen by the team members). Each team consists of a lead engineer, a QA engineer and 2 or 3 software engineers. Promotions are done on a yearly basis: you set goals at the beginning of the year and at the end of the year, you meet with your manager to discuss whether you've met those goals or not. After that, you are possibly granted raises, bonuses, etc. Overall, everyone is very friendly. There's a kitchen on each floor, and leadership is very friendly (to the point where upper management knows most employees on a first name basis).

    Cons

    The company feels a bit top heavy at times.

    Continue reading
    1 person found this review helpful
  3. 4.0
    Current Employee

    Good Company with great potential...with some tweaks.

    Feb 19, 2014 - Anonymous Employee in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company is growing and has a bright future. You are surrounded by high performing people who serve as unofficial mentors. Mike is a driven CEO who has a definite vision and this makes you want to work hard to achieve it.

    Cons

    Common thread is that what is in the job description is not what the actual job is. Quite a bit of your daily tasks fall under "Under duties as assigned." The work/life balance is off. The lack of non-management personnel puts the full weight on the faithful few so you can never really detach from work. The org chart looks like a lollipop. There are way too many Directors, VPs, SVPs and EVP. The only people who benefit from this are the people leaving the company. This sets them up for higher pay and position but they are not prepared for the new roles.

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    2 people found this review helpful
  4. 2.0
    Former Employee, more than 3 years

    Management Could Use Training

    Sep 10, 2014 - Anonymous Employee in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    When I first started at Borderfree previously known as FiftyOne, it was a great experience. There were a lot of great people and the company was growing very fast. Over time the company has seen great success with their clientele.

    Cons

    There was a high turn over rate. I think this reflects the overall dissatisfaction that a lot of people felt at the company. I think that the people working for the company for years, who helped build it, were never really valued very highly. There wasn't a lot of assistance from HR. In my time there, I think the HR department, party of 2 tops, saw about 4 different changing of guards. This is within the course of less than 3 years. Whenever I had an issue, and I tried to address it, there really wasn't anyone to help. In addition, there was a lot of hiring from outside the organization, instead of internal training and promotion from within.

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    5 people found this review helpful
  5. 1.0
    Current Employee

    Gone are the better days

    Feb 22, 2016 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Borderfree in it's former glory days was a great company to work for under the leadership of the CEO at the time. Now it is a different story...

    Cons

    Gone are the days that made Borderfree the place and enjoyable culture it once was. There used to be drinks and Karaoke nights after every town hall meeting, and monthly birthday treat of the month, and other small but fun events. These are all gone now under PB management. Even our christmas holiday party was pushed to the new year..it's like it was an after thought for the Borderfree side of the business. They don't appreciate the talented employees that made Borderfree a success and as a result people are leaving at a rate never seen before here. It's really sad to see a great company going down this rabbit hole. Borderfree was doing well before this takeover. Now we are evaluated based on the poor performance as a whole and our annual raises took a big hit.

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    12 people found this review helpful
  6. 1.0
    Former Employee, more than 1 year

    A solely profit driven company, employees are an after thought. Still more growing pains, but it's time to grow up.

    May 14, 2014 - Anonymous Employee in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Casual dress, a few bright employees. It uses the latest technologies to help drive the company.

    Cons

    There is no work life balance: Some depts are 'required' to work 24/7 or near it w/o shifts (with very little or no compensation). If you're not asked to work 24/7 (answer emails or take calls, after hours, weekends etc.) you maybe expected to. No personal growth/career development: Their idea of career development is to take time out your busy work day and learn something new on your own, or learn on your own time after you've answered emails. Turnover is high. There is no mentorship, and managers can be bullies. There is no real team camaraderie, just a group of people doing their best to keep their jobs.

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    7 people found this review helpful
  7. 1.0
    Former Employee

    Time to leave was Yesterday

    Feb 17, 2016 -  in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There were so many pros during the Borderfree era but since PB has taken over they have all faded. There are really no pros to this company anymore than you collecting a paycheck and working short PB hours. No one is motivated to do much so kick the email chain around and everyone can clap once an announcement comes out.

    Cons

    - Attrition rate is over 50% and will continue to grow, PB has decided to destroy the Borderfree. culture that they paid a premium to buy - Best and brightest are leaving in waves leaving just the fat - Employee moral is at an all time low in the past 3 year - Merit increase are around 2 % for a above average performance review

    Continue reading
    8 people found this review helpful
  8. 4.0
    Current Employee, more than 10 years

    Two years since PB acquired and I'm happy.

    Nov 18, 2017 - Technical in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of technology in use, Intelligent talented people, great team spirit, fun place to be.

    Cons

    Hard work! Long hours, if u don't like working hard as a team toward a common goal then look elsewhere.

    Continue reading
    Be the first to find this review helpful
  9. 4.0
    Current Employee

    Exciting company experiencing growing pains

    Apr 27, 2014 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Exciting company with a work environment that offers challenges and opportunities. Caliber of most co-workers is top notch. Decent work-life balance across most job functions. Making strides to create a culture more responsive to employee career development.

    Cons

    Lacking inspirational leadership. Executive team communicates poorly with the company, which leads to poor communication between business units. Goals of business units not well aligned with an overall goal.

    4 people found this review helpful
  10. 5.0
    Former Employee

    Borderfree is a good company to work for

    May 6, 2015 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Borderfree is a market leader with a large client list. The company is filled with smart, hard-working people. It's still relatively small and you can make a big impact in your role.

    Cons

    The company is growing fast and experiences growing pains, but they are taking the right steps to ease this.

    3 people found this review helpful
Viewing 1 - 10 of 37 Reviews

Borderfree Reviews FAQs

Borderfree has an overall rating of 3.3 out of 5, based on over 39 reviews left anonymously by employees. 59% of employees would recommend working at Borderfree to a friend and 43% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Borderfree employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Borderfree. This rating has been stable over the past 12 months.

59% of Borderfree employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Borderfree 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Borderfree to be workplace, benefits, coworkers and the cons to be career development, senior leadership, management.

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Borderfree Photos

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Borderfree photo of: So many baked treats to choose from at Borderfree's 2nd Annual Bake-Off
Borderfree photo of: What great view from the Mandarin Oriental for Borderfree's 2015 Global Ecommerce Forum
Borderfree photo of: Borderfree's 2015 Global Ecommerce Forum. We're ready to begin!
Borderfree photo of: One of our female developers at the Borderfree Sponsored Women Who Code event
Borderfree photo of: Borderfree gets a thumbs up from our employees!
Borderfree photo of: Treating our employees to a Valentine's Day breakfast
Borderfree photo of: Treating our employees to a St. Patty's Day breakfast
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