Borgata Hotel Casino & Spa Reviews | Glassdoor

Borgata Hotel Casino & Spa Reviews

Updated May 12, 2017
67 reviews

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Full-time Part-time

4.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Mr. Tom Ballance
30 Ratings

67 Employee Reviews

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Pros
  • Good wage good benefits, The company itself does alot for their employee's (in 7 reviews)

  • Discounts on merchandise and food; free employee cafeteria; multiple break rooms; great atmosphere (in 5 reviews)

Cons
  • Sometimes the rules hinder customer service (in 2 reviews)

  • incompetent people were sometimes promoted and rarely held accountable (in 2 reviews)

More Pros and Cons

  1. "Operations Accounting Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Accounting Representative in Atlantic City, NJ
    Former Employee - Operations Accounting Representative in Atlantic City, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Borgata Hotel Casino & Spa full-time (More than 10 years)

    Pros

    Great company to work for. Good pay good people.

    Cons

    Management needs to be reviewed. Also the surveys really need to be looked at and reviewed.

    Advice to Management

    The way management talks to people has to stop.


  2. "Best Place to work out of all AC Casinos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlantic City, NJ
    Current Employee - Anonymous Employee in Atlantic City, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Borgata Hotel Casino & Spa full-time (More than 10 years)

    Pros

    Free meals, good customer base, seems to be always busy

    Cons

    every since MGM took over things seems to be doing down hill and that's not good for AC

  3. "Valet Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet Attendant in Atlantic City, NJ
    Current Employee - Valet Attendant in Atlantic City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Borgata Hotel Casino & Spa part-time (More than 5 years)

    Pros

    Great experience and opportunity for advancement.

    Cons

    The decline of the economy hurt the casino industry.


  4. "Best of the Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Bartender in Atlantic City, NJ
    Current Employee - Restaurant Bartender in Atlantic City, NJ
    Recommends
    Approves of CEO

    I have been working at Borgata Hotel Casino & Spa part-time (More than 10 years)

    Pros

    I am lucky to work for the best Management Team ever!! I love the people I work for, I love the people I work with, and I love the customers that frequent the Borgata.

    Cons

    No Cons for me, but it is a 24/7 Hospitality operation, so nights,weekends, holidays could be a con for some


  5. "Borgata Transportation Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Atlantic City, NJ
    Current Employee - Cashier in Atlantic City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Borgata Hotel Casino & Spa part-time

    Pros

    Borgata has benefits, giveaways, discounts, vacation time, flexible hours, and it's all for employees. Your managers are there for you and helpful. The customers aren't the best or happiest as it is a casino, but the environment itself between coworkers makes the job good.

    Cons

    Casino customers are miserable and dirty. You're cleaning up a lot, and solving problems constantly. Rules are strict as customer service is the number 1 priority to maintain good ratings.

    Advice to Management

    More helpful with grumpy customers, pay more attention to low inventory, problems between coworkers,..


  6. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brigantine, NJ
    Current Employee - Anonymous Employee in Brigantine, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Borgata Hotel Casino & Spa (Less than a year)

    Pros

    Solid. Fun. Great pay. Fast. Fresh.

    Cons

    Favortism. Don't listen. Cheap. No life. Don't have your back

    Advice to Management

    Listen to your employees


  7. "Spa attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Concierge in Atlantic City, NJ
    Former Employee - SPA Concierge in Atlantic City, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Borgata Hotel Casino & Spa part-time (More than 3 years)

    Pros

    Good pay for what the job is
    Aesthetically pleasing work environment
    Great employee cafeteria
    Employee parking is great as well

    Cons

    Hostile employees and management
    Management favoritism is rampant
    It's almost like being in high school with the amount of gossip and cliques there are

    Advice to Management

    Take a look at how you treat your employees as a whole

  8. "Borgata is a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Atlantic City, NJ
    Current Employee - Human Resources in Atlantic City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Borgata Hotel Casino & Spa full-time (More than 10 years)

    Pros

    Wonderful place to work, employees are very professional. Everyone says hello to you and are very friendly and most truly care about the company and their fellow employees.

    Cons

    Some employees appear to be protected even though they treat their staff horribly they aren't held accountable.

    Advice to Management

    Respect your employees.... Have some compassion


  9. Helpful (1)

    "still love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brigantine, NJ
    Current Employee - Manager in Brigantine, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Borgata Hotel Casino & Spa full-time (More than 10 years)

    Pros

    great leadership, good pay, fair practices, ethical

    Cons

    some employees are burnt out

    Advice to Management

    we should do cross training in departments/divisions more often


  10. "Spa"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Vineland, NJ
    Former Employee - Anonymous Employee in Vineland, NJ
    Approves of CEO

    I worked at Borgata Hotel Casino & Spa (Less than a year)

    Pros

    Pleasant coworkers, discount on spa and salon services and products, paid lunch with free employee cafeteria

    Cons

    Miscommunication between departments and customers which lead to customer complaints. Many times, customers would have questions that employees were never trained to answer, leading to confusion and appearing unprofessional.


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