Borders Reviews | Glassdoor

Borders Reviews

Updated March 3, 2017
166 reviews

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3.0
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Borders President and CEO Michael J. Edwards
Michael J. Edwards
48 Ratings

166 Employee Reviews

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Pros
Cons
  • Terrible upper management which helped drive the company into the ground (in 35 reviews)

  • The company went bankrupt otherwise I would still be there (in 15 reviews)

More Pros and Cons

  1. "It was a fun place to work, though plagued by typical retail pitfalls"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Dental Receptionist in Silver Spring, MD
    Former Employee - Bilingual Dental Receptionist in Silver Spring, MD
    Neutral Outlook
    No opinion of CEO

    I worked at Borders full-time (More than a year)

    Pros

    They had good benefits. The atmosphere was relaxed and coworkers were generally friendly.

    Cons

    'Cloping' >>a term one of my coworkers coined to describe back to back closing and opening shifts. Generally scheduling was a big con. The schedule was released weekly and was subject to change each week, so advance planning was very difficult. This may have been a large reason the store I worked had almost a 100% staff turnover--including the GM--during the less than 2 years I worked there.

    Advice to Management

    This is moot since the company no longer exists. I worked there between 2004 and 2006 (that was not a valid option in the drop down menu for 'last year at employer', but the company went out of business in 2011.


  2. "Out of business"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders full-time

    Pros

    Books, location and consumer interaction

    Cons

    Out of business for use


  3. "Fun while it lasted"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders full-time (More than 5 years)

    Pros

    Retail that didn't feel like retail.

    Cons

    Being forced to sell books b/c the company bought them in bulk.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Inventory Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Team in Denver, CO
    Former Employee - Inventory Team in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Borders full-time (More than a year)

    Pros

    Good People, good employee discounts

    Cons

    low pay, terrible management, high turnover

    Advice to Management

    Listen to employees


  6. "does it even matter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Charlotte, NC
    Former Employee - Shift Supervisor in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Borders (More than a year)

    Pros

    employee discounts and interesting customers

    Cons

    stores go through managers like crazy

    Advice to Management

    none


  7. "Bookseller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerk/Barista/Bookseller in Highland Park, IL
    Former Employee - Clerk/Barista/Bookseller in Highland Park, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Borders full-time

    Pros

    The book discounts were fabulous. The free coffee in the cafe a nice perk but it was pretty lousy quality. It was Seattle's Best which had been purchased by Starbucks. Starbucks was the competing brand.

    Cons

    They were VERY slow on the online rollout with almost NO training on its use. The coffee was awful. Since the only people who bought the coffee were those who did not like Starbucks or just incidentally happened to be in Borders, it was often empty. Management made many poor decisions. In areas like the one where I worked specialty books needed to be available for the demographic and were not.

    Advice to Management

    I left in 2008. Your in-store employees truly knew much more than you did. Even before you went out of business, several years before we began the countdown. Value feedback from your employees more. They have value. Sometimes it's unpleasant but necessary.


  8. Helpful (1)

    "A great beginning that went down hill over time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Eau Claire, WI
    Former Employee - General Manager in Eau Claire, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Borders full-time (More than 8 years)

    Pros

    Much of the staff was smart and we were surrounded by books and music which was a plus. I had some great bosses

    Cons

    The leadership lost its way once the Internet became a factor. Not necessarily their fault but they made some big mistakes too


  9. Helpful (1)

    "Sad to see a good company go bad"

    Star Star Star Star Star
    Former Employee - Various in Kansas City, MO
    Former Employee - Various in Kansas City, MO

    Pros

    Great co-workers. Great customers. A fun work environment. A different challenge every day.

    Cons

    Bookselling is not something that should be done by a publicly-traded company. The profit margins in selling books is not high enough to keep shareholders happy.

    Advice to Management

    You should have gone private again. You should not have tried to price compete with Barnes and Noble and Amazon. The company is now out of business.


  10. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Fairview Heights, IL
    Former Employee - Sales Manager in Fairview Heights, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Borders full-time (More than 10 years)

    Pros

    Great co workers. Excellent place to mingle with customers and increase your knowledge. Company provides ability to move up. Decent benefits and PTO.

    Cons

    Corporate management is out of touch with what is happening on store to store level. Poor decision making led to bankruptcy.

    Advice to Management

    Get in touch at a store level.


  11. "Bookseller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Providence, RI
    Former Employee - Bookseller in Providence, RI
    Doesn't Recommend
    Negative Outlook

    I worked at Borders part-time (More than a year)

    Pros

    knowledgeable staff and customers; book discount

    Cons

    low pay; poor corporate management



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