Boston Market Reviews | Glassdoor

Boston Market Reviews

Updated February 7, 2017
371 reviews

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Full-time Part-time

3.0
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Boston Market CEO George Michel
George Michel
132 Ratings

371 Employee Reviews

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Pros
  • flexible hours and ok co-workers (in 22 reviews)

  • Meeting great people, and flexible schedule (in 14 reviews)

Cons
  • Upper management is out of touch with guest expectations (in 18 reviews)

  • Low pay with little increase after promotion (in 14 reviews)

More Pros and Cons

  1. Featured Review

    "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Card/Accounts Payable Specialist in Denver, CO
    Former Employee - Credit Card/Accounts Payable Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Boston Market (More than 10 years)

    Pros

    Great company to work for. Wonderful associates and company values.

    Cons

    I don't have anything to say in this field. Wonderful company to work for.

    Boston Market Response

    Feb 17, 2017 – Field Recruiting Specialist

    We’re glad to hear working at Boston Market was such a positive experience for you. Good luck with your future endeavors!


  2. "Great job, but limited hours"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boston Market part-time

    Pros

    autonomy, use of own vehicle, flexible hours, great management

    Cons

    wear and tear on vehicle, limited hours

    Boston Market Response

    Feb 17, 2017 – Field Recruiting Specialist

    Thank you for your feedback. We’re thrilled to hear you love the management, autonomy, and flexible hours at Boston Market. We also appreciate your feedback on use of your personal vehicle as we’re ... More


  3. "Passionate People, Great Food and Career Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boston Market full-time

    Pros

    Boston Market has a ton of passionate employees that care deeply about the success of their employees and their restaurants. There are a lot of examples of employees that started as team members with the company and grew into management level positions. They also have great food that the team can feel proud to serve.

    Cons

    Nothing that is really apparent.

    Boston Market Response

    Feb 17, 2017 – Field Recruiting Specialist

    Your review made us smile! We can tell you’re someone who embraces our vision, mission, and values at Boston Market. Thank you for sharing your insight and keep up the great work!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Support Center Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boston Market full-time

    Pros

    The Support Center is located in a very pretty and accessible area of Golden and is full of very talented people who are committed to Boston Market. The center itself is open and comfortable and includes a gym, nice meeting spaces, and provides close access to hiking trails and shopping centers.

    Based on department, there are absolutely opportunities for professional growth and development.

    The product itself is very good.

    The people who work here are overall friendly and easy to work with.

    Cons

    Not a lot of opportunities to work remotely.

    No matching 401K

    Advice to Management

    Consider non monetary benefits such as flexible schedules, remote working opportunities, working groups, a structured mentoring program, or onsite childcare to bring in a larger and more diverse candidate pool.


  6. "Great as a high school job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Cashier in Northvale, NJ
    Former Employee - Server/Cashier in Northvale, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy and flexible scheduling. None of the work was terribly difficult or high pressure so there was rarely a bad day.

    Cons

    The employee turnover was very high for both lower level employees and management. Unfortanetly, the general manager I had enjoyed working for left the store, afterwards there was some turnover between general managers and I left.

    Advice to Management

    The constant turnover even in management meant that it was inconsistent to work there and you never knew when you had have a new boss to learn to work with.


  7. "Horrible experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Market full-time

    Pros

    If you do not have a vehicle, most of the locations are on a public transportation route.

    Cons

    Everything not related to convenience of each location.

    Boston Market Response

    Feb 17, 2017 – Field Recruiting Specialist

    Thank you for taking the time to share your experience working at Boston Market. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. We are sorry to ... More


  8. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Cashier in El Cajon, CA
    Former Employee - Cashier in El Cajon, CA
    Recommends
    Approves of CEO

    I worked at Boston Market part-time (Less than a year)

    Pros

    Good experience in customer service and great employee discount on food

    Cons

    Only part time, not enough hours if new hire


  9. "Boston Market Corporate Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Boston Market full-time (More than a year)

    Pros

    Great Culture, Moderate personalities so things can get done depending on department head. Not a lot of politics at the lower management level.

    Cons

    Old school thinking in many departments, slow innovation, frequent firings at management levels
    HSA poor healthcare plan
    No 401k match
    Top management is too settled and cozy for innovative thinking

    Advice to Management

    It's time for modern Innovative driven thinking, especially in Marketing, customer service and experience, and food.

    Boston Market Response

    Feb 17, 2017 – Field Recruiting Specialist

    Thank you for sharing your feedback. We’re so happy to hear you love the great culture at Boston Market! We also appreciate your feedback as we want to better understand where we are meeting the ... More


  10. "Cashier and Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fast paced
    Great training
    Clean environment

    Cons

    Fast paced
    Very picky management
    Rude customers (occasionally)


  11. "Decent First Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Brick, NJ
    Current Employee - Cashier in Brick, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Boston Market part-time (Less than a year)

    Pros

    -pays above minimum wage
    -opportunities to branch out and learn skills within company
    -allow you to accept tips
    -50% discount on food
    -can easily sneak food out for yourself
    -most managers are nice
    -most employees are nice
    -morning shifts are slow and easy
    -earliest you have to work is 10am and the very latest 10:30pm

    Cons

    -crazy during Thanksgiving
    -don't have off on certain holidays
    -no breaks unless asked for (not even for minors)
    -under staffs
    -might be randomly called in to cover a shift

    Advice to Management

    Give back to the employees. Hire more people so you can actually give us breaks. Show the cashier's they're actually appreciated so we'll want to work hard.



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