Boston Market Reviews in Phoenix, AZ | Glassdoor

Boston Market Phoenix Reviews

Updated April 27, 2017
5 reviews

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Phoenix, AZ

1.5
Star Star Star Star Star
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Boston Market CEO George Michel
George Michel
3 Ratings

5 Employee Reviews

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Pros
  • flexible hours and ok co-workers (in 22 reviews)

  • Great service, flexible hours, good food (in 17 reviews)

Cons
  • Upper management doesn't invest in the workforce (in 20 reviews)

  • Low pay with little increase after promotion (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "Meh..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Phoenix, AZ
    Current Employee - General Manager in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Boston Market full-time (More than 10 years)

    Pros

    Decent hours and average benefits

    Cons

    Upper management is out of touch with guest expectations


  2. "Backup"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backup in Phoenix, AZ
    Current Employee - Backup in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Boston Market full-time (More than a year)

    Pros

    Easy to learn the job.

    Cons

    Unprofessional company management. Performance evaluations not always shared won employee, raises non-existent or conditionally provided. Good work not rewarded even when advancement is sought. Best workers are exploited to point of burnout, not paid more for more work intensive/demanding positions

    Advice to Management

    Treat your good employees with respect and value their hard work- demonstrate this with raises (even if small). Follow through on promises to promote qualified candidates. Stop micromanaging even your top performers. Good people are leaving your company because of this.

    Boston Market Response

    May 2, 2017 – Human Resources Team

    Thank you for taking the time to share your experience as a current Boston Market on Glassdoor. We're committed to creating a comfortable and respectful environment for all of our employees and are ... More


  3. "Store employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Carver in Phoenix, AZ
    Former Employee - Carver in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Boston Market full-time (Less than a year)

    Pros

    Food is something to be proud of.
    Level of professionalism dealing with customers. (Encouraged behavior)
    Easy to make friends while working.

    Cons

    Poor training of all employees, including managers and GMs.
    Store/food policy is lectured about quite often but many times these policies can't be found anywhere in the store. There is a read board that contains nothing useful to employees to help them do their jobs.

    It's common to have no one doing dishes because no one wants to do them. While it is supposed to be a team effort or done between a carver and back-up cook, you will see only one person busting their butt to get it done to leave on time, often neglecting other duties for closing.

    Managers have poor training and more then likely wouldn't ever be hired anywhere else as a manager. (I wouldn't) Managers need to be leaders, not taskmasters.

    Cooperate seems to neglect safety as my store had a few safety issues that were not resolved in a timely manner. Whether or not these issues were reported to area managers, reflects Boston Market standards, therefore lack of.

    Advice to Management

    Train managers to enforce team work. End roles of all employees because we were all trained to do the same jobs as the other employees working. Swapping of roles was a common day to day occurrence regardless if training was provided by Boston Market.

    End role test as most of the employees forget the standards that "matter" to Boston Market. Some questions are redundant on some test and have no effect on quality or safety.

    Refine standards that are followed and simplify them, again most employees forget standards. Post them where anyone can look them up without having to ask for a manual. Most of the time, the manuals were lost.

    Pay employees more for the standards you expect to be followed, be less forgiving for mess ups for long term employees.

    Train managers and GMs in safety training and response. If there is a fire, a GM should know how to put it out without asking other employees what to do. Again this reflects Boston Market standards. In effect the store I worked for should have burned down due to a gas leak which was reported a month before as a minor problem. Gas has to be taken seriously, a flash fire would have cut off escape to all employees in the back. Work on preventive maintainance on all locations, does a minor problem have to become an investigation?


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  5. Helpful (1)

    "Great Employees, Horrible Business Decisions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Phoenix, AZ
    Current Employee - Cashier in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Boston Market part-time (Less than a year)

    Pros

    Managers are fantastic, hours are flexible, customers are friendly, menu is very simple, most staff are fine with their jobs

    Cons

    Staff that do not like their jobs absolutely hate it, upper management decisions are terrible, the menu changes way too often, prices fluctuate and change constantly, horrible business management (why do you think so many stores closed down), horribly low pay for the amount of work that is being done, no benefits

    Advice to Management

    Stop Changing Standards, Pay Employees Better (Hourly Shift Manager makes $10 per hour), Do Not Force Employees to do Unnecessary Things (like rolling plastic utensils in napkins).


  6. "Not the best company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Phoenix, AZ
    Former Employee - Shift Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Boston Market full-time (More than a year)

    Pros

    Fast-paced, rapid changing. Easy promotion to shift manager for those who want management experience, little growth opportunity after that.

    Cons

    No sick days, Constant adoptions of sales initiatives that don't help the company. Line level employees take the brunt of ways to try to get customers to buy the food.

    Advice to Management

    You need to cut cost and lower prices, not create service improvements.


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