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Boston Medical Center HealthNet Plan Reviews
Updated May 24, 2022
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Found 158 of over 163 reviews
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Top Review Highlights by Sentiment
Pros
Cons
- "Speckled with leadership wanting the best for themselves and oblivious to the impact of their decisions and indecisions" (in 6 reviews)
- "Management don't care about your growth, limited opportunities for internal candidates, low salary." (in 5 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Boston Medical Center HealthNet Plan and is not affected by filters.
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- Current Employee★★★★★
Pros
Great work happening here and some great people!
Cons
Wondering if there is a means to better contribute my talents.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
The company continually makes an effort to improve the employee experience. Lots of employee surveys that lead to results (schedule flexibility, improved compensation, progression within department)
Cons
Red tape slows down the process of improving the employee experience
Continue reading - Former Employee, more than 3 years★★★★★
Pros
The Health Benefits and team
Cons
The salary is lower than fair
- Current Employee, less than 1 year★★★★★
Pros
Great coworkers and the ability to work remotely.
Cons
Extremely stressful. Little to no support from supervisors/management. Management does not listen to employee wants/needs. No real open door policy. Pay does not fit the stress level.
Continue reading - Former Employee, more than 8 years★★★★★
Pros
None that I can think of because many companies offer remote work.
Cons
Insane workload, micromanagement, very low raises, no bonuses the last few years.
Continue reading - Former Employee★★★★★
Pros
Employee focused with fair wages. Work from home option favorable.
Cons
Heavy work demands with stringent deadlines.
Continue reading - Current Employee★★★★★
Pros
$0 deductible health insurance plan
Cons
Lack of schedule flexibility is problematic
- Former Employee, more than 5 years★★★★★
Pros
- Flexible start time (within 8hr shift, 40 hrs per week). - Accommodating w PTO and general OOO requests - Encouraged to leave early (2pm) the day before on long holiday weekends
Cons
- Small team, MUST be very flexible with taking on new projects - Cycles of poor communication and expectations - Poor mentorship for new hires with no prior experience, MUST be self motivated and able to learn on the fly
- Former Employee, more than 5 years★★★★★
Pros
If you want a solid job that will pay descent and have great benefits than this is the place to come for the golden handcuffs. Your not going to be making money hand over fist but it will be a step up from a lot of other customer service based call center jobs when it comes to the stability you can get from this position and the benefits. The management is also very nice at least to your face and you can work from home.
Cons
On paper it all sounds great but this is where the good news ends. You will be expected to be flawless with your metrics and attendance including down to the minute when it comes to breaks. You will be set up to fail and asked to do impossible things with metrics that contradict eachother and systems that are extremely flawed. You will get training and random emails that are not organized and leave you hung out to dry. I did this job for over five years and the first time they found anything wrong with one of my calls they started to harrass me and do a lot of very unprofessional stuff to get me to quit including planting callers to antagonize me. They will not support you everything is lip service. When I went to HR with my troubles they basically showed me the door even after it was clear that I was being targeted stereotyped and discriminated against. They have their favorites and if your not one of them this is not going to end well for you. Your basically signing a deal with the devil for some stability that is likely to expire once they have decided that they have got the best out of you and can't pinch anymore blood out of a turnip. The better you do? The more they want out of you, as if you are some kind of robot. Meanwhile their favorites can break the rules because they have a completely different set of rules. In fact they usually do break the rules in order to meet all the metrics that are required because that is what you have to do. There is no loyalty if you are not one of the few favorites and you are worthless and disposable to them. The new hires are always the favorites and are treated with gold, the veterans and people who have been busting their backs for years for them? An afterthought at best.
Continue reading - Current Employee★★★★★
Pros
Supportive team, work from home
Cons
Heavy caseload can be overwhelming
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Boston Medical Center HealthNet Plan Reviews FAQs
Boston Medical Center HealthNet Plan has an overall rating of 3.0 out of 5, based on over 163 reviews left anonymously by employees. 51% of employees would recommend working at Boston Medical Center HealthNet Plan to a friend and 47% have a positive outlook for the business. This rating has been stable over the past 12 months.
51% of Boston Medical Center HealthNet Plan employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Boston Medical Center HealthNet Plan 3.3 out of 5 for work life balance, 3.4 for culture and values and 2.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Boston Medical Center HealthNet Plan to be work life balance, coworkers, benefits and the cons to be senior leadership, career development, management.
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