Borders Reviews | Glassdoor

Borders Reviews

Updated July 3, 2017
529 reviews

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529 Employee Reviews

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Pros
Cons
  • The company went bankrupt otherwise I would still be there (in 15 reviews)

  • From paper chase to the cafe you couldn't go wrong (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "could have been a contender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paperchase Dual Supervisor in Colorado Springs, CO
    Former Employee - Paperchase Dual Supervisor in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In the beginning, Borders was an amazing company with knowledgeable booksellers, great products and a relaxed, fun atmosphere. My coworkers are still some of my best friends. It was a pleasure to go to work everyday and be around people who were genuinely happy to be there. I started as a music/book seller and held almost every position possible before the liquidation including cafe supervisor and Paperchase supervisor.

    Cons

    Unfortunately, Borders lost focus on customer service, treated its long term employees as expendable and racked up tons of debt. It became nothing more than a vehicle for upper management to bleed all the money they could and then move on. What was the best retail job ever, changed into a place that was only focused on squeezing every dime it could out of its customers.
    It was very painful to see such a wonderful place become pickings for corporate vultures.

    Advice to Management

    No one to advise anymore but if I could, I would tell them to let the booksellers do their jobs, keep up with major trends, stop hiring people into corporate positions who only care about their wallets and pay your debts on time.


  2. "Putting the Book Cart Before the Horse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Honolulu, HI
    Former Employee - Book Seller in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Borders full-time (More than 5 years)

    Pros

    Excellent co-workers, decent benefits AT FIRST; including the ability to borrow books, and gift card bonuses. Was briefly an excellent place to work.

    Cons

    Benefits dried up quickly as new management came in, gutted the original feel of the place, and started pushing knick-knacks, clothing, stationary, and all sorts of off brand junk to try and boost sales temporarily before their golden parachutes kicked in.

    Advice to Management

    Not much management or employees can do when word from the top is transparently money grubbing and uncaring about consumer, employee, and the company itself.

  3. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seller/Cashier in Pleasant Garden, NC
    Former Employee - Seller/Cashier in Pleasant Garden, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Borders part-time (Less than a year)

    Pros

    It was fun and the Co workers were really great people and I enjoyed going to work to work with my Co workers.

    Cons

    Really underpaid and along with shutting down I guess the poor choice in management

    Advice to Management

    None at this point since all borders are gone


  4. "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioning Editor in Bellevue, WA
    Former Employee - Commissioning Editor in Bellevue, WA
    Recommends
    Negative Outlook

    I worked at Borders (More than a year)

    Pros

    It was a great company to work for.

    Cons

    Unfortunately, they are closed now.


  5. "OK Retail Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Deerfield, IL
    Former Employee - Bookseller in Deerfield, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Relaxed environment and flexibility with schedule. It was fun having the opportunity to stay current with trends in literature.

    Cons

    Corporate management didn't seem to know how to best run the company and keep it in business. They were clearly not listening to their associates on the selling floor who had day-to-day interactions with the customer base. Several marketing and product campaigns fell flat because they were tone-deaf.


  6. "Loved my job here. Still upset about losing it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller/Barista in Wyomissing, PA
    Former Employee - Bookseller/Barista in Wyomissing, PA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Borders part-time (Less than a year)

    Pros

    Great people, great atmosphere. Made a lot of friends while working here, and honed my skills as a barista at Seattle's Best Cafe. Awesome co-workers, and management was great, overall. This was my favorite job, because I actually had fun at work.

    Cons

    The only con is that they closed.


  7. "A nice experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eatontown, NJ
    Former Employee - Anonymous Employee in Eatontown, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Borders part-time (More than a year)

    Pros

    I worked stocking the shelves and being that I have a detail-oriented personality, I found great satisfaction in helping to make the retail location look its best.

    Cons

    Store closing at the end of the night could be very tedious as some employees took more time than others to finish their duties. To be delayed in leaving because someone else did not keep up as they were supposed to is one small con. What's a huge con is that some employees would stand and stare rather than help to get us all out of the store sooner.

    Advice to Management

    I would take measures to make sure that all are held accountsable for their cooperation across departments at the end of each night.

  8. "Good employer despite faults"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Ann Arbor, MI
    Former Employee - Marketing Manager in Ann Arbor, MI
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Lots of opportunities for moving around inside the organization.

    Cons

    They are no longer in business


  9. "Meeting and knowing the customers wants and needs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Supervisor in Washington, DC
    Former Employee - Cafe Supervisor in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun and exciting place to work

    Cons

    Sorry that they went out of business


  10. "I worked for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Watertown, NY
    Former Employee - Retail Sales Associate in Watertown, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Borders part-time (More than a year)

    Pros

    Very laid back atmosphere, staff made learning fun. Great retail experience. Unbiased management put quality staff as top priority.

    Cons

    No corporate promotions, store folded.

    Advice to Management

    I would have personally enjoyed more training especially in the realm of chain-wide standards.


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