Boston Medical Center HealthNet Plan Reviews

Updated May 8, 2021

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2.9
37%
Recommend to a Friend
70%
Approve of CEO
Boston Medical Center HealthNet Plan President Heather Thiltgen
Heather Thiltgen
5 Ratings
Pros
  • "Great pay and great benefits You develop good relationship with people in other departments(in 11 reviews)

  • "Good pay and get to work from home(in 10 reviews)

  • Cons
  • "Very bad communication between departments and no one wants to take responsibility(in 7 reviews)

  • "Poor management; favoritism drives upward mobility(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Challenging

      Jan 21, 2021 - Customer Service Representative in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging, fast pace, training provided

      Cons

      Point system not realistic More indebt training for each product line and services

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    2. 3.0
      Current Employee

      No work life balance.. high burnout

      Apr 16, 2021 - Do Not Wish to Disclose 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The team is great and some upper management

      Cons

      No such thing as work-life balance, leadership keeps adding more and more

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    3. 1.0
      Current Employee, less than 1 year

      Worst Experience

      May 8, 2021 - Customer Service Representative in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice colleagues and pay is always on time

      Cons

      Unsupportive, tough long days, timed bathroom breaks, leadership can be dismissive.

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    4. 1.0
      Former Employee, more than 5 years

      Upper management has no idea about the work needed to be done

      Feb 3, 2021 - Registered Nurse 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working remote, the pay was okay

      Cons

      Introduced a new system around the holidays. Staff was unable to take time off. Training was poor. No one in management new the job so the senior staff had to teach the process along with learning a new system and being a resource for a new system that staff was not comfortable with. Merge with Bmc was a decrease in some benefits. Need management who know the job, hire consultants to be management.

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      2 people found this review helpful
    5. 4.0
      Current Employee, more than 5 years

      Managed Care Plan

      Jan 29, 2021 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Dedicated, quality driven, growth in analytics

      Cons

      Technology lagging, gaps in cross-functional collaboration

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    6. 5.0
      Current Employee

      New employee

      Jan 12, 2021 - Actuarial Analyst in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Whole finance team is really nice and easy to work with, very helpful at explaining and training new employees

      Cons

      difficult being a new employee and working from home

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    7. 5.0
      Current Employee, more than 8 years

      Great Place to Work

      Dec 18, 2020 - Actuarial Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work, mission, and new management team is strong

      Cons

      Pay is not as high as some other places

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    8. 3.0
      Current Employee

      Micromanaging without the management

      Sep 28, 2020 - Customer Service Representative in Charlestown, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Option to be remote is nice.

      Cons

      Lack of communication from management can make you feel undervalued. The pay is nothing to brag about, especially since the hours you work are extremely hard.

      3 people found this review helpful

      Boston Medical Center HealthNet Plan Response

      Vice President of Human Resources

      Thanks for your feedback and leaving a review. Our Customer Care Rep positions work to help solve our member and provider inquires on a daily basis. This is vital work, and we certainly know that it is not easy work. We are proud of our starting hourly wage of $18.00 as well as our multiple paths to advance. We offer a skill-based progression program where our Reps can receive an increase in pay and title. We are also proud to offer an annual merit pay increase program, based on performance. We start our Customer Care roles working a Monday-Friday 9:30-6:00 shift, and we have a seniority based program for those that wish to move to earlier hours. Thanks again for your review, and for the work you do every day helping our members!

    9. 2.0
      Former Employee, more than 5 years

      Not a positive place for woman executives

      Aug 21, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great pay and benefits; excellent mission; coworkers

      Cons

      tumultuous change in upper management; C suite 100% turned over in a year and new management has dislike/distrust of smart women. Prior CEO was very inclusive and made a point to lift up other women. Current management has pushed many women out who were talented, hard working, intelligent and passionate about the work with little explanation.

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      4 people found this review helpful
    10. 1.0
      Current Employee, more than 5 years

      Ok place

      Jan 22, 2021 - Analyst in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and get to work from home

      Cons

      lack of communication and upper management not held accountable

      1 person found this review helpful
    Viewing 1 - 10 of 126 Reviews

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