Boston Market Reviews in Phoenix, AZ | Glassdoor

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Boston Market Phoenix Reviews

Updated September 20, 2017
7 reviews

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Phoenix, AZ

2.5
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Boston Market CEO George Michel
George Michel
3 Ratings

7 Employee Reviews

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Pros
  • autonomy, use of own vehicle, flexible hours, great management (in 25 reviews)

  • Good Food and friendly co-workers (in 17 reviews)

Cons
  • Upper management doesn't invest in the workforce (in 22 reviews)

  • Low pay, it's like pulling teeth to get any type of raise despite working hard and never missing a day (in 16 reviews)

More Pros and Cons

  1. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Catering Driver in Phoenix, AZ
    Former Employee - Catering Driver in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Boston Market part-time (Less than a year)

    Pros

    Good because the flexible hrs and you could make a lot of money at times. Germaine was the manager and she was great to everyone

    Cons

    Not always enough work to go around actually most times it wasn't enough stops . So unless you did time in actual store you wasn't making more then 3-4 every check

    Advice to Management

    Give more for delivery fees and have less drivers

    Boston Market Response

    Jun 28, 2017 – Human Resources Team

    We're glad to hear working for Boston Market was an overall positive experience for you! We'll make sure your compliments get back to Germaine, and take into consideration the additional feedback... More


  2. Helpful (1)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Boston Market full-time (More than 3 years)

    Pros

    Pay isn't extremely terrible for a manager

    Cons

    No breaks
    have to work holidays
    most management, including area managers, are extremely unprofessional, not helpful and under-qualified
    Raises are a joke
    Gross food
    Difficult recipes and new gross food that you are forced to sell and promote
    the store breaks every day
    wont update the buildings
    holidays are disasters
    Gets rid of certain produce and paper goods to make boston market cheap and ineffecient some locations are too busy to cut up some ghetto cheddar cheese slices for a salad instead of letting us buy shredded
    takes off good stuff from the menu , turkey tortilla ????
    If employees call out you are bound for the worst night of your life
    all the stuff employees have to do for minimum wage is ridiculous- like practically shoving yourself in an oven with toxic chemicals with a time limit cause theres a million other things to do
    or staying till midnight doing dishes, the turkey cages are completely impossible to clean
    the amount of stuff that gets dirty cause theres no time to clean anything or the wheels are broken so you cant move anything anyways
    Picking chicken makes any sane person want to kill themselves, a couple birds no problem, but anywhere from 10 to 24 is ridiculous, and boston market allows the catering to select all white meat chicken so for the 80 pieces of white meat , we have to pick 80 pieces of dark meat because its impossible to sell before getting old

    Advice to Management

    promoted qualified people, update the terrible old software and update all the buildings, if you're going to make new featured items at least make sure they are good and what people want to buy, and get more soft drinks you got rid of smoothies and only select stores has strawberry fanta and blue poweraid, and stop changing and getting rid of stuff that made boston market good, and either pay your people more or make our jobs less difficult, we could be making more doing less anywhere else

    Boston Market Response

    Sep 21, 2017

    Thanks for the feedback, we’re committed to creating a comfortable and collaborative environment for employees so we’re disappointed to hear about some of your experiences. We value and consider all... More

  3. "Backup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backup in Phoenix, AZ
    Current Employee - Backup in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Boston Market full-time (More than a year)

    Pros

    Easy to learn the job.

    Cons

    Unprofessional company management. Performance evaluations not always shared won employee, raises non-existent or conditionally provided. Good work not rewarded even when advancement is sought. Best workers are exploited to point of burnout, not paid more for more work intensive/demanding positions

    Advice to Management

    Treat your good employees with respect and value their hard work- demonstrate this with raises (even if small). Follow through on promises to promote qualified candidates. Stop micromanaging even your top performers. Good people are leaving your company because of this.

    Boston Market Response

    May 2, 2017 – Human Resources Team

    Thank you for taking the time to share your experience as a current Boston Market on Glassdoor. We're committed to creating a comfortable and respectful environment for all of our employees and are... More


  4. Helpful (1)

    "Meh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Phoenix, AZ
    Current Employee - General Manager in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Boston Market full-time (More than 10 years)

    Pros

    Decent hours and average benefits

    Cons

    Upper management is out of touch with guest expectations


  5. "Store employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Carver in Phoenix, AZ
    Former Employee - Carver in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Boston Market full-time (Less than a year)

    Pros

    Food is something to be proud of.
    Level of professionalism dealing with customers. (Encouraged behavior)
    Easy to make friends while working.

    Cons

    Poor training of all employees, including managers and GMs.
    Store/food policy is lectured about quite often but many times these policies can't be found anywhere in the store. There is a read board that contains nothing useful to employees to help them do their jobs.

    It's common to have no one doing dishes because no one wants to do them. While it is supposed to be a team effort or done between a carver and back-up cook, you will see only one person busting their butt to get it done to leave on time, often neglecting other duties for closing.

    Managers have poor training and more then likely wouldn't ever be hired anywhere else as a manager. (I wouldn't) Managers need to be leaders, not taskmasters.

    Cooperate seems to neglect safety as my store had a few safety issues that were not resolved in a timely manner. Whether or not these issues were reported to area managers, reflects Boston Market standards, therefore lack of.

    Advice to Management

    Train managers to enforce team work. End roles of all employees because we were all trained to do the same jobs as the other employees working. Swapping of roles was a common day to day occurrence regardless if training was provided by Boston Market.

    End role test as most of the employees forget the standards that "matter" to Boston Market. Some questions are redundant on some test and have no effect on quality or safety.

    Refine standards that are followed and simplify them, again most employees forget standards. Post them where anyone can look them up without having to ask for a manual. Most of the time, the manuals were lost.

    Pay employees more for the standards you expect to be followed, be less forgiving for mess ups for long term employees.

    Train managers and GMs in safety training and response. If there is a fire, a GM should know how to put it out without asking other employees what to do. Again this reflects Boston Market standards. In effect the store I worked for should have burned down due to a gas leak which was reported a month before as a minor problem. Gas has to be taken seriously, a flash fire would have cut off escape to all employees in the back. Work on preventive maintainance on all locations, does a minor problem have to become an investigation?


  6. Helpful (1)

    "Great Employees, Horrible Business Decisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Phoenix, AZ
    Current Employee - Cashier in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Boston Market part-time (Less than a year)

    Pros

    Managers are fantastic, hours are flexible, customers are friendly, menu is very simple, most staff are fine with their jobs

    Cons

    Staff that do not like their jobs absolutely hate it, upper management decisions are terrible, the menu changes way too often, prices fluctuate and change constantly, horrible business management (why do you think so many stores closed down), horribly low pay for the amount of work that is being done, no benefits

    Advice to Management

    Stop Changing Standards, Pay Employees Better (Hourly Shift Manager makes $10 per hour), Do Not Force Employees to do Unnecessary Things (like rolling plastic utensils in napkins).


  7. "Not the best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Phoenix, AZ
    Former Employee - Shift Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Boston Market full-time (More than a year)

    Pros

    Fast-paced, rapid changing. Easy promotion to shift manager for those who want management experience, little growth opportunity after that.

    Cons

    No sick days, Constant adoptions of sales initiatives that don't help the company. Line level employees take the brunt of ways to try to get customers to buy the food.

    Advice to Management

    You need to cut cost and lower prices, not create service improvements.


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