Boston Medical Center HealthNet Plan Reviews

Updated May 24, 2022

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Found 158 of over 163 reviews

3.0
51%
Recommend to a Friend
68%
Approve of CEO
Boston Medical Center HealthNet Plan President Heather Thiltgen
Heather Thiltgen
17 Ratings

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Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Boston Medical Center HealthNet Plan and is not affected by filters.

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  1. 5.0
    Current Employee

    Exploring New Opportunities

    Oct 12, 2021 - Customer Service Representative (CSR) in Great Barrington, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work happening here and some great people!

    Cons

    Wondering if there is a means to better contribute my talents.

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  2. 4.0
    Current Employee, more than 3 years

    Efforts toward improving employee experience and work culture

    May 24, 2022 - Anonymous Employee in Charlestown, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company continually makes an effort to improve the employee experience. Lots of employee surveys that lead to results (schedule flexibility, improved compensation, progression within department)

    Cons

    Red tape slows down the process of improving the employee experience

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  3. 3.0
    Former Employee, more than 3 years

    Good company low pay

    Apr 18, 2022 - Research Assistant in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Health Benefits and team

    Cons

    The salary is lower than fair

    1 person found this review helpful
  4. 1.0
    Current Employee, less than 1 year

    Not worth the stress

    May 19, 2022 - Member and Provider Service Representative in Cambridge, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great coworkers and the ability to work remotely.

    Cons

    Extremely stressful. Little to no support from supervisors/management. Management does not listen to employee wants/needs. No real open door policy. Pay does not fit the stress level.

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  5. 1.0
    Former Employee, more than 8 years

    terrible

    May 1, 2022 - Prefer Not to Disclose 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None that I can think of because many companies offer remote work.

    Cons

    Insane workload, micromanagement, very low raises, no bonuses the last few years.

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    2 people found this review helpful
  6. 4.0
    Former Employee

    Fair work for fair pay

    Feb 24, 2022 - Director of Quality Assurance 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employee focused with fair wages. Work from home option favorable.

    Cons

    Heavy work demands with stringent deadlines.

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  7. 2.0
    Current Employee

    Could be worse

    Jan 26, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    $0 deductible health insurance plan

    Cons

    Lack of schedule flexibility is problematic

    1 person found this review helpful
  8. 4.0
    Former Employee, more than 5 years

    Especially Great For The Family Oriented

    Jan 10, 2022 - Senior Instructional Designer in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Flexible start time (within 8hr shift, 40 hrs per week). - Accommodating w PTO and general OOO requests - Encouraged to leave early (2pm) the day before on long holiday weekends

    Cons

    - Small team, MUST be very flexible with taking on new projects - Cycles of poor communication and expectations - Poor mentorship for new hires with no prior experience, MUST be self motivated and able to learn on the fly

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  9. 3.0
    Former Employee, more than 5 years

    Solid

    Dec 2, 2021 - Customer Service Advocate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you want a solid job that will pay descent and have great benefits than this is the place to come for the golden handcuffs. Your not going to be making money hand over fist but it will be a step up from a lot of other customer service based call center jobs when it comes to the stability you can get from this position and the benefits. The management is also very nice at least to your face and you can work from home.

    Cons

    On paper it all sounds great but this is where the good news ends. You will be expected to be flawless with your metrics and attendance including down to the minute when it comes to breaks. You will be set up to fail and asked to do impossible things with metrics that contradict eachother and systems that are extremely flawed. You will get training and random emails that are not organized and leave you hung out to dry. I did this job for over five years and the first time they found anything wrong with one of my calls they started to harrass me and do a lot of very unprofessional stuff to get me to quit including planting callers to antagonize me. They will not support you everything is lip service. When I went to HR with my troubles they basically showed me the door even after it was clear that I was being targeted stereotyped and discriminated against. They have their favorites and if your not one of them this is not going to end well for you. Your basically signing a deal with the devil for some stability that is likely to expire once they have decided that they have got the best out of you and can't pinch anymore blood out of a turnip. The better you do? The more they want out of you, as if you are some kind of robot. Meanwhile their favorites can break the rules because they have a completely different set of rules. In fact they usually do break the rules in order to meet all the metrics that are required because that is what you have to do. There is no loyalty if you are not one of the few favorites and you are worthless and disposable to them. The new hires are always the favorites and are treated with gold, the veterans and people who have been busting their backs for years for them? An afterthought at best.

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    6 people found this review helpful
  10. 4.0
    Current Employee

    Challenging yet rewarding

    Dec 2, 2021 - Clinical Review Nurse/Complex Care Manager in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supportive team, work from home

    Cons

    Heavy caseload can be overwhelming

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Viewing 1 - 10 of 158 Reviews

Boston Medical Center HealthNet Plan Reviews FAQs

Boston Medical Center HealthNet Plan has an overall rating of 3.0 out of 5, based on over 163 reviews left anonymously by employees. 51% of employees would recommend working at Boston Medical Center HealthNet Plan to a friend and 47% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Boston Medical Center HealthNet Plan employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Boston Medical Center HealthNet Plan. This rating has improved by 4% over the last 12 months.

51% of Boston Medical Center HealthNet Plan employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Boston Medical Center HealthNet Plan 3.3 out of 5 for work life balance, 3.4 for culture and values and 2.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Boston Medical Center HealthNet Plan to be work life balance, coworkers, benefits and the cons to be senior leadership, career development, management.

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