Borders Reviews | Glassdoor

Borders Reviews

Updated August 23, 2017
530 reviews

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530 Employee Reviews

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Pros
Cons
  • The company went bankrupt otherwise I would still be there (in 15 reviews)

  • From paper chase to the cafe you couldn't go wrong (in 14 reviews)

More Pros and Cons

  1. "Sales Associate/ Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in New York, NY
    Former Employee - Sales Associate/Cashier in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee Discount on all purchases.
    You're allowed to borrow books from the store, much like a library, however you may only borrow 2 books at a time.

    Cons

    Management looked down upon cashiers despite the fact that we were the ones engaging with the customers, settling disputes, getting customers to donate books to children and getting customers to sign up for reward cards. Our hard work was never acknowledged, no room for improvement in the company and absolutely no raises.

    Advice to Management

    Give raises to workers who earn them
    Acknowledge the good work your cashiers put in


  2. "A great environments... until near the end"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Borders full-time (More than 8 years)

    Pros

    1. Products!
    2. Good discount
    3. Attracted interesting employees and customers alike
    4. Slower to adopt the hard-core retail mentality that has become the standard in big-box chains.

    Cons

    1. High turnover at the highest ranks
    2. Changing environment that led to almost inevitable demise
    3. Tendency to try to emulate B&N in later years, undermining it's own positioning as an alternative

    Advice to Management

    As the #2 chain retailer, Borders had a big challenge in a changing environmnet. In hindsight, the actions that could have prevented this needed to happen long before 2008, when things started to go badly. There were some major strategic mistakes (like fulfilling online orders through Amazon), but more than anything, Borders needed to recognize what made it appealing to customers and double down on those qualities rather than try to beat B&N at its own game.

  3. "Great place to work and shop!"

    StarStarStarStarStar
    Former Employee - General Manager Field Trainer District Manager in Washington, DC
    Former Employee - General Manager Field Trainer District Manager in Washington, DC

    I worked at Borders full-time (More than 3 years)

    Pros

    Well placed locations and great environment to work in and for.

    Cons

    Missed the opportunity of getting on the digital wave fast enough to meet the change in the field

    Advice to Management

    Listen more to the field team as well and a forward plan is paramount


  4. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Borders part-time

    Pros

    There were too many to possibly list them all. It was a fun and friendly environment, a great customer base of which more than half were regulars and shopped more than once a week, and it had a simple membership program.

    Cons

    Not much other than the sometimes lacking hours and the occasional rude customer. Other than that the store was always a good place to work.

    Advice to Management

    No advise i can give since the company is no longer in business unfortunately. It was a sad day for all the last day we closed our doors.


  5. "Sorry to see them go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Production Manager in Ann Arbor, MI
    Former Employee - Senior Production Manager in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Borders (More than 8 years)

    Pros

    Great product line and a good group of intelligent staffers.

    Cons

    Now closed, so no opportunities


  6. "Corp Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Borders (More than 8 years)

    Pros

    Really enjoyed working in a bookstore

    Cons

    Was really sad to see it go. It was a nice place to work


  7. "Fun Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Supervisor in Gresham, OR
    Former Employee - Cafe Supervisor in Gresham, OR
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Borders full-time (More than 5 years)

    Pros

    Working with people, merchandising, working with books and coffee

    Cons

    late hours, sometimes all night for inventory

    Advice to Management

    I have no advice to management

  8. "GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store\Manager in Rockaway, NJ
    Former Employee - Store\Manager in Rockaway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Borders full-time

    Pros

    Working with books. Loved the spirit of the company

    Cons

    The Liquidation sale sucked. Too many CEO s who ran the company down


  9. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Borders full-time

    Pros

    Great product, friendly customers, free advance copies of books.

    Cons

    LONG hours, little pay, high turnover

    Advice to Management

    Pay attention to people working HARD for you.


  10. Helpful (1)

    "Sad to see it go"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    There was a lot of freedom at the store before the decline. Staff worked as a team. Pro book, pro book lover environment.

    Cons

    When times started getting tough, corporate management started to pull back from the laid back, book centric approach.

    Advice to Management

    most managers tried to keep the feeling at the store level the same in the face of all of the corporate changes. Mike Edwards inherited all of the problems, economic and morale, created by Ron Marshall.


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