Borders Reviews in Chicago, IL | Glassdoor

Borders Chicago Reviews

Updated September 26, 2016
25 reviews

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Chicago, IL Area

25 Employee Reviews

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Pros
Cons
  • Terrible upper management which helped drive the company into the ground (in 35 reviews)

  • The company went bankrupt otherwise I would still be there (in 15 reviews)

More Pros and Cons

  1. "Run. Run very far away and don't look back!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Chicago, IL
    Former Employee - Bookseller in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    merchandise discount
    some great co-workers
    getting to see all the new book titles first
    flexible hours for the most part

    Cons

    incompetent management
    hostile work environment
    no chance for advancement
    no recognition for a job well done
    constantly changing displays, themes, sections
    no communication from management

    Advice to Management

    Give it up. Borders died years ago, even before Greg J. (former CEO) finished destroying it. Leave the rotting carcass like the vultures you are, and take your golden parachutes with you!


  2. "Don't follow health standards because they don't care about employees or customers."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Seller in Oakbrook Terrace, IL
    Former Employee - Cafe Seller in Oakbrook Terrace, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's hard to find a positive about this company and store, if you're a reader than employees are allowed to rent books from the store (yes, the same ones you as a customer end up buying "new".) Employees get a 33% off discount of books and media (the bad part of this is that Borders is usually so expensive that the discount usually just brings it near the range you'd buy it on Amazon, and if you're over the age of 16 then you're probably hoping for the best benefit of your job to be something other than a store discount.)

    Cons

    Shifts can last all day for a salary that's below minimum wage. Some employees have been romantically involved with each other in chaotic and unprofessional work enviorenment. Terrible HR department-employess have been sexually harassed by customers and sometimes by other employees. Customers can be extremely rude to employees. No opportunities to advance in the company and if there were then it's likely to another position that pays close to minimum wage. "Benefits" like medical and dental are as expensive as if you were to buy insurance on your own. Cafe doesn't have enough employees working at one time to follow health code at all and often do things like handle food with their bear hands, poorly wash dishes, hand customers regular coffee instead of decaf so they don't have to brew it.

    Advice to Management

    Need to fix their HR department-Out of all the jobs I've worked at in my life, only at this company has sexual harassment been so tolerated. Customers are allowed to say nearly whatever they want to employees, and rarely does the HR department do anything about it. Customers have been known to practically stalk the girls that work in this store in and out of work and almost nothing is done about it. Also, too much in house flirting, dating, cliques, and MTV-esque drama for it to be called a professional work place.


  3. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Gurnee, IL
    Current Employee - Cashier in Gurnee, IL
    Recommends
    Approves of CEO

    Pros

    Good environment, fun atmosphere, books and discounts are nice

    Cons

    Customers, hours, computer systems/rewards system/coupons errors.

    Advice to Management

    N/A


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  5. "Not A Smart Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend

    Pros

    Good Health Insurance (If you are FT), not worth it if you are PT
    Great Friendly People
    Flexible Work Schedule
    Selling excellent product

    Cons

    Going Bankrupt because corporate can't figure out how to run a company
    too much high skilled work for low pay
    Constant Layoffs
    No raises for 3 years
    Low payroll hours
    Relatively a really low class company

    Advice to Management

    End the suffering file chapter 7 because I really don't think you will be able to pull off the restructuring of a chapter 11 as the execs are not that bright.


  6. "Borders operates as a reactionary retailer."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key-holder in Highland Park, IL
    Current Employee - Key-holder in Highland Park, IL
    No opinion of CEO

    Pros

    Borders has a customer friendly atmosphere. They offer great deals to those who are part of the rewards programs. Medical benefits are quite good for those who are full time employees.

    Cons

    They do not have any sense of promoting from within. Managers are nearly always hired from the outside. There is a lot of micromanaging from the corporate headquarters.


  7. "n/a"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Chicago, IL
    Former Employee - Cashier in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    well for a student its ok

    Cons

    the company do not do a good job in promoting employees from within.

    Advice to Management

    treat you employees right!!!


  8. "Sell books, sign people up for Borders rewards"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Chicago, IL
    Former Employee - Book Seller in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    Pros

    Meet some really great people. Can borrow two books at a time.

    Cons

    Managers regularly make up stories about competitions, then when the goal is achieved they never deliver on it. Very strong opertaions culture, no passion for sales, no sales training.

    Advice to Management

    Stop making stuff up! Stop promoting people who pull zero percent on their Border's rewards sign up.Crack open a sales book every now and again.


  9. "New to Borders, but enjoying it so far!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Chicago, IL
    Current Employee - General Manager in Chicago, IL
    Recommends
    No opinion of CEO

    Pros

    Getting back to core business. They are very people orientated. Good benefits, excellent compensation for what I do.

    Cons

    Company is in trouble finacially and that is scary. Technology is seriously outdated. SOP's and synergies are outdated, old or non-existent.

    Advice to Management

    Keep focusing on being simple. Sell, books, movies, music. People are extremely loyal, hard-working and love Borders. Encourage and build on that!


  10. "part timer benefits, but low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The people you would work with are the nicest people ever. There are a lot of creative types trying to make a living doing something else or going to school. It is a good place for part time work or if you have another job with no benefits. The benefits for part timers and nice co-coworkers really keeps me hanging around. Oh and you get a discount on purchases and can borrow books like a library.

    Cons

    It is full of bureaucracy. Corporate always has some new directive and procedure that you have to adapt to. The managers are bound to enforce it whether they like it or not. The benefits and personal freedom seem to get more limited as the days pass. Pushing people to buy X (whatever corporate focuses on at that time) has really become standard routine where it once was not. It's too bad because personally I hate going to places like that let alone having to be the person I hate. Oh and no matter how much more you are expected to do, you do not get any more pay for it.

    Advice to Management

    Try to get your staff members a raise every now and then. Push for something more significant than .05.


  11. Helpful (1)

    "Nice place to work if you like your coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Schaumburg, IL
    Former Employee - Sales Associate in Schaumburg, IL
    Recommends
    No opinion of CEO

    Pros

    great discount; typically your coworkers are well-educated and interesting; always discovering cool new books and music; customers generally treat you well

    Cons

    low pay; you end up spending all your money buying books and cds; you have to work late and come in early on weekends

    Advice to Management

    allow more room for promotion from within; less hours on registers (vary it a little); allow people to switch departments



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