Borders Book Seller Reviews | Glassdoor

Borders Book Seller Reviews

17 reviews

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Book Seller

4.6
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Approve of CEO
Borders President and CEO Michael J. Edwards
Michael J. Edwards
7 Ratings

Employee Reviews

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Pros
Cons
  • The company went bankrupt otherwise I would still be there (in 15 reviews)

  • Poor management on liquidation company's behalf (in 9 reviews)

More Pros and Cons

  1. "I worked there for 15 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Flemington, NJ
    Former Employee - Book Seller in Flemington, NJ
    No opinion of CEO

    I worked at Borders part-time (More than 3 years)

    Pros

    Fabulous open environment and customer service focus

    Cons

    They're out of business for 3 years now!

    Advice to Management

    update your site to remove Borders


  2. "Borders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in New Brunswick, NJ
    Former Employee - Book Seller in New Brunswick, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Borders part-time (Less than a year)

    Pros

    Book discount., no dress code.

    Cons

    Low wages, some lousy managers. During a major snowstorm store opened.

    Advice to Management

    Treat all employees with some respect.

  3. "Sad to see you go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Philadelphia, PA
    Former Employee - Book Seller in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    BOOKS, Getting to read the new releases before they came out.

    Cons

    BOOKS. Having to throw away (not recycle) mass market titles without their covers. wasteful.

    Advice to Management

    good luck on your next endeavor!


  4. "Putting the Book Cart Before the Horse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Honolulu, HI
    Former Employee - Book Seller in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Borders full-time (More than 5 years)

    Pros

    Excellent co-workers, decent benefits AT FIRST; including the ability to borrow books, and gift card bonuses. Was briefly an excellent place to work.

    Cons

    Benefits dried up quickly as new management came in, gutted the original feel of the place, and started pushing knick-knacks, clothing, stationary, and all sorts of off brand junk to try and boost sales temporarily before their golden parachutes kicked in.

    Advice to Management

    Not much management or employees can do when word from the top is transparently money grubbing and uncaring about consumer, employee, and the company itself.


  5. "i miss it, what else is there to say"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Book Seller in Portland, OR
    Current Employee - Book Seller in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Borders full-time (More than 5 years)

    Pros

    some of the funnest and most knowledgeable people to work along side.

    Cons

    does not exist anymore, one bankrupt corp.


  6. Helpful (1)

    "Great place to work for but management treats us like slaves."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Aventura, FL
    Former Employee - Book Seller in Aventura, FL
    Doesn't Recommend

    Pros

    Free book loans.
    Very intellectually stimulating.
    Diversity of employees and customers.
    Very laid back environment.

    Cons

    Employee Rewards and Recognitions became negligible since 2005 -under new CEO.
    Negative reinforcement is now the norm.
    Constantly cutting payroll hours and yet expecting same level of work to be done.

    Advice to Management

    Do more for your employees - respect and recognition for work well done.
    Merit increases for loyal and good employees.
    We love our jobs but we don't even get free coffee/tea anymore.


  7. "Sell books, sign people up for Borders rewards"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Chicago, IL
    Former Employee - Book Seller in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    Pros

    Meet some really great people. Can borrow two books at a time.

    Cons

    Managers regularly make up stories about competitions, then when the goal is achieved they never deliver on it. Very strong opertaions culture, no passion for sales, no sales training.

    Advice to Management

    Stop making stuff up! Stop promoting people who pull zero percent on their Border's rewards sign up.Crack open a sales book every now and again.

  8. "Not so good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Book Seller in Knoxville, TN
    Current Employee - Book Seller in Knoxville, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work with books. Borders has programs to help nonprofit organizations.

    Cons

    Health insurance too costly. Upper management disrespectful to employees. Skeleton crew unable to perform all necessary tasks and take care of customers. Too much focus on making changes instead of taking good care of customers.

    Advice to Management

    Better treated employees equal higher sales.


  9. "Corporate had too many unrealistic goals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller
    Former Employee - Book Seller
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Borders part-time (More than a year)

    Pros

    Appointed GM and District Managers were easy to work with and did best to work will all books sellers and cashiers

    Cons

    Corporate had unrealistic goals for upselling products, specifically the E-Readers. They didn't replace broken display products and expected the sales associates to sell them to customers


  10. "Poor marketing led to the down fall of Borders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller
    Former Employee - Book Seller
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Borders part-time (More than 5 years)

    Pros

    Intellectual group of employees. Discounts of books. Lots of access to new types of music and films.

    Cons

    Our intelligence was not useful for the companies. We were told to recommend books that the company wanted to promote rather than our own personal recommendations. We needed to carry a focus book all the time as a way to start conversations. Many required recommendations were for books that had a mainstream audience. The store lost interest in promoting local music. This was the major downfall of the company. They centralized their operations without allowing each store to market books and media toward their own unique customer demographic. Our store was doing good, but because the company went bankrupt, we had to close down.

    Also, benefits were wonderful in the beginning. Then year after year, they cut them drastically. Many full time employees were reduced to part-time so the company didnt have to pay full time benefits. Many people lost money in the stock options.

    The company blamed the online book stores as the reason for their demise. They did enter the online market very late in the game. Also, the internal book inventory service did not allow us to search for titles efficiently. Normally, if we are given clues by a customer on a book or song they were looking for, we would do an internet search. Because of security reasons, the story did not allow internet connectivity but still provided free wifi to their customers. This was before tablets were popular, and before smartphones. It seemed that were supposed to be the brains behind the search, but of course, that is impossible.

    Advice to Management

    They did not care about what each store did to support their local clientele.