Boston Harbor Hotel Reviews | Glassdoor

Boston Harbor Hotel Reviews

Updated Jan 3, 2020

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3.9
90%
Recommend to a Friend
85%
Approve of CEO
Boston Harbor Hotel CEO Richard M. Kelleher (no image)
Richard M. Kelleher
8 Ratings
  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waitress in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Boston Harbor Hotel part-time for less than a year

    Pros

    Friendly Environment to work, good work life balance

    Cons

    My position was only available in the summer

    Boston Harbor Hotel2019-06-03
  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - EOD Technician in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Boston Harbor Hotel full-time for more than 10 years

    Pros

    They Foster a team approach. We all are a family.

    Cons

    None that I can think of

    Boston Harbor Hotel2020-01-03
  3. "Experience in 3 Different Departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Boston Harbor Hotel full-time for more than 5 years

    Pros

    - Hourly pay rate is decent enough compared to other hotels in the area, but the percentages of raises went down in the 5 years I was there. - Complimentary food and beverages in employee kitchen. Not the best... but great for those who cannot afford lunch outside. They do encourage eating here so you don't leave the property... in case they call down to that cafeteria to tell you to go back to the department.

    Cons

    - Management turnover rate is high in a couple of departments. 5 years & 6 different managers- which means constant change, nothing we did was right because this manager didn't like the way the last manager did something. Employees had no say about how things would run efficiently even though we were the ones interacting with guests/clients and working 40+ hours a week while management wasn't around, on vacation, or busy at job interviews at other hotels. - They do not want to give people full time positions to avoid giving benefits, so they'll have you working full time hours every week- but not respectful enough to offer you benefits that would help you and your family. - You pay a lot of money to park in the garage (they don't own the garage, but may give a small discount) OR have to rely on the MBTA who always has some issue making you need to leave your house HOURS before your shift starts to avoid being late so you're not written up. - Sexual harassment is the norm (everywhere- but here too.) From colleagues, hotel guests, clients... putting their hands on employees or saying explicitly sexual things. I reported something ONCE and was the center of attention for it, my manager told other employees what I said before going to HR, making work very uncomfortable. Luckily there are wonderful colleagues who become good friends making the workplace bearable. - Management will put you in the limelight and embarrass you for every concern you might bring up. Nothing is anonymous and everyone knows what you say, feel, or do in HR or managements office. - They fired a full time worker who was there for years before I even started... this employee witnessed a hotel guest jump from a balcony and dying. -The hotel is very much about covering things up for reputation and less about the emotional well-being of their hardworking employees. - No discounts for employees to use any of the hotel amenities (hotel rooms, restaurants, health club, spa.) If you are interested in someone staying at the hotel you must fill out paperwork months in advance and wait for approval. - Employees cannot walk through the hotel. Everything must stay behind the scenes. - The cons outweighed the pros for me. I went "per diem" (basically on-call) twice over the years. One of my managers asked me to stay per diem when I tried to put in my notice. I figured I'd keep them as a back-up or figured I just needed a mental break from working there while I pursued another opportunity. I did - Managers will find something to write their own employees up when they're being looked at by their bosses. I experienced a manager call in half of the department and wrote each person up for very random little things that have always been ok by the manager who was pretty laid back and friendly. i.e. You were standing in the hallway too long talking to another employee from a different department; you had your phone out while you were going into an elevator to meet a hotel guest upstairs...etc. They will crack down on you when they have to prove to their own bosses they know how to do their job.... then they'll quit a month later.

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    Boston Harbor Hotel2019-07-01
  4. Helpful (1)

    "Decent people, but very bottom line focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Boston Harbor Hotel full-time

    Pros

    - A lot of the employees on the lower level are good people who care about guests/customers - As such a large operation, they do have the funds to pay a competitive wage fairly early on. - Location is beautiful and they are seemingly constantly upgrading in some capacity.

    Cons

    - Some parts of the hotel can be a bit like high school in that there are definitely "in" crowds. - Branching off the wage comment from the pros section. Though you start at a competitive rate, earning raises is an absolute joke. Regardless of your performance, you will earn ~2% raise every year (the estimated cost of inflation) so you never really get a raise. Whether you are giving the absolute bare minimum or working your butt off, there is no difference in how much your raise will be. - When it comes time for managers to earn their annual bonuses, they will cut hours of employees left and right to get their numbers down and make the employees use their vacation time to simply earn a 40 hr pay check that week(s). - There is no such thing as holiday pay. If you want to be paid extra for working a holiday, you have the "opportunity" to cash more hours out of your aforementioned vacation days to get a little extra on your pay check. Is that not illegal???

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    Boston Harbor Hotel2018-08-16
  5. "great hospitality company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Recommends

    I worked at Boston Harbor Hotel full-time

    Pros

    friendly coworkers, great management team

    Cons

    food was not that good

    Boston Harbor Hotel2018-03-12
  6. Helpful (1)

    "Cook"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Boston Harbor Hotel full-time

    Pros

    They have a great compensation package

    Cons

    Upper Management were awful and talked down to their employees

    Boston Harbor Hotel2018-02-14
  7. "Lovely place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Boston Harbor Hotel full-time

    Pros

    Wonderful place to work, very professional

    Cons

    Lots of management pleasers

    Boston Harbor Hotel2017-12-12
  8. "Job Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boston Harbor Hotel part-time

    Pros

    Coworkers are great, good work culture.

    Cons

    No trainings to move upwards.

    Boston Harbor Hotel2017-11-13
  9. "BHH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Boston, MA

    I worked at Boston Harbor Hotel full-time for more than a year

    Pros

    Great working environment, really friendly staff that make you feel welcome when new.

    Cons

    I had no negative experiences at BHH.

    Boston Harbor Hotel2017-09-13
  10. "valet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Valet Server in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boston Harbor Hotel full-time for less than a year

    Pros

    great environment at all times

    Cons

    there are none at all times

    Continue reading
    Boston Harbor Hotel2017-09-02
Found 22 reviews