Boston Market Reviews | Glassdoor

Boston Market Reviews

Updated October 18, 2017
435 reviews

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435 Employee Reviews

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Pros
  • autonomy, use of own vehicle, flexible hours, great management (in 23 reviews)

  • Good food, good discount, free drinks, worked with school schedule (in 20 reviews)

Cons
  • Upper management doesn't invest in the workforce (in 21 reviews)

  • General manager needs to provide better service to customers (in 14 reviews)

More Pros and Cons

  1. "BM review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Boston Market full-time

    Pros

    Good work/life balance is great

    Cons

    Benefits are ok, could use improvement

    Boston Market Response

    Jun 28, 2017 – Human Resources Team

    Thank you for your review, we're glad to hear you have good work/life balance.
     Thank you for sharing your insights and keep up the good work!


  2. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Houston, TX
    Current Employee - Cashier in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Boston Market part-time (More than a year)

    Pros

    Great Customer Service,and friendliness

    Cons

    Getting called in on my off days,but it's ok. It just means more hrs. for me.

    Advice to Management

    Keep up the good work

    Boston Market Response

    Jun 28, 2017 – Human Resources Team

    Thank you for your great review! We love hearing you've had such a positive experience working for Boston Market, keep up the great work!

  3. "Horrible place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Batavia, IL
    Former Employee - Server in Batavia, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Boston Market part-time (More than a year)

    Pros

    decent customers, very good food, small environment, good location, good hours

    Cons

    horrible management, verbal bullying, lack of communication

    Advice to Management

    Train your employees correctly

    Boston Market Response

    Jun 28, 2017 – Human Resources Team

    Thank you for taking the time to share your experience working for Boston Market. We are committed to creating a comfortable environment for our employees so we're disappointed to hear about some... More


  4. "Cashier/Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Boston Market part-time

    Pros

    - Great staff
    - Clear responsibilities/directions given

    Cons

    - Management
    - Pay raise (Had the same pay for two years before raise, despite being one of the better workers)
    - Hard to advance to other higher up positions (I know a guy who was promised a manager position but is still not one after a year despite training)

    After working for at least 2.5 - 3 years with the company, I've become one of the best and most helpful employees. Apart from my role as a cashier/server, I've also been known to help the chefs and dishwashers clean up. I've stayed late past my shifts to always help out, so when I asked for a raise (because the new person they just hired was getting paid more than me), the area manager said no despite my other managers agreeing on my raise.

    Advice to Management

    Allow opportunities for others to climb up the ladder.

    Boston Market Response

    Jun 28, 2017 – Human Resources Team

    Thank you for your review, we value and consider all feedback provided on Glassdoor. We're glad to hear you enjoyed working with your team and were given clear directions. We're sorry to hear your... More


  5. "Not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Server in Hackensack, NJ
    Former Employee - Cashier/Server in Hackensack, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Boston Market full-time

    Pros

    Discount on one meal per day

    Cons

    Poor Management, Poor Teamwork, Poor Organizational Skills, Drama

    Boston Market Response

    Jun 28, 2017 – Human Resources Team

    Thank you for taking the time to provide a review of working for Boston Market. We're sorry to hear your experience with not a positive one. We take your feedback into consideration and are always... More


  6. "Opinion"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Boston Market part-time

    Pros

    The work is very simple and there is always something to be done. The job is easy to get.

    Cons

    The store gets busy during the holidays and you are expected to work every holiday except Christmas. There are too many managers; more managers than regular employees. Barely get scheduled any hours, sometimes I am working only 7 hours a week.


  7. "Wasn't for me..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Fairlawn, OH
    Former Employee - Team Member in Fairlawn, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Boston Market full-time (Less than a year)

    Pros

    Good hours if your a closer

    Cons

    Bad work atmosphere
    Too many chiefs not enough Indians
    Managers were childish

    Advice to Management

    Include proper etiquette training for managers and supervisors . Managers were childish and took part in making employees feel uncomfortable.

    Boston Market Response

    Jun 6, 2017 – Human Resources Team

    Thanks for the feedback, we're committed to creating a comfortable and collaborative environment for employees so we're disappointed to hear about some of your experiences. We value and consider all... More

  8. "Upper management do not Respect store employees or managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in New York, NY
    Current Employee - Shift Supervisor in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Boston Market full-time (More than 10 years)

    Pros

    You might get a gm that knows how to run the store

    Cons

    Everything. If you work in to a restaurant and you see that is only Spanish individual working there and you're not Spanish you will not be hired

    Boston Market Response

    May 16, 2017 – Human Resources Team

    Thank you for taking the time to write your review. We're at sorry to hear your experience has not been a positive one. We would encourage you to speak with your Area Manager or Human Resources... More


  9. "Hard Work, Good First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Boston Market part-time (More than a year)

    Pros

    General Manager is good, flexible with scheduling.

    Cons

    Always short staffed, no breaks.

    Boston Market Response

    May 10, 2017 – Human Resources Team

    Thanks for sharing your experience working for Boston Market. We are glad to hear you had a positive experience with your General Manager and enjoyed a flexible schedule. We value offering a... More


  10. "Assistant general manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Aurora, IL
    Current Employee - Shift Manager in Aurora, IL

    I have been working at Boston Market full-time (More than 5 years)

    Pros

    Great people and environment easy work great service

    Cons

    None that I can think of great job

    Boston Market Response

    Apr 20, 2017 – Human Resources Team

    Thank you for your great review! We love hearing you've had such a positive experience working for Boston Market. It's people like you that make Boston Market such a great place to work!


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